Academy

Kaavya Karthikeyan about 3 months ago . 4 min read

Delivering Happiness by Tony Hsieh: A Review

At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this...

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Prashanthini Mande about 12 months ago . 7 min read

Hiring is Not the Only Way to Scale Your Customer ...

Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so...

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Prashanthini Mande about 1 year ago . 8 min read

A Guide to Empathy in Customer Service

“I’m constantly blown away at how appreciative people are when they get human replies. Years of...

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Prashanthini Mande about 1 year ago . 2 min read

Introducing Freshdesk Academy Certifications

We started the Freshdesk academy with the goal of helping you, our customers, get the most out of...

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Prashanthini Mande about 1 year ago . 5 min read

How to deal with difficult customers

If you are in a customer facing role, you will often have to deal with people who are aggressive,...

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Prashanthini Mande about 1 year ago . 5 min read

7 ways to Communicate Customer Feedback

For a customer service agent, few things match the thrill of solving a customer’s problem. In...

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Prashanthini Mande about 1 year ago . 5 min read

How to Say No in Customer Service (with email temp...

There are many occasions in support when you would have to say no to a customer. Maybe the customer...

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Prashanthini Mande about 1 year ago . 4 min read

5 Ingredients of an Exceptional Support Email

It’s enough if you follow basic email etiquette to write a good email. But what if “good”...

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Prashanthini Mande about 1 year ago . 4 min read

6 Simple Tips to Write a Good Support Email (with ...

When you are sending emails day in and day out, it’s only natural for some emails to miss the...

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Prashanthini Mande about 1 year ago . 1 min read

Customer Service Training by the Freshdesk Academy

To be a better support agent, it’s important to get some of the basics right. That’s why,...

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Prashanthini Mande about 2 years ago . 3 min read

Introducing the Freshdesk Academy for Customer Ser...

Every time someone new joins our support team, they have to go through weeks of training and...

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Aishwarya Hariharan about 4 years ago . 6 min read

Seven Deadly Sins of Customer Support

Customers might forget what you said, but they will never forget how you made them feel. That’...

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