Sairam Krishnan on June 14, 2013. 4 min read 7 reasons you don’t need expert implementati... Do you remember how much you paid to get that expert setup your iPhone for you? Or the time that fre...
Sairam Krishnan on April 5, 2013. 3 min read ‘We’ did not turn the story around. I ... The default support reply has always started with something that exudes “teamwork”. A ...
Sairam Krishnan on February 18, 2013. 1 min read Say hello to Dropbox, Freshdeskers! There’s nothing more annoying than watching the upload bar fill slowly, step by step, when you...
Sairam Krishnan on February 11, 2013. 1 min read Organize your Canned Responses Greg has been using Freshdesk’s canned responses for some time now. It’s one of his most fav...
Sairam Krishnan on January 30, 2013. 1 min read Flex your Business Hours: What time does the store... Most businesses run like clockwork, with pretty consistent working hours throughout the week. Wake u...
Sairam Krishnan on December 19, 2012. 4 min read 10 ways to improve productivity with Freshdesk! It’s almost Christmas week, and as you jump hurdle after hurdle to get every ticket resolved, anti...
Sairam Krishnan on December 5, 2012. 3 min read How to Handle Complaining Customers We all know handling complaining customers is tricky. On one hand, there is the usual business of ha...
Sairam Krishnan on December 4, 2012. 2 min read The Case for In-App Customer Feedback It’s been a month since you launched your latest task management app on the App Store. You did the...
Sairam Krishnan on November 24, 2012. 1 min read Sales and Support are now ‘Batchmates’... It’s never going to be easier to ‘batch’ up your sales and support! Freshdesk is n...
