Prashanthini Mande on June 28, 2018. 6 min read Online Self-Service Vs Traditional One-on-one Supp... Online self-service support is any form of contact between the company and the customer that doesn...
Prashanthini Mande on June 4, 2018. 5 min read 5 Customer Service Skills Newbie Representatives S... You’ve landed a cool job in your great company. You’ve realized your dream of helping p...
Prashanthini Mande on June 1, 2018. 9 min read How to Write a Perfect Knowledge Base Article Does your business need a knowledge base? Yes. Is this the right time for you to set up a knowledge ...
Prashanthini Mande on May 31, 2018. 7 min read Hiring is Not the Only Way to Scale Your Customer ... Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
Prashanthini Mande on May 17, 2018. 9 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Prashanthini Mande on April 5, 2018. 2 min read Introducing Freshdesk Academy Certifications We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
Prashanthini Mande on March 8, 2018. 5 min read 7 ways to Communicate Customer Feedback For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
Prashanthini Mande on February 8, 2018. 5 min read How to Say No in Customer Service (with email temp... There are many occasions in support when you would have to say no to a customer. Maybe the customer ...
Prashanthini Mande on January 25, 2018. 4 min read 5 Ingredients of an Exceptional Support Email It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
