Michelle

Wants to be many things. Serial nachos eater. Frequently writes for the Freshdesk Blog.

Michelle

The Importance of Building a Strong Customer Community

The Importance of Building a Strong Customer Commu...

What if there was one customer support channel that helped cut down the number of support tickets an...
How to Provide Support for Free Users Efficiently and Effectively

How to Provide Support for Free Users Efficiently ...

For most companies, the largest segment of users are those who are on a trial or using the free vers...
How to Convince Your Boss to Approve Budget for a Helpdesk

How to Convince Your Boss to Approve Budget for a ...

You know the value of helpdesk software, but it all comes down to allocating budget for your team. Y...
How to Understand Customer Frustration and Respond to Them

How to Understand Customer Frustration and Respond...

When customers reach out to support, they are already frustrated or angry with the product. If they ...
Can Artificial Intelligence Drive Customer Loyalty?

Can Artificial Intelligence Drive Customer Loyalty...

Artificial Intelligence (AI) has amazing potential to drive customer loyalty. Customer loyalty is a ...
Simplify Customer Support Management with a Customized Helpdesk Dashboard

Simplify Customer Support Management with a Custom...

Many companies focus on customer-facing features and tools when selecting a helpdesk platform for th...
4 Ways to Optimize Your Knowledge Base with Analytics

4 Ways to Optimize Your Knowledge Base with Analyt...

Customers are increasingly opting to use self-service as their favorite channel for finding support ...
8 Advantages of Having a Feedback Widget on your Website

8 Advantages of Having a Feedback Widget on your W...

Gathering customer feedback is very important for your customer support strategy, as is staying in t...
Why Collaboration is the Key to Great Customer Service

Why Collaboration is the Key to Great Customer Ser...

Customer support teams are built on the basis of collaboration — we are the connectors between our...
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