Akshaya Srikanth on June 22, 2022. 6 min read 7 Chatbot Features That Make Your Bot a Success When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
Alex on January 23, 2021. 6 min read 3 Ways Agent Assist Bots Can Help Your Customer Su... The day in the life of a customer support agent is not an easy one. Between staying on top of assi...
Akshaya Srikanth on December 28, 2020. 8 min read How Are Customer Service Chatbots Revolutionizing ... Much like every other aspect of virtually running a business, technology has drastically changed cus...
Krishna Charan on December 24, 2020. 7 min read 4 Types of Chatbots and their Role in Customer Exp... If businesses were previously skeptical about the potential of chatbots in customer service, there i...
Akshaya Srikanth on December 15, 2020. 6 min read AI in Customer Service: A Game Changer for Busines... Do you think the benefits of using artificial intelligence or AI in customer service are massively o...
Akshaya Srikanth on November 12, 2020. 9 min read 20 Fascinating Chatbot Applications From Six Key I... What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
Monica Maria on July 16, 2020. 9 min read 5 Effective Ways to Improve Agent Productivity wit... Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
Michelle on August 9, 2019. 5 min read 7 Reasons Why Your Business Needs a Chatbot In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have...
Michelle on June 27, 2019. 5 min read How Machine Learning is Optimizing Customer Suppor... Consider all the different ways humans have come to rely on machines to expand their abilities. From...