Academy

8 Tips to Write a Good Support Email (+ Downloadable Email Templates)

8 Tips to Write a Good Support Email (+ Downloadab...

When you are writing emails day in and day out to customers, it’s only natural for some support em...
How to Say No to Customers: A 5 Step Guide

How to Say No to Customers: A 5 Step Guide

Support reps or business owners may find themselves in a fix when they have to say no to customers. ...
A Guide to Empathy in Customer Service

A Guide to Empathy in Customer Service

“I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Delivering Happiness by Tony Hsieh: A Review

Delivering Happiness by Tony Hsieh: A Review

At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this direction...
7 Essential Tips to Deliver Stellar Facebook Support

7 Essential Tips to Deliver Stellar Facebook Suppo...

As a latest addition to the courses on Freshworks Academy, here’s a video where we talk about ...
Hiring is Not the Only Way to Scale Your Customer Service Team

Hiring is Not the Only Way to Scale Your Customer ...

Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
Introducing Freshdesk Academy Certifications

Introducing Freshdesk Academy Certifications

We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
7 ways to Communicate Customer Feedback

7 ways to Communicate Customer Feedback

For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
5 Ingredients of an Exceptional Support Email

5 Ingredients of an Exceptional Support Email

It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
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