Kaavya Karthikeyan about 11 months ago. 4 min read Delivering Happiness by Tony Hsieh: A Review At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this direction...
Harish Balasubramanian about 11 months ago. 5 min read 7 Essential Tips to Deliver Stellar Facebook Suppo... As a latest addition to the courses on Freshworks Academy, here’s a video where we talk about ...
Prashanthini Mande about 2 years ago. 7 min read Hiring is Not the Only Way to Scale Your Customer ... Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
Prashanthini Mande about 2 years ago. 8 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Prashanthini Mande about 2 years ago. 2 min read Introducing Freshdesk Academy Certifications We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
Prashanthini Mande about 2 years ago. 5 min read How to deal with difficult customers If you are in a customer facing role, you will often have to deal with people who are aggressive, ab...
Prashanthini Mande about 2 years ago. 5 min read 7 ways to Communicate Customer Feedback For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
Prashanthini Mande about 2 years ago. 5 min read How to Say No in Customer Service (with email temp... There are many occasions in support when you would have to say no to a customer. Maybe the customer ...
Prashanthini Mande about 2 years ago. 4 min read 5 Ingredients of an Exceptional Support Email It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
