Smith Willas

Smith Willas is a freelance writer, blogger, and digital media journalist. He has a management degree in Supply Chain & Operations Management and Marketing and boasts a wide-ranging background in digital media.

Smith Willas

How to Build a Customer-Centric E-commerce Store

How to Build a Customer-Centric E-commerce Store

Technology has made shopping extremely easy for customers today. Thanks to smartphones and social me...
How to Improve Training and Onboarding for Your Customer Support Team

How to Improve Training and Onboarding for Your Cu...

It is said that you can know a man by the company he keeps. But if we’re being honest we have to a...
Do You Need A Separate Team For Social Media Support?

Do You Need A Separate Team For Social Media Suppo...

Today, social media is the fastest and best way to promote services and connect with the targeted au...
How Employee Engagement Can Make Way For Better Customer Experience

How Employee Engagement Can Make Way For Better Cu...

For growing businesses to succeed and reach their goals consistently, providing an exceptional custo...
How to Maximize the Final Touchpoints in Your Customer Journey

How to Maximize the Final Touchpoints in Your Cust...

A long-term relationship between businesses and their customers is indicative of trust and value add...