Kaavya Karthikeyan

Content creator. Binge reader. Gaming addict. Coffee connoisseur. Feminist.

Kaavya Karthikeyan

8 Highly Effective Customer Service Training Ideas

8 Highly Effective Customer Service Training Ideas

When it comes to customer service, the most important thing you need to shine is an excellent team.&...
Delivering Happiness by Tony Hsieh: A Review

Delivering Happiness by Tony Hsieh: A Review

At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this direction...
How to Keep your Support Team Agile Despite Growth

How to Keep your Support Team Agile Despite Growth

Speed is of the essence when it comes to customer support. Steve Benjamins, owner of sitebuilderrepo...
5 Tips for Writing Perfect Tech Support Emails

5 Tips for Writing Perfect Tech Support Emails

‘What’s the big deal with technical support emails?’, you might ask. Aren’t they simple? In ...
The Lesser Known Benefits of a Customer Support Software

The Lesser Known Benefits of a Customer Support So...

When it comes to the customer service industry, one of the most useful tools a support agent can hav...
Listening vs Hearing in Customer Service

Listening vs Hearing in Customer Service

The customer service sector is one that is fundamentally based on listening to people and helping th...