Akshaya Srikanth on June 22, 2022. 6 min read 7 Chatbot Features That Make Your Bot a Success When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
Alex on January 23, 2021. 6 min read 3 Ways Agent Assist Bots Can Help Your Customer Su... The day in the life of a customer support agent is not an easy one. Between staying on top of assi...
Akshaya Srikanth on December 28, 2020. 8 min read How Are Customer Service Chatbots Revolutionizing ... Much like every other aspect of virtually running a business, technology has drastically changed cus...
Krishna Charan on December 24, 2020. 7 min read 4 Types of Chatbots and their Role in Customer Exp... If businesses were previously skeptical about the potential of chatbots in customer service, there i...
Akshaya Srikanth on December 15, 2020. 6 min read AI in Customer Service: A Game Changer for Busines... Do you think the benefits of using artificial intelligence or AI in customer service are massively o...
Akshaya Srikanth on November 12, 2020. 9 min read 20 Fascinating Chatbot Applications From Six Key I... What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
Nicolas Babin on July 27, 2020. 4 min read How AI Can Enable Support Teams in the New Normal Covid19 has changed the world we live in. We shop and work differently. Companies have changed their...
Monica Maria on July 16, 2020. 9 min read 5 Effective Ways to Improve Agent Productivity wit... Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
Akshaya Srikanth on July 10, 2020. 5 min read 4 Ways AI Simplifies Remote Training and Onboardin... How a support agent is introduced to a new role and how they’re coached until they can get up ...
