Vandana Guru

Product Marketer. Dedicated Amateur Musician. Just Keep Swimming.

Say hola to the all-new Multilingual Knowledge Base

Say hola to the all-new Multilingual Knowledge Bas...

Today, we are really pumped to say we have a bunch of new features in our knowledge base that’ll m...
How to Launch your Remote Support Team

How to Launch your Remote Support Team

The year was 1966 and Neil Armstrong and Dave Scott were in trouble. What was supposed to be a routi...
Freshdesk API v2.0

Freshdesk API v2.0

Today, we’re excited to roll out a new version of our APIs! We worked on API v2.0 with the go...
Freshdesk and GitHub: Tech support made easier

Freshdesk and GitHub: Tech support made easier

“Dear customer, it’s impossible to simultaneously know the status and the nature of the bug you ...
How to win customer love with GIFs

How to win customer love with GIFs

The sun is shining brightly. The birds are chirping a cheerful tune. A hot cup of coffee awaits you ...
Blending Support and Design, the CoffeeCup way

Blending Support and Design, the CoffeeCup way

CoffeeCup Software is a computer software development company based in Atlanta with one of the most ...
How Teabox Brews Happiness Through Customer Support

How Teabox Brews Happiness Through Customer Suppor...

Alexander Kudientsov is the Director of Customer Experience at Teabox, an e-commerce company that de...
How Talkdesk Connect Their Customers to Exceptional Support

How Talkdesk Connect Their Customers to Exceptiona...

Scott Allison is the Director of Customer Support at Talkdesk, a software that enables companies to ...
How To Deal With Frustrated Customers

How To Deal With Frustrated Customers

It can be best of jobs, it can be the worst of jobs. While talking to customers can be fun, for m...
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