It’s almost Christmas week, and as you jump hurdle after hurdle to get every ticket resolved, anti...

A decade ago, ‘customer interaction’ meant very little. The little kid with the lemonade stand j...

John’s Pizza place, which he opened the year he got married to Stephanie, is now doing pretty well...

Turning a complaining customer into someone who is madly in love with your service sounds really nic...

Let the Supervisor close tickets you’re done with and focus on what’s important You are on a rol...

Have support answers ready in your head? Save & retrieve them whenever you want to. Most busines...

If you grew up watching Dexter (the boy genius with a lab in his basement – not the confused c...

Every once so often, you need to type out that longer-than-usual reply. Or you need to consult with ...

Every weekend is like the arrival of spring here at Freshdesk. Flowers bloom, butterflies sing, and ...