Michelle

Wants to be many things. Serial nachos eater. Frequently writes for the Freshdesk Blog.

Michelle

How to Leverage Social Customer Care to Drive Sales and Revenue

How to Leverage Social Customer Care to Drive Sale...

Social media is overflowing with more content than anyone can ever consume, and if you want people t...
Potential of Proactive Customer Support to Power Long-term Success

Potential of Proactive Customer Support to Power L...

Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making...
How to Improve Customer Experience with Data Mining

How to Improve Customer Experience with Data Minin...

Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...
Why Product Customization is Important for Customer Satisfaction

Why Product Customization is Important for Custome...

Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
Customer Experience vs Customer Engagement: Two Sides of a Very Valuable Coin

Customer Experience vs Customer Engagement: Two Si...

Some customers just want to be left alone. For them, never having to talk to the company or have any...
How to Embrace a Human Tone in the Age of Bots

How to Embrace a Human Tone in the Age of Bots

As a support professional, writing is core to the job. For many organizations, it’s the only way w...
The Art of Following Up with Customers and Delighting Them

The Art of Following Up with Customers and Delight...

Whether it’s answering a ticket, responding to live chats, picking up the phone, writing a knowled...
Four Ways Chatbots Save Time for Your Support Team

Four Ways Chatbots Save Time for Your Support Team

If you’re a business that wants to up your customer experience strategy through AI, chatbots a...
Creating Motivating KPIs That are Meaningful to Your Support Team

Creating Motivating KPIs That are Meaningful to Yo...

Goal setting is a crucial activity for any successful team, and many today are leveraging Key Perfor...
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