Bianca on September 28, 2017. 9 min read How Fiverr built a thriving community of millions We’re not dreamers. We’re doers. Nine months after the popular freelance marketplace launched it...
Bianca on September 8, 2017. 4 min read Tip-off #3: How to get good response rates & u... Customer satisfaction ratings are incredibly informative for support teams. Not only do you understa...
Bianca on August 25, 2017. 5 min read Better together: Building a culture of teamwork in... We often compare working in support at Freshdesk to being part of a pit crew. If you don’t wor...
Bianca on August 11, 2017. 5 min read How our team stays productive The balancing act between work and life is a difficult one to achieve, especially in the onslaught o...
Bianca on July 12, 2017. 2 min read The Tip-off #1: Are you and your coworker both rep... No one escapes the overwhelming flood of information on the internet today, and it doesn’t help th...
Bianca on June 16, 2017. 1 min read Freshdesk moves the dot on Gartner’s Magic Quadr... Last year, we hit an important milestone when Freshdesk became Gartner’s only new addition to the ...
Bianca on June 5, 2017. 3 min read The Untapped Potential of Listening on Social Medi... We choose from a variety of online communication options to manage our daily social interactions, ma...
Bianca on May 24, 2017. 1 min read [Infographic] Redefining Support for Customer Happ... Read more on how you can optimize your support model for customer love in our Redefining Support se...
Bianca on May 2, 2017. 4 min read 3 Benefits of Writing Unconventionally in Support As divided as we are on whether pineapple is an acceptable pizza topping, there is one thing that’...
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