Michelle about 2 days ago. 4 min read An MVP Hiding in Plain Sight: How Much is Customer... If you’ve spent more than a week in the business world, you’ve no doubt heard the term ROI, or r...
Michelle about 2 weeks ago. 5 min read 5 Best Practices to Follow when Outsourcing Custom... Outsourcing customer service can help you save money, scale your team fast, and provide round-the-cl...
Michelle about 2 weeks ago. 4 min read Everything you Need to Know About Real-Time Suppor... How the approach to support changed over the years As soon as the first deal of humanity was struck,...
Michelle about 3 weeks ago. 5 min read Is there a Career in Customer Service? Customer service and support have grown to become critical functions in companies across industries,...
Michelle about 3 weeks ago. 9 min read How to Inform Customers about Price Changes Withou... You might be holding back from a much-needed price increase because you’re afraid to make your cus...
Michelle about 1 month ago. 8 min read How to Create a Digital Experience that the Connec... We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
Michelle about 2 months ago. 5 min read How to Leverage Social Customer Care to Drive Sale... Social media is overflowing with more content than anyone can ever consume, and if you want people t...
Michelle about 2 months ago. 5 min read Potential of Proactive Customer Support to Power L... Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making...
Michelle about 3 months ago. 5 min read How to Improve Customer Experience with Data Minin... Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...
