Abid Khan

Growth Marketer at Freshworks. Technology nerd who also happens to love dark coffee and bad puns.

Abid Khan

Understanding the Power of Team Collaboration in Customer Service

Understanding the Power of Team Collaboration in C...

Many factors are involved in creating an effective customer service strategy. The agents you hire, t...
8 Ways Technology in Customer Service Will Evolve in 2020

8 Ways Technology in Customer Service Will Evolve ...

How Will Technology Improve Customer Service? Did you think you would see a day when brands would us...
The Definitive Guide to Customer Service Standards in 2020

The Definitive Guide to Customer Service Standards...

Customer service is what truly makes or breaks your business. Every interaction your support team ha...
The Guide to Escalation Management in Customer Service

The Guide to Escalation Management in Customer Ser...

The goal of every customer service team is to ensure that a customer’s issues or grievances are be...
Measuring The Right Customer Service KPIs

Measuring The Right Customer Service KPIs

Customer service is hard. Measuring the value of good customer service is even harder. Only if you h...
Increasing Motivation in Customer Service Jobs

Increasing Motivation in Customer Service Jobs

Customer service jobs are not easy. Support agents have to face angry/frustrated customers, but have...
Why Your Business Needs a Customer Portal Software

Why Your Business Needs a Customer Portal Software

Customer support isn’t what it once used to be. Today, customers would rather troubleshoot their p...
How to Apologize to Customers

How to Apologize to Customers

“We apologize for the inconvenience.” “Sorry for the trouble, we are looking into this matter....
5 Lessons from Brands to Kickstart Your Proactive Support Journey

5 Lessons from Brands to Kickstart Your Proactive ...

Remember when Samsung sent a man a brand new phone in response to a viral Facebook post? Or, how Mor...
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