Academy

Delivering Happiness by Tony Hsieh: A Review

Delivering Happiness by Tony Hsieh: A Review

At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this direction...
7 Essential Tips to Deliver Stellar Facebook Support

7 Essential Tips to Deliver Stellar Facebook Suppo...

As a latest addition to the courses on Freshworks Academy, here’s a video where we talk about ...
Hiring is Not the Only Way to Scale Your Customer Service Team

Hiring is Not the Only Way to Scale Your Customer ...

Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
A Guide to Empathy in Customer Service

A Guide to Empathy in Customer Service

“I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Introducing Freshdesk Academy Certifications

Introducing Freshdesk Academy Certifications

We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
7 ways to Communicate Customer Feedback

7 ways to Communicate Customer Feedback

For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
How to Say No in Customer Service (with email templates for saying no)

How to Say No in Customer Service (with email temp...

There are many occasions in support when you would have to say no to a customer. Maybe the customer ...
5 Ingredients of an Exceptional Support Email

5 Ingredients of an Exceptional Support Email

It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
6 Simple Tips to Write a Good Support Email (with email templates)

6 Simple Tips to Write a Good Support Email (with ...

When you are sending emails day in and day out, it’s only natural for some emails to miss the mark...
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