Artificial Intelligence

3 Ways Agent Assist Bots Can Help Your Customer Support Team

3 Ways Agent Assist Bots Can Help Your Customer Su...

The day in the life of a customer support agent is not an easy one.  Between staying on top of assi...
How Are Customer Service Chatbots Revolutionizing Support

How Are Customer Service Chatbots Revolutionizing ...

Much like every other aspect of virtually running a business, technology has drastically changed cus...
4 Types of Chatbots and their Role in Customer Experience

4 Types of Chatbots and their Role in Customer Exp...

If businesses were previously skeptical about the potential of chatbots in customer service, there i...
AI in Customer Service: A Game Changer for Businesses

AI in Customer Service: A Game Changer for Busines...

Do you think the benefits of using artificial intelligence or AI in customer service are massively o...
20 Fascinating Chatbot Applications From Six Key Industries

20 Fascinating Chatbot Applications From Six Key I...

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
7 Chatbot Features That Make Your Bot a Success

7 Chatbot Features That Make Your Bot a Success

When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
How AI Can Enable Support Teams in the New Normal

How AI Can Enable Support Teams in the New Normal

Covid19 has changed the world we live in. We shop and work differently. Companies have changed their...
5 Effective Ways to Improve Agent Productivity with AI

5 Effective Ways to Improve Agent Productivity wit...

Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
4 Ways AI Simplifies Remote Training and Onboarding

4 Ways AI Simplifies Remote Training and Onboardin...

How a support agent is introduced to a new role and how they’re coached until they can get up ...
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