Shankar Ganesh on March 27, 2018. 4 min read 7 Brand New Freshdesk Features to Boost Your Produ... As a customer support agent, we understand that you have to deal with lots of tickets lined up in yo...
Shankar Ganesh on May 9, 2016. 6 min read 4 Twitter Features You Can Leverage To Provide Gre... Once upon a time, in a land where the Twitter fail whale still frolicked far and wide, providing cus...
Shankar Ganesh on June 3, 2015. 5 min read 7 Ways To Train Yourself To Be The Next Awesome Su... So, you got hired as a customer support agent. Congratulations! You’re now a part of a special ops...
Shankar Ganesh on May 14, 2015. 7 min read How To Get Into Customers’ Good Books –... Emily Philips is a Support and Community Lead at Blinkist, a tool that offers summaries of great non...
Shankar Ganesh on April 23, 2015. 7 min read How SaneBox Keeps Customers Sane With Impeccable S... Stephanie Price is a Customer Success Manager at Sanebox, a service that automatically sorts your em...
Shankar Ganesh on April 9, 2015. 9 min read How HelloSign Delights Customers With Its Signatur... Katrina Canizares is a Senior Support Agent at HelloSign, an app that makes signing documents electr...
Shankar Ganesh on January 29, 2015. 8 min read Meet Christa Collins, the former VP of Customer Ca... Christa Collins is the former VP of Customer Care at Squarespace, the easiest way for anyone (includ...
Shankar Ganesh on December 4, 2014. 8 min read I’m Micah Bennett and this is how we support... Micah Bennett is the Support Lead at Zapier, a tool that connects the web apps you use so you can ea...
Shankar Ganesh on November 24, 2014. 6 min read How To Use Schemas To Upgrade Your Customer Experi... Customer experience no longer begins when users land on your mobile app or your web page. It begins ...
