Michelle

Wants to be many things. Serial nachos eater. Frequently writes for the Freshdesk Blog.

Michelle

Four Ways Chatbots Save Time for Your Support Team

Four Ways Chatbots Save Time for Your Support Team

If you’re a business that wants to up your customer experience strategy through AI, chatbots a...
Creating Motivating KPIs That are Meaningful to Your Support Team

Creating Motivating KPIs That are Meaningful to Yo...

Goal setting is a crucial activity for any successful team, and many today are leveraging Key Perfor...
7 Reasons Why Your Business Needs a Chatbot

7 Reasons Why Your Business Needs a Chatbot

In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have...
Why Is It Important for Your Customer Support Agents to be Happy

Why Is It Important for Your Customer Support Agen...

It’s well known that if someone is an excellent fit for a support role, they are empathetic and ki...
Beyond Customer Support: How to Drive Agent Wellness

Beyond Customer Support: How to Drive Agent Wellne...

Customer support isn’t easy, and the better you are at delivering it, the standards expected from ...
5 Ways to Simplify Customer Service

5 Ways to Simplify Customer Service

With new tools available in the market to customers and customer service professionals alike, the re...
Four Factors that Will Make or Break Support

Four Factors that Will Make or Break Support

Customers are growing increasingly savvy and as they do, their needs are changing. What you provide ...
Where Do Bots Fit into Your Omnichannel Strategy?

Where Do Bots Fit into Your Omnichannel Strategy?

Two of the biggest customer support technology trends for 2019 are bots and omnichannel support. Bot...
How to Deliver Omnichannel Support

How to Deliver Omnichannel Support

Your new gadget didn’t arrive this morning from that big online retailer as promised, and you need...
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