Monica Maria about 11 months ago. 14 min read Women Leaders in Customer Service Popular culture has embraced the idea that women and men are different. True as that may be, we tend...
Monica Maria about 1 year ago. 2 min read Freshdesk Wins Four Customer Support Software Awar... Year after year, the Freshdesk team works hard to ensure that we are consistently improving the UI...
Monica Maria about 1 year ago. 22 min read Hootsuite’s Secret Sauce to Customer Service Hootsuite is a social media management software, that lets their customers manage all their social p...
Monica Maria about 1 year ago. 1 min read How to Manage a Multigenerational Workforce [Infog... Today’s workforce is a mix of many generations working alongside each other. This is true for ...
Monica Maria about 1 year ago. 11 min read Customer Service During the Holiday Rush — A Com... The holiday season isn’t just about overeating those cookies, binge watching movies, shopping the ...
Monica Maria about 1 year ago. 1 min read How to Recruit and Hire for Customer Support [Info... Looking to build a kickass customer support team? Then think no more. You need to hire the best beca...
Monica Maria about 2 years ago. 1 min read Customer Support and AI [Infographic] Artificial intelligence (AI) is changing how customer support works. It is set to bring unmatched sy...
Monica Maria about 2 years ago. 6 min read Timely Resolution is POSist’s Secret Sauce t... POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...
Monica Maria about 2 years ago. 10 min read The Psychology of Great Customer Experience A few weeks ago, I had written part one of the series on the psychology behind customer behavior. I ...
![How to Manage a Multigenerational Workforce [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2019/01/15132402/cover-image-604x270.png)
![How to Recruit and Hire for Customer Support [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2018/10/Cover_image_resize-604x270.png)
![Customer Support and AI [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2018/08/Info_Ai_Final_cover-604x270.png)
