Monica Maria

Marketing at Freshworks Inc. | Customer advocate | Guilty of tsundoku | Occasional shutterbug

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Women Leaders in Customer Service

Women Leaders in Customer Service

Popular culture has embraced the idea that women and men are different. True as that may be, we tend...
Freshdesk Wins Four Customer Support Software Awards by FinancesOnline

Freshdesk Wins Four Customer Support Software Awar...

Year after year, the Freshdesk team works hard to ensure that we are consistently  improving the UI...
Hootsuite’s Secret Sauce to Customer Service

Hootsuite’s Secret Sauce to Customer Service

Hootsuite is a social media management software, that lets their customers manage all their social p...
How to Manage a Multigenerational Workforce [Infographic]

How to Manage a Multigenerational Workforce [Infog...

Today’s workforce is a mix of many generations working alongside each other. This is true for ...
Customer Service During the Holiday Rush — A Complete Guide

Customer Service During the Holiday Rush — A Com...

The holiday season isn’t just about overeating those cookies, binge watching movies, shopping the ...
How to Recruit and Hire for Customer Support [Infographic]

How to Recruit and Hire for Customer Support [Info...

Looking to build a kickass customer support team? Then think no more. You need to hire the best beca...
Customer Support and AI [Infographic]

Customer Support and AI [Infographic]

Artificial intelligence (AI) is changing how customer support works. It is set to bring unmatched sy...
Timely Resolution is POSist’s Secret Sauce to Customer Support

Timely Resolution is POSist’s Secret Sauce t...

POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...
The Psychology of Great Customer Experience

The Psychology of Great Customer Experience

A few weeks ago, I had written part one of the series on the psychology behind customer behavior. I ...
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