Bianca

Content Marketer for Freshdesk. Trello junkie. When not writing about customer support, she can usually be found by the coffee machine.

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How Fiverr built a thriving community of millions

How Fiverr built a thriving community of millions

We’re not dreamers. We’re doers. Nine months after the popular freelance marketplace launched it...
Tip-off #3: How to get good response rates & useful information from a CSAT survey

Tip-off #3: How to get good response rates & u...

Customer satisfaction ratings are incredibly informative for support teams. Not only do you understa...
Better together: Building a culture of teamwork in customer support

Better together: Building a culture of teamwork in...

We often compare working in support at Freshdesk to being part of a pit crew. If you don’t wor...
How our team stays productive

How our team stays productive

The balancing act between work and life is a difficult one to achieve, especially in the onslaught o...
The Tip-off #1: Are you and your coworker both replying to the same support query?

The Tip-off #1: Are you and your coworker both rep...

No one escapes the overwhelming flood of information on the internet today, and it doesn’t help th...
Freshdesk moves the dot on Gartner’s Magic Quadrant 2017

Freshdesk moves the dot on Gartner’s Magic Quadr...

Last year, we hit an important milestone when Freshdesk became Gartner’s only new addition to the ...
The Untapped Potential of Listening on Social Media

The Untapped Potential of Listening on Social Medi...

We choose from a variety of online communication options to manage our daily social interactions, ma...
[Infographic] Redefining Support for Customer Happiness

[Infographic] Redefining Support for Customer Happ...

Read more on how you can optimize your support model for customer love in our Redefining Support se...
3 Benefits of Writing Unconventionally in Support

3 Benefits of Writing Unconventionally in Support

As divided as we are on whether pineapple is an acceptable pizza topping, there is one thing that’...
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