Varnika Om on January 12, 2024. 8 min read Omnichannel Customer Service vs Multi-Channel Supp... Did you know that over 63% of customer service leaders globally have seen increased customer expecta...
Varnika Om on September 14, 2023. 9 min read 29 Customer Service Tips to Deliver Great Customer... What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? Th...
Varnika Om on September 14, 2023. 6 min read Top 11 Help Desk Best Practices Helpdesk software is designed to streamline customer conversations from across channels into one vie...
Varnika Om on September 14, 2023. 12 min read Omnichannel Retail: A Guide with Strategies, Examp... The pandemic redefined retail shopping throughout the world. According to McKinsey, customers made m...
Varnika Om on April 26, 2023. 7 min read Customer Service Trends in 2023 With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rat...
Varnika Om on April 19, 2023. 6 min read 8 Best Customer Service Companies in 2023 (Tips in... According to Freshdesk’s Future of CX report, the pandemic has forced consumers to adapt to di...
Varnika Om on January 10, 2023. 7 min read 7 Key Ways to Manage Ticket Escalation – Beg... According to Gartner, when customers are able to find resolutions at the end of high-effort experien...
Varnika Om on December 14, 2022. 7 min read How to Apologize to a Customer (Tips+Examples) If you’re in customer service, you’re likely to run into angry/frustrated customers who are faci...
Varnika Om on November 17, 2022. 9 min read How to Create a Customer Service Strategy for the ... The holiday season can be stressful for customers and businesses. We at Freshdesk understand the imp...