Prashanthini Mande on February 15, 2022. 6 min read 8 Tips to Write a Good Support Email (+ Downloadab... When you are writing emails day in and day out to customers, it’s only natural for some support em...
Varnika Om on February 1, 2022. 6 min read How to Say No to Customers: A 5 Step Guide Support reps or business owners may find themselves in a fix when they have to say no to customers. ...
Prashanthini Mande on January 31, 2022. 10 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Kaavya Karthikeyan on February 20, 2019. 4 min read Delivering Happiness by Tony Hsieh: A Review At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this direction...
Harish Balasubramanian on February 19, 2019. 5 min read 7 Essential Tips to Deliver Stellar Facebook Suppo... As a latest addition to the courses on Freshworks Academy, here’s a video where we talk about ...
Prashanthini Mande on May 31, 2018. 7 min read Hiring is Not the Only Way to Scale Your Customer ... Sometimes it’s not about what you do. It’s about what you don’t do and we don’t do a lot so ...
Prashanthini Mande on April 5, 2018. 2 min read Introducing Freshdesk Academy Certifications We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
Prashanthini Mande on March 8, 2018. 5 min read 7 ways to Communicate Customer Feedback For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
Prashanthini Mande on January 25, 2018. 4 min read 5 Ingredients of an Exceptional Support Email It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
