Prashanthini Mande

Book-smeller. Collects Harry Potter editions. Provides customer service education through Freshdesk Academy (freshdesk.com/academy)

Prashanthini Mande

8 Tips to Write a Good Support Email (+ Downloadable Email Templates)

8 Tips to Write a Good Support Email (+ Downloadab...

When you are writing emails day in and day out to customers, it’s only natural for some support em...
A Guide to Empathy in Customer Service

A Guide to Empathy in Customer Service

“I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Online Self-Service Vs Traditional One-on-one Support

Online Self-Service Vs Traditional One-on-one Supp...

Online self-service support is any form of contact between the company and the customer that doesn...
5 Customer Service Skills Newbie Representatives Should Work On

5 Customer Service Skills Newbie Representatives S...

You’ve landed a cool job in your great company. You’ve realized your dream of helping p...
Hiring is Not the Only Way to Scale Your Customer Service Team

Hiring is Not the Only Way to Scale Your Customer ...

Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
Introducing Freshdesk Academy Certifications

Introducing Freshdesk Academy Certifications

We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
7 ways to Communicate Customer Feedback

7 ways to Communicate Customer Feedback

For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
5 Ingredients of an Exceptional Support Email

5 Ingredients of an Exceptional Support Email

It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
Customer Service Training by the Freshdesk Academy

Customer Service Training by the Freshdesk Academy

To be a better support agent, it’s important to get some of the basics right. That’s why, Freshd...
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