Martin Kõiva

Martin Kõiva is the co-founder of Qualitista, a ticket review software that makes giving feedback to your support team easy. Previously, he spent four years building and scaling customer support globally at Pipedrive.

Martin Kõiva

CSAT is Not Enough – Why You Should Start Doing Conversation Reviews

CSAT is Not Enough – Why You Should Start Do...

Is the quality of customer service at your company good enough? How do you know? With CSAT amassing ...