Michelle about 1 week ago. 5 min read How to Leverage Social Customer Care to Drive Sale... Social media is overflowing with more content than anyone can ever consume, and if you want people t...
Michelle about 3 weeks ago. 5 min read Potential of Proactive Customer Support to Power L... Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making...
Michelle about 4 weeks ago. 5 min read How to Improve Customer Experience with Data Minin... Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...
Michelle about 1 month ago. 5 min read Why Product Customization is Important for Custome... Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
Michelle about 1 month ago. 5 min read Customer Experience vs Customer Engagement: Two Si... Some customers just want to be left alone. For them, never having to talk to the company or have any...
Michelle about 1 month ago. 6 min read How to Embrace a Human Tone in the Age of Bots As a support professional, writing is core to the job. For many organizations, it’s the only way w...
Michelle about 2 months ago. 5 min read The Art of Following Up with Customers and Delight... Whether it’s answering a ticket, responding to live chats, picking up the phone, writing a knowled...
Michelle about 2 months ago. 5 min read Four Ways Chatbots Save Time for Your Support Team If you’re a business that wants to up your customer experience strategy through AI, chatbots a...
Michelle about 2 months ago. 5 min read Creating Motivating KPIs That are Meaningful to Yo... Goal setting is a crucial activity for any successful team, and many today are leveraging Key Perfor...
