Sara Santanen

Sara is a brand & content strategist at Solvemate. She’s really into chatbots, and improving customer experience. When she’s not writing about customer service automation, she’s an Italo-disco singer and a devoted housekeeping nerd. Hailing originally from snowy Finland, the Berlin winters leave her cold (pardon the pun).

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The Number One Reason Customers Churn And What You Can Do About It

The Number One Reason Customers Churn And What You...

It’s easy to think that the reasons for churn are out of your control: maybe the customer got a be...