Every business has to serve its customers – that is the basis on which a successful business r...

How the approach to support changed over the years As soon as the first deal of humanity was struck,...

You might be holding back from a much-needed price increase because you’re afraid to make your cus...

We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...

Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...

Some customers just want to be left alone. For them, never having to talk to the company or have any...

Whether it’s answering a ticket, responding to live chats, picking up the phone, writing a knowled...

If you’re a business that wants to up your customer experience strategy through AI, chatbots a...

Goal setting is a crucial activity for any successful team, and many today are leveraging Key Perfor...