I am a marketer with 2+ years of experience. I have performed various roles from content marketing to technology marketing in both the B2B and B2C space. When I'm not at my day job you'll usually find me scouring the internet for news and analysis on NBA, The Premier League and whether or not tomatoes are vegetables.
Rohit Viswanathan about 1 month ago. 8min read
How the E-Commerce and Logistics Industry can Adap...
During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes ...
Rohit Viswanathan about 1 month ago. 5min read
5 Business Survival tips for SMEs During the Curre...
With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and re...
Rohit Viswanathan about 2 months ago. 5min read
How to Build a Customer Service Operations Team th...
To deliver the perfect customer experience, activities such as creating efficient processes and work...
Rohit Viswanathan about 2 months ago. 4min read
How Freshworks prepared for a complete transition ...
Even with the world in a state of flux, businesses have to continue serving customers, and support t...
Rohit Viswanathan about 2 months ago. 4min read
How Strengthening Self-Service Helps Companies Pre...
As organizations continue to settle into working remotely due to the ongoing crisis, customer servic...
Rohit Viswanathan about 2 months ago. 3min read
Why Moving to the Cloud Gives you an Advantage in ...
Business continuity is a challenge we are all currently facing, as most of us are unable to step int...
Rohit Viswanathan about 3 months ago. 6min read
How to Create the Ideal Shift Schedule for your Cu...
Your customer service team plays a vital role in keeping clients happy and enabling business growth....
Rohit Viswanathan about 4 months ago. 9min read
A Step by Step Guide to Winning at Social Media Cu...
What is Social Media Customer Service? We live in an era where everything you sell is connected in o...
Rohit Viswanathan about 5 months ago. 5min read
The Importance of Service Excellence and How to Ac...
It’s no secret that how well you serve customers will define your company’s long term success. I...
