Monica Maria

Marketing at Freshworks Inc. | Customer advocate | Guilty of tsundoku | Occasional shutterbug

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5 Effective Ways to Improve Agent Productivity with AI

5 Effective Ways to Improve Agent Productivity wit...

Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
How to Optimize Field Service Scheduling and Improve Productivity

How to Optimize Field Service Scheduling and Impro...

Field service management (FSM) has changed in the last two decades. Gone are the days when dispatche...
How to Increase First-Time Fix Rates to Boost Customer Satisfaction and Revenue

How to Increase First-Time Fix Rates to Boost Cust...

In Field Service Management (FSM), the smallest of mistakes can be the difference between great cust...
Women Leaders in Customer Service

Women Leaders in Customer Service

Popular culture has embraced the idea that women and men are different. True as that may be, we tend...
Freshdesk Wins Four Customer Support Software Awards by FinancesOnline

Freshdesk Wins Four Customer Support Software Awar...

Year after year, the Freshdesk team works hard to ensure that we are consistently  improving the UI...
Hootsuite’s Secret Sauce to Customer Service

Hootsuite’s Secret Sauce to Customer Service

Hootsuite is a social media management software, that lets their customers manage all their social p...
How to Manage a Multigenerational Workforce [Infographic]

How to Manage a Multigenerational Workforce [Infog...

Today’s workforce is a mix of many generations working alongside each other. This is true for ...
Customer Service During the Holiday Rush — A Complete Guide

Customer Service During the Holiday Rush — A Com...

The holiday season isn’t just about overeating those cookies, binge watching movies, shopping the ...
How to Recruit and Hire for Customer Support [Infographic]

How to Recruit and Hire for Customer Support [Info...

Looking to build a kickass customer support team? Then think no more. You need to hire the best beca...
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