Monica Maria on October 19, 2021. 3 min read Harness the Power of Personalized Support Solution... Customer-facing organizations are constantly on the lookout for a customer support solution that can...
Monica Maria on July 16, 2020. 9 min read 5 Effective Ways to Improve Agent Productivity wit... Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
Monica Maria on June 17, 2020. 5 min read How to Optimize Field Service Scheduling and Impro... Field service management (FSM) has changed in the last two decades. Gone are the days when dispatche...
Monica Maria on June 12, 2020. 5 min read How to Increase First-Time Fix Rates to Boost Cust... In Field Service Management (FSM), the smallest of mistakes can be the difference between great cust...
Monica Maria on March 8, 2019. 12 min read Women Leaders in Customer Service Popular culture has embraced the idea that women and men are different. True as that may be, we tend...
Monica Maria on January 30, 2019. 22 min read Hootsuite’s Secret Sauce to Customer Service Hootsuite is a social media management software, that lets their customers manage all their social p...
Monica Maria on January 15, 2019. 1 min read How to Manage a Multigenerational Workforce [Infog... Today’s workforce is a mix of many generations working alongside each other. This is true for ...
Monica Maria on May 30, 2018. 6 min read Timely Resolution is POSist’s Secret Sauce t... POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...
Monica Maria on May 29, 2018. 10 min read The Psychology of Great Customer Experience A few weeks ago, I had written part one of the series on the psychology behind customer behavior. I ...
![How to Manage a Multigenerational Workforce [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2019/01/15132402/cover-image-604x270.png)
