Rohit Viswanathan

I am a marketer with 2+ years of experience. I have performed various roles from content marketing to technology marketing in both the B2B and B2C space. When I'm not at my day job you'll usually find me scouring the internet for news and analysis on NBA, The Premier League and whether or not tomatoes are vegetables.

Rohit Viswanathan

How the E-Commerce and Logistics Industry can Adapt to Serve Customers in these Challenging Times

How the E-Commerce and Logistics Industry can Adap...

During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes ...
5 Business Survival tips for SMEs During the Current Crisis

5 Business Survival tips for SMEs During the Curre...

With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and re...
How to Build a Customer Service Operations Team that Elevates your Support

How to Build a Customer Service Operations Team th...

To deliver the perfect customer experience, activities such as creating efficient processes and work...
How Freshworks prepared for a complete transition to remote support

How Freshworks prepared for a complete transition ...

Even with the world in a state of flux, businesses have to continue serving customers, and support t...
How Strengthening Self-Service Helps Companies Prepare for the Future

How Strengthening Self-Service Helps Companies Pre...

As organizations continue to settle into working remotely due to the ongoing crisis, customer servic...
Why Moving to the Cloud Gives you an Advantage in a Time of Crisis

Why Moving to the Cloud Gives you an Advantage in ...

Business continuity is a challenge we are all currently facing, as most of us are unable to step int...
How to Create the Ideal Shift Schedule for your Customer Service Team

How to Create the Ideal Shift Schedule for your Cu...

Your customer service team plays a vital role in keeping clients happy and enabling business growth....
A Step by Step Guide to Winning at Social Media Customer Service

A Step by Step Guide to Winning at Social Media Cu...

What is Social Media Customer Service? We live in an era where everything you sell is connected in o...
The Importance of Service Excellence and How to Achieve it

The Importance of Service Excellence and How to Ac...

It’s no secret that how well you serve customers will define your company’s long term success. I...
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