Krishna Charan

Coffee-driven tech enthusiast who loves his 'desk' job more than anything.

Krishna Charan

How to Get Retail Customer Experience Right in a Digital-First Era

How to Get Retail Customer Experience Right in a D...

The importance of the retail customer experience has increased multifold over the pandemic, even at ...
How to Create a Customer Service Plan that Drives ROI

How to Create a Customer Service Plan that Drives ...

You have the perfect product and competitive pricing to carve a special place for your brand in the ...
The #1 Guide To Customer Experience Conferences in 2021

The #1 Guide To Customer Experience Conferences in...

Industry events such as customer experience conferences are brilliant learning and networking opport...
4 Types of Chatbots and their Role in Customer Experience

4 Types of Chatbots and their Role in Customer Exp...

If businesses were previously skeptical about the potential of chatbots in customer service, there i...
7 Customer Service Values that Add Value to your Company

7 Customer Service Values that Add Value to your C...

Successful businesses like Amazon are built on the basis of prioritizing customer service values ove...
6 Ways to Build a World-Class Customer Service Team

6 Ways to Build a World-Class Customer Service Tea...

Businesses need to get used to a world where pricing is no longer the major differentiator between b...
The #1 Guide to Telecommuting your Customer Support Efficiently

The #1 Guide to Telecommuting your Customer Suppor...

What is telecommuting? Telecommuting or remote working is a setup for work, where employees don̵...
The Most Promising CX Virtual Conferences to Attend in 2020

The Most Promising CX Virtual Conferences to Atten...

In the user experience industry, a lot of in-person customer service and customer experience confere...
11 Tips to Select the Best Field Service Management Software

11 Tips to Select the Best Field Service Managemen...

When you order something on e-commerce sites like Amazon or order food online, tracking your deliver...
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