Sarah Chambers

Sarah Chambers is the founder of Supported Content, a customer support content and consulting firm. When she’s not talking about customer support, she’s climbing or snowboarding and spending as much time as possible in the mountains.

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What Is A Community Forum And How Can It Help Your Business?

What Is A Community Forum And How Can It Help Your...

If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very l...
What Is Customer Perception And How Can Brands Track It

What Is Customer Perception And How Can Brands Tra...

Customer experience is key to gauge how your customers perceive your brand. The reaction that custom...
How To Understand Customer Touch Points And Their Impact

How To Understand Customer Touch Points And Their ...

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to...
What Is The Business Importance Of Customer Satisfaction

What Is The Business Importance Of Customer Satisf...

To nobody’s surprise, sturdy success starts with good foundations. While the building materials ha...
6 Tricky Customer Service Challenges And How To Solve Them

6 Tricky Customer Service Challenges And How To So...

About 82% of customers deeply value convenience, friendliness, and human touch when it comes to thei...
5 Customer Service Principles That Elevate Your Business

5 Customer Service Principles That Elevate Your Bu...

Customer service is a key part of any business and the modern customer has higher expectations than ...
25 Customer Questions That Add Value To Your Feedback Survey

25 Customer Questions That Add Value To Your Feedb...

Asking your customers the right questions post-purchase helps you gather invaluable input and reveal...
Tier Support: How to Organize your Customer Service Team

Tier Support: How to Organize your Customer Servic...

Successful support, technical or otherwise, thrives on consistency. Businesses that consistently hav...
The Right Time and Right Way to Outsource Customer Service

The Right Time and Right Way to Outsource Customer...

As your business evolves and expands, so do your customer service needs. As your customer base grows...
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