Michael

Content writer by day, guitarist by night. ✌️

Michael

Is Your Company Customer-centric?

Is Your Company Customer-centric?

The entire reason you created a business in the first place was probably to help a customer meet a n...
The Ultimate Inbound Call Script, Deconstructed

The Ultimate Inbound Call Script, Deconstructed

If you’re a sales professional, you’re likely sick and tired of external prospecting. Whether yo...
10 Effective Ways to Get Honest Feedback About Your Self-service Strategy

10 Effective Ways to Get Honest Feedback About You...

Self-service is a growing industry trend and with good reason. Self-service options provide a lot of...
How to Manage Customer Relationships After Closing Deals

How to Manage Customer Relationships After Closing...

You’ve put your best game face on. Made promises. Let your winning personality shine through. Sold...
Important Data Marketers Can Unlock From Customer Service

Important Data Marketers Can Unlock From Customer ...

Your customer service data is a treasure trove of information waiting to be tapped into. In particul...
Importance of Customer Service Analytics

Importance of Customer Service Analytics

Providing good customer service is an art. Typically, someone calling into a customer support depart...
How to Ensure Personalized Customer Service Every Single Time

How to Ensure Personalized Customer Service Every ...

Customers value personalization. In fact, over seven out of 10 consumers1 express frustration when t...
How Great Social Customer Support Helps Build Brand Loyalty

How Great Social Customer Support Helps Build Bran...

When it comes to modern business, social media is no longer just “a good idea,” it’s a necessi...
10 Ways to Level Up Your Customer Support Analytics

10 Ways to Level Up Your Customer Support Analytic...

Customers expect a personalized experience from your company. And when they don’t receive it, roug...
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