Monica Maria about 4 weeks ago. 9 min read 5 Effective Ways to Improve Agent Productivity wit... Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
Monica Maria about 2 months ago. 5 min read How to Optimize Field Service Scheduling and Impro... Field service management (FSM) has changed in the last two decades. Gone are the days when dispatche...
Monica Maria about 2 months ago. 5 min read How to Increase First-Time Fix Rates to Boost Cust... In Field Service Management (FSM), the smallest of mistakes can be the difference between great cust...
Monica Maria about 1 year ago. 14 min read Women Leaders in Customer Service Popular culture has embraced the idea that women and men are different. True as that may be, we tend...
Monica Maria about 1 year ago. 2 min read Freshdesk Wins Four Customer Support Software Awar... Year after year, the Freshdesk team works hard to ensure that we are consistently improving the UI...
Monica Maria about 2 years ago. 22 min read Hootsuite’s Secret Sauce to Customer Service Hootsuite is a social media management software, that lets their customers manage all their social p...
Monica Maria about 2 years ago. 1 min read How to Manage a Multigenerational Workforce [Infog... Today’s workforce is a mix of many generations working alongside each other. This is true for ...
Monica Maria about 2 years ago. 11 min read Customer Service During the Holiday Rush — A Com... The holiday season isn’t just about overeating those cookies, binge watching movies, shopping the ...
Monica Maria about 2 years ago. 1 min read How to Recruit and Hire for Customer Support [Info... Looking to build a kickass customer support team? Then think no more. You need to hire the best beca...
![How to Manage a Multigenerational Workforce [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2019/01/15132402/cover-image-604x270.png)
![How to Recruit and Hire for Customer Support [Infographic]](https://blog-assets.freshworks.com/freshdesk/wp-content/uploads/2018/10/Cover_image_resize-604x270.png)