Shankar Ganesh

Product Person. Tech Geek. Binge Tweeter. Google fanboy who owns an iPhone.

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Customer 360: Get a Better Picture of Your Customers from Inside Freshdesk

Customer 360: Get a Better Picture of Your Custome...

Imagine this — you get a question from one of your customers about a recent purchase. You look at ...
7 Brand New Freshdesk Features to Boost Your Productivity

7 Brand New Freshdesk Features to Boost Your Produ...

As a customer support agent, we understand that you have to deal with lots of tickets lined up in yo...
How We Generated 54 Unique and Engaging Blog Posts With a Simple Formula

How We Generated 54 Unique and Engaging Blog Posts...

When we started working on the Freshdesk blog about two years ago, we had one goal: to make it a p...
The Little Big Details Update: Gamification Widget, Forward Templates And More

The Little Big Details Update: Gamification Widget...

Over the last few weeks, we’ve been shipping features that make the little things you do in your F...
4 Twitter Features You Can Leverage To Provide Great Customer Service

4 Twitter Features You Can Leverage To Provide Gre...

Once upon a time, in a land where the Twitter fail whale still frolicked far and wide, providing cus...
Freshdesk and Appbot – Unlock the full potential of app reviews

Freshdesk and Appbot – Unlock the full poten...

Two Sundays ago, the Freshdesk mobile app received a 2-star rating. The user had an issue with push ...
How to get back to customers faster than ever

How to get back to customers faster than ever

Over the last year and a half, the Freshdesk blog has been a host to a series of interviews called ...
Holiday Updates to the Freshdesk Android app

Holiday Updates to the Freshdesk Android app

Our goal with Freshdesk, from the very beginning, has been to make sure that you have everything you...
How Niche Video Media Hits Fast Forward on Customer Support

How Niche Video Media Hits Fast Forward on Custome...

Glen West is the Chief Customer Officer of Niche Video Media, a secure video hosting software for bu...
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