Prashanthini Mande about 2 years ago. 6 min read Online Self-Service Vs Traditional One-on-one Supp... Online self-service support is any form of contact between the company and the customer that doesnâ€...
Prashanthini Mande about 2 years ago. 5 min read 5 Customer Service Skills Newbie Representatives S... You’ve landed a cool job in your great company. You’ve realized your dream of helping p...
Prashanthini Mande about 2 years ago. 9 min read How to Write a Perfect Knowledge Base Article Does your business need a knowledge base? Yes. Is this the right time for you to set up a knowledge ...
Prashanthini Mande about 2 years ago. 7 min read Hiring is Not the Only Way to Scale Your Customer ... Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
Prashanthini Mande about 2 years ago. 8 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Prashanthini Mande about 2 years ago. 2 min read Introducing Freshdesk Academy Certifications We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
Prashanthini Mande about 2 years ago. 5 min read How to deal with difficult customers If you are in a customer facing role, you will often have to deal with people who are aggressive, ab...
Prashanthini Mande about 2 years ago. 5 min read 7 ways to Communicate Customer Feedback For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
Prashanthini Mande about 2 years ago. 5 min read How to Say No in Customer Service (with email temp... There are many occasions in support when you would have to say no to a customer. Maybe the customer ...
