Michelle

Wants to be many things. Serial nachos eater. Frequently writes for the Freshdesk Blog.

Michelle

An MVP Hiding in Plain Sight: How Much is Customer Support Really Worth?

An MVP Hiding in Plain Sight: How Much is Customer...

If you’ve spent more than a week in the business world, you’ve no doubt heard the term ROI, or r...
5 Best Practices to Follow when Outsourcing Customer Service

5 Best Practices to Follow when Outsourcing Custom...

Outsourcing customer service can help you save money, scale your team fast, and provide round-the-cl...
Everything you Need to Know About Real-Time Support

Everything you Need to Know About Real-Time Suppor...

How the approach to support changed over the years As soon as the first deal of humanity was struck,...
Is there a Career in Customer Service?

Is there a Career in Customer Service?

Customer service and support have grown to become critical functions in companies across industries,...
How to Inform Customers about Price Changes Without Impacting Customer Experience

How to Inform Customers about Price Changes Withou...

You might be holding back from a much-needed price increase because you’re afraid to make your cus...
How to Create a Digital Experience that the Connected Customer Loves

How to Create a Digital Experience that the Connec...

We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
How to Leverage Social Customer Care to Drive Sales and Revenue

How to Leverage Social Customer Care to Drive Sale...

Social media is overflowing with more content than anyone can ever consume, and if you want people t...
Potential of Proactive Customer Support to Power Long-term Success

Potential of Proactive Customer Support to Power L...

Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making...
How to Improve Customer Experience with Data Mining

How to Improve Customer Experience with Data Minin...

Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...
Load More