Popular culture has embraced the idea that women and men are different. True as that may be, we tend...

Year after year, the Freshdesk team works hard to ensure that we are consistently  improving the UI...

Hootsuite is a social media management software, that lets their customers manage all their social p...

Today’s workforce is a mix of many generations working alongside each other. This is true for ...

The holiday season isn’t just about overeating those cookies, binge watching movies, shopping the ...

Looking to build a kickass customer support team? Then think no more. You need to hire the best beca...

Artificial intelligence (AI) is changing how customer support works. It is set to bring unmatched sy...

POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...

A few weeks ago, I had written part one of the series on the psychology behind customer behavior. I ...