Kaavya Karthikeyan on February 20, 2019. 4 min read Delivering Happiness by Tony Hsieh: A Review At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this direction...
Harish Balasubramanian on February 19, 2019. 5 min read 7 Essential Tips to Deliver Stellar Facebook Suppo... As a latest addition to the courses on Freshworks Academy, here’s a video where we talk about ...
Prashanthini Mande on May 31, 2018. 7 min read Hiring is Not the Only Way to Scale Your Customer ... Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
Prashanthini Mande on May 17, 2018. 9 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Prashanthini Mande on April 5, 2018. 2 min read Introducing Freshdesk Academy Certifications We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
Prashanthini Mande on March 22, 2018. 5 min read How to deal with difficult customers If you are in a customer facing role, you will often have to deal with people who are aggressive, ab...
Prashanthini Mande on March 8, 2018. 5 min read 7 ways to Communicate Customer Feedback For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
Prashanthini Mande on February 8, 2018. 5 min read How to Say No in Customer Service (with email temp... There are many occasions in support when you would have to say no to a customer. Maybe the customer ...
Prashanthini Mande on January 25, 2018. 4 min read 5 Ingredients of an Exceptional Support Email It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
