Michelle on December 27, 2019. 5 min read 3 Ways AI Can Take Your Social Customer Support to... Artificial intelligence has revolutionized customer support all over the world. Thanks to artificial...
Michelle on December 26, 2019. 7 min read 5 Ways A Helpdesk Benefits Your Customer Service T... Every business has to serve its customers – that is the basis on which a successful business r...
Michelle on December 12, 2019. 4 min read An MVP Hiding in Plain Sight: How Much is Customer... If you’ve spent more than a week in the business world, you’ve no doubt heard the term ROI, or r...
Michelle on December 3, 2019. 5 min read 5 Best Practices to Follow when Outsourcing Custom... Outsourcing customer service can help you save money, scale your team fast, and provide round-the-cl...
Michelle on November 28, 2019. 4 min read Everything you Need to Know About Real-Time Suppor... How the approach to support changed over the years As soon as the first deal of humanity was struck,...
Michelle on November 22, 2019. 5 min read Is there a Career in Customer Service? Customer service and support have grown to become critical functions in companies across industries,...
Michelle on November 20, 2019. 9 min read How to Inform Customers about Price Changes Withou... You might be holding back from a much-needed price increase because you’re afraid to make your cus...
Michelle on November 13, 2019. 8 min read How to Create a Digital Experience that the Connec... We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
Michelle on October 14, 2019. 5 min read How to Leverage Social Customer Care to Drive Sale... Social media is overflowing with more content than anyone can ever consume, and if you want people t...
