Neetha Edwin

A technology writer and marketer for 8+ years. My domain of interests are IT networks & systems, security, customer service and experience. I currently lead Freshworks product marketing initiatives focussed at providing customer engagement solutions to businesses in Europe.

Neetha Edwin

Penalty of Bad Customer Experience [Infographic]

Penalty of Bad Customer Experience [Infographic]

Businesses pay dearly when a customer leaves due to a bad experience. They pay an even bigger price ...
How the rise of Chatbots impacts Customer Experience [Infographic]

How the rise of Chatbots impacts Customer Experien...

Support contact centers must rein in costs without negatively impacting customer experience. But pro...
Revenue impact of good Customer Experiences [Infographic]

Revenue impact of good Customer Experiences [Infog...

As many customer experience (CX) pros find it hard to show the business impact of improving CX. Belo...
Webinar: Multilingual Customer Service — A Competitive Differentiator

Webinar: Multilingual Customer Service — A Compe...

Picture this – you are trying to track a lost purchase in the mail. None of the self-service optio...