Artificial Intelligence

7 Reasons Why Your Business Needs a Chatbot

7 Reasons Why Your Business Needs a Chatbot

In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have...
How Machine Learning is Optimizing Customer Support (Examples Inside!)

How Machine Learning is Optimizing Customer Suppor...

Consider all the different ways humans have come to rely on machines to expand their abilities. From...
Can Bots Convey Empathy in Customer Interactions?

Can Bots Convey Empathy in Customer Interactions?

Humans have always loved the idea of robots having feelings. Hollywood has cashed in on this affinit...
AI for Customer Care: Addressing the 3 Key Industry Challenges

AI for Customer Care: Addressing the 3 Key Industr...

Gone are the days when artificial intelligence (AI) was a mere buzzword. Today, AI is transforming o...
Can Artificial Intelligence Drive Customer Loyalty?

Can Artificial Intelligence Drive Customer Loyalty...

Artificial Intelligence (AI) has amazing potential to drive customer loyalty. Customer loyalty is a ...
The Predictive Power Of AI And How To Leverage It For Customer Support

The Predictive Power Of AI And How To Leverage It ...

Advancements in automation and artificial intelligence (AI) have revolutionized the business sector....
7 Most Innovative Chatbots to Draw Inspiration From

7 Most Innovative Chatbots to Draw Inspiration Fro...

Chatbots can be tricky for both brands and customers. While brands have to put a lot of effort to cr...
How Chatbots Improve Customer Experience

How Chatbots Improve Customer Experience

What a customer takes home from a brand is the experience it provides. Gartner proved that customer ...
AI Customer Service 101: The Basics of Automation for Customer Service

AI Customer Service 101: The Basics of Automation ...

Many businesses are looking for new ways to incorporate automation into their daily workflows. Thoug...
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