Rohit Viswanathan

I am a marketer with 2+ years of experience. I have performed various roles from content marketing to technology marketing in both the B2B and B2C space. When I'm not at my day job you'll usually find me scouring the internet for news and analysis on NBA, The Premier League and whether or not tomatoes are vegetables.

Rohit Viswanathan

The Ultimate Guide To Service Recovery

The Ultimate Guide To Service Recovery

In certain situations, the time period right after a customer has a bad experience is your best oppo...
B2B Customer Service: Why It’s Important and How to Improve it

B2B Customer Service: Why It’s Important and How...

It’s common knowledge that the sales and marketing strategies to win over B2B clients are very dif...
How Automated Customer Service Can Improve Your Support

How Automated Customer Service Can Improve Your Su...

While one minute doesn’t seem like a lot, when it comes to solving problems – conversations ...
How To Improve Customer Service With Helpdesk Automations

How To Improve Customer Service With Helpdesk Auto...

No matter the industry, region or product — the true goal of all customer support teams is not jus...