Michelle about 3 days ago. 5 min read Four Ways Chatbots Save Time for Your Support Team If you’re a business that wants to up your customer experience strategy through AI, chatbots a...
Michelle about 7 days ago. 5 min read Creating Motivating KPIs That are Meaningful to Yo... Goal setting is a crucial activity for any successful team, and many today are leveraging Key Perfor...
Michelle about 2 weeks ago. 5 min read 7 Reasons Why Your Business Needs a Chatbot In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have...
Michelle about 2 weeks ago. 5 min read Why Is It Important for Your Customer Support Agen... It’s well known that if someone is an excellent fit for a support role, they are empathetic and ki...
Michelle about 3 weeks ago. 7 min read Beyond Customer Support: How to Drive Agent Wellne... Customer support isn’t easy, and the better you are at delivering it, the standards expected from ...
Michelle about 1 month ago. 4 min read 5 Ways to Simplify Customer Service With new tools available in the market to customers and customer service professionals alike, the re...
Michelle about 1 month ago. 5 min read Four Factors that Will Make or Break Support Customers are growing increasingly savvy and as they do, their needs are changing. What you provide ...
Michelle about 2 months ago. 5 min read Where Do Bots Fit into Your Omnichannel Strategy? Two of the biggest customer support technology trends for 2019 are bots and omnichannel support. Bot...
Michelle about 2 months ago. 5 min read How to Deliver Omnichannel Support Your new gadget didn’t arrive this morning from that big online retailer as promised, and you need...
