Michael

Content writer by day, guitarist by night. ✌️

Michael

How to Align Social Media Marketing with Social Customer Care

How to Align Social Media Marketing with Social Cu...

Social media presents a unique opportunity for an organization to function as both a marketing chann...
Importance of Making Your Knowledge Base Multilingual

Importance of Making Your Knowledge Base Multiling...

Expanding your business beyond the English-speaking market opens up a variety of opportunities for g...
Four Simple Steps To Get Proactive With Social Support

Four Simple Steps To Get Proactive With Social Sup...

In 2019, customer support is no longer about simply monitoring and responding to messages from your ...
Importance of Analytics in Creating a Rich Knowledge Base

Importance of Analytics in Creating a Rich Knowled...

Not that long ago people used to call customer support whenever they had a question about a product....
Is Your Company Customer-centric?

Is Your Company Customer-centric?

The entire reason you created a business in the first place was probably to help a customer meet a n...
10 Effective Ways to Get Honest Feedback About Your Self-service Strategy

10 Effective Ways to Get Honest Feedback About You...

Self-service is a growing industry trend and with good reason. Self-service options provide a lot of...
How to Manage Customer Relationships After Closing Deals

How to Manage Customer Relationships After Closing...

You’ve put your best game face on. Made promises. Let your winning personality shine through. Sold...
Important Data Marketers Can Unlock From Customer Service

Important Data Marketers Can Unlock From Customer ...

Your customer service data is a treasure trove of information waiting to be tapped into. In particul...
Importance of Customer Service Analytics

Importance of Customer Service Analytics

Providing good customer service is an art. Typically, someone calling into a customer support depart...
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