Vikram

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Why Google’s Shared Endorsements is great news for consumers

Why Google’s Shared Endorsements is great ne...

Last Saturday, Google updated its terms and services, announcing “shared endorsements”, a servic...
CustServ Week Special: Chase Clemons on all things Customer Service

CustServ Week Special: Chase Clemons on all things...

It’s #CustServ week, and for some strange reason that matters way more to us than Bring Your T...
Hummingbird and what it means to your knowledge base

Hummingbird and what it means to your knowledge ba...

Last week Google completed 15 years of changing the world, one search query at a time. And while mos...
Your support query isn’t stupid. You are.

Your support query isn’t stupid. You are.

This is a follow-up to my post from a couple of weeks back on The Perils of Making Customers Pay for...
The perils of making customers pay for support

The perils of making customers pay for support

There’s a lot of talk doing the rounds lately on whether you should charge customers for support, ...
Story behind our new website (Part 1): The Roller Coaster Ride of our shiny new Tour

Story behind our new website (Part 1): The Roller ...

Revamping a website is a lot like giving birth to a baby T-Rex. It’s painful, it takes a lot of ef...
Is your customer service color-blind?

Is your customer service color-blind?

I just got back from my annual eye test, and I got a free lesson in customer service and marketing a...
South Indian Meal, Curry and an Unforgettable Customer Support Story

South Indian Meal, Curry and an Unforgettable Cust...

There are a lot of ways to turn a customer over – offering them exceptional value, focussing o...
The day my mailbox stood still… And I still got a Google Calendar invite!

The day my mailbox stood still… And I still ...

It’s not everyday that you wake up to NOT being bombarded with emails. So this morning, as I r...
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