Akshaya Srikanth about 2 weeks ago. 9 min read 20 Fascinating Chatbot Applications From Six Key I... What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
Akshaya Srikanth about 1 month ago. 6 min read 7 Chatbot Features That Make Your Bot a Success When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
Nicolas Babin about 4 months ago. 4 min read How AI Can Enable Support Teams in the New Normal Covid19 has changed the world we live in. We shop and work differently. Companies have changed their...
Monica Maria about 4 months ago. 9 min read 5 Effective Ways to Improve Agent Productivity wit... Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
Akshaya Srikanth about 5 months ago. 5 min read 4 Ways AI Simplifies Remote Training and Onboardin... How a support agent is introduced to a new role and how they’re coached until they can get up ...
Michelle about 1 year ago. 5 min read 7 Reasons Why Your Business Needs a Chatbot In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have...
Michelle about 1 year ago. 5 min read How Machine Learning is Optimizing Customer Suppor... Consider all the different ways humans have come to rely on machines to expand their abilities. From...
Hemalatha Sekar about 1 year ago. 5 min read Can Bots Convey Empathy in Customer Interactions? Humans have always loved the idea of robots having feelings. Hollywood has cashed in on this affinit...
Ruju Patel about 1 year ago. 6 min read AI for Customer Care: Addressing the 3 Key Industr... Gone are the days when artificial intelligence (AI) was a mere buzzword. Today, AI is transforming o...
