Rohit Viswanathan

I am a marketer with 2+ years of experience. I have performed various roles from content marketing to technology marketing in both the B2B and B2C space. When I'm not at my day job you'll usually find me scouring the internet for news and analysis on NBA, The Premier League and whether or not tomatoes are vegetables.

Rohit Viswanathan

The Ultimate 5-step Customer Service Management Guide for your Organization

The Ultimate 5-step Customer Service Management Gu...

What is customer service management? At a conference in 1997, Steve Jobs famously said this in respo...
Technician Scheduling Guide: Challenges, Best Practices and 5 Tips to Improve

Technician Scheduling Guide: Challenges, Best Prac...

The 4 biggest challenges of service technician scheduling for organizations today Technician schedul...
What is a Work Order?

What is a Work Order?

What is a Work Order? A work order is a documentation of a job or service request that is issued to ...
11 Types of Customers, their Personality Traits and How to Win Them Over

11 Types of Customers, their Personality Traits an...

Customers are a group of people so diverse you shouldn’t be able to categorize them. And yet figur...
Customer Data Management: 5 Principles to Build your Strategy

Customer Data Management: 5 Principles to Build yo...

What is Customer data management? How much data does the world generate in a single day? The answer ...
How the E-Commerce and Logistics Industry can Adapt to Serve Customers in these Challenging Times

How the E-Commerce and Logistics Industry can Adap...

During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes ...
5 Business Survival tips for SMEs During the Current Crisis

5 Business Survival tips for SMEs During the Curre...

With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and re...
How to Build a Customer Service Operations Team that Elevates your Support

How to Build a Customer Service Operations Team th...

To deliver the perfect customer experience, activities such as creating efficient processes and work...
How Freshworks prepared for a complete transition to remote support

How Freshworks prepared for a complete transition ...

Even with the world in a state of flux, businesses have to continue serving customers, and support t...
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