I am a marketer with 2+ years of experience. I have performed various roles from content marketing to technology marketing in both the B2B and B2C space. When I'm not at my day job you'll usually find me scouring the internet for news and analysis on NBA, The Premier League and whether or not tomatoes are vegetables.
Rohit Viswanathan about 1 month ago. 7min read
The Ultimate 5-step Customer Service Management Gu...
What is customer service management? At a conference in 1997, Steve Jobs famously said this in respo...
Rohit Viswanathan about 2 months ago. 5min read
Technician Scheduling Guide: Challenges, Best Prac...
The 4 biggest challenges of service technician scheduling for organizations today Technician schedul...
Rohit Viswanathan about 6 months ago. 6min read
What is a Work Order?
What is a Work Order? A work order is a documentation of a job or service request that is issued to ...
Rohit Viswanathan about 7 months ago. 9min read
11 Types of Customers, their Personality Traits an...
Customers are a group of people so diverse you shouldn’t be able to categorize them. And yet figur...
Rohit Viswanathan about 8 months ago. 10min read
Customer Data Management: 5 Principles to Build yo...
What is Customer data management? How much data does the world generate in a single day? The answer ...
Rohit Viswanathan about 9 months ago. 8min read
How the E-Commerce and Logistics Industry can Adap...
During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes ...
Rohit Viswanathan about 9 months ago. 5min read
5 Business Survival tips for SMEs During the Curre...
With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and re...
Rohit Viswanathan about 10 months ago. 5min read
How to Build a Customer Service Operations Team th...
To deliver the perfect customer experience, activities such as creating efficient processes and work...
Rohit Viswanathan about 10 months ago. 4min read
How Freshworks prepared for a complete transition ...
Even with the world in a state of flux, businesses have to continue serving customers, and support t...
