Sairam Krishnan

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7 reasons you don’t need expert implementation help

7 reasons you don’t need expert implementati...

Do you remember how much you paid to get that expert setup your iPhone for you? Or the time that fre...
‘We’ did not turn the story around. I did!

‘We’ did not turn the story around. I ...

The default support reply has always started with something that exudes “teamwork”.  A ...
Say hello to Dropbox, Freshdeskers!

Say hello to Dropbox, Freshdeskers!

There’s nothing more annoying than watching the upload bar fill slowly, step by step, when you...
Organize your Canned Responses

Organize your Canned Responses

Greg has been using Freshdesk’s canned responses for some time now. It’s one of his most fav...
Flex your Business Hours: What time does the store open?

Flex your Business Hours: What time does the store...

Most businesses run like clockwork, with pretty consistent working hours throughout the week. Wake u...
10 ways to improve productivity with Freshdesk!

10 ways to improve productivity with Freshdesk!

It’s almost Christmas week, and as you jump hurdle after hurdle to get every ticket resolved, anti...
How to Handle Complaining Customers

How to Handle Complaining Customers

We all know handling complaining customers is tricky. On one hand, there is the usual business of ha...
The Case for In-App Customer Feedback

The Case for In-App Customer Feedback

It’s been a month since you launched your latest task management app on the App Store. You did the...
Sales and Support are now ‘Batchmates’ – Introducing Freshdesk for Batchbook!

Sales and Support are now ‘Batchmates’...

It’s never going to be easier to ‘batch’ up your sales and support! Freshdesk is n...
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