Sarah Chambers

Sarah Chambers is the founder of Supported Content, a customer support content and consulting firm. When she’s not talking about customer support, she’s climbing or snowboarding and spending as much time as possible in the mountains.

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6 Habits Of Customer Service Oriented Companies

6 Habits Of Customer Service Oriented Companies

Positioning a business around customer service doesn’t happen overnight. It requires the right peo...
10 Tips To Improve Customer Service Communication

10 Tips To Improve Customer Service Communication

Customer service communication can play a huge role in how customers perceive your brand.  For exam...
How To Build Customer Relationships That Last A Lifetime

How To Build Customer Relationships That Last A Li...

Building customer relationships is a critical part of growing a business. It’s not enough to simpl...
What Is An Omnichannel Contact Center & Why It Is a Focal Point for CX

What Is An Omnichannel Contact Center & Why I...

An omnichannel contact center is a unified customer interaction center that helps businesses deliver...
5 Key Benefits of Customer Satisfaction (and 3 Companies That Get It Right)

5 Key Benefits of Customer Satisfaction (and 3 Com...

Customer satisfaction is the lifeline of any business. Improving customer service leads to more loya...
How to build a Customer Experience Strategy

How to build a Customer Experience Strategy

There are many moving parts in play when trying to explain, let alone execute, an exceptional custom...
What Is A Community Forum And How Can It Help Your Business?

What Is A Community Forum And How Can It Help Your...

If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very l...
What Is Customer Perception And How Can Brands Track It

What Is Customer Perception And How Can Brands Tra...

Customer experience is key to gauge how your customers perceive your brand. The reaction that custom...
How To Understand Customer Touch Points And Their Impact

How To Understand Customer Touch Points And Their ...

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to...
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