Michelle about 3 days ago. 4 min read The Importance of Building a Strong Customer Commu... What if there was one customer support channel that helped cut down the number of support tickets an...
Michelle about 6 days ago. 5 min read How to Provide Support for Free Users Efficiently ... For most companies, the largest segment of users are those who are on a trial or using the free vers...
Michelle about 1 week ago. 5 min read How to Convince Your Boss to Approve Budget for a ... You know the value of helpdesk software, but it all comes down to allocating budget for your team. Y...
Michelle about 1 week ago. 5 min read How to Understand Customer Frustration and Respond... When customers reach out to support, they are already frustrated or angry with the product. If they ...
Michelle about 4 weeks ago. 5 min read Can Artificial Intelligence Drive Customer Loyalty... Artificial Intelligence (AI) has amazing potential to drive customer loyalty. Customer loyalty is a ...
Michelle about 1 month ago. 5 min read Simplify Customer Support Management with a Custom... Many companies focus on customer-facing features and tools when selecting a helpdesk platform for th...
Michelle about 1 month ago. 6 min read 4 Ways to Optimize Your Knowledge Base with Analyt... Customers are increasingly opting to use self-service as their favorite channel for finding support ...
Michelle about 1 month ago. 4 min read 8 Advantages of Having a Feedback Widget on your W... Gathering customer feedback is very important for your customer support strategy, as is staying in t...
Michelle about 1 month ago. 6 min read Why Collaboration is the Key to Great Customer Ser... Customer support teams are built on the basis of collaboration — we are the connectors between our...
