Artificial Intelligence

20 Fascinating Chatbot Applications From Six Key Industries

20 Fascinating Chatbot Applications From Six Key I...

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
7 Chatbot Features That Make Your Bot a Success

7 Chatbot Features That Make Your Bot a Success

When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
How AI Can Enable Support Teams in the New Normal

How AI Can Enable Support Teams in the New Normal

Covid19 has changed the world we live in. We shop and work differently. Companies have changed their...
5 Effective Ways to Improve Agent Productivity with AI

5 Effective Ways to Improve Agent Productivity wit...

Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel ...
4 Ways AI Simplifies Remote Training and Onboarding

4 Ways AI Simplifies Remote Training and Onboardin...

How a support agent is introduced to a new role and how they’re coached until they can get up ...
7 Reasons Why Your Business Needs a Chatbot

7 Reasons Why Your Business Needs a Chatbot

In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have...
How Machine Learning is Optimizing Customer Support (Examples Inside!)

How Machine Learning is Optimizing Customer Suppor...

Consider all the different ways humans have come to rely on machines to expand their abilities. From...
Can Bots Convey Empathy in Customer Interactions?

Can Bots Convey Empathy in Customer Interactions?

Humans have always loved the idea of robots having feelings. Hollywood has cashed in on this affinit...
AI for Customer Care: Addressing the 3 Key Industry Challenges

AI for Customer Care: Addressing the 3 Key Industr...

Gone are the days when artificial intelligence (AI) was a mere buzzword. Today, AI is transforming o...
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