Business Continuity

The #1 Guide To Customer Experience Conferences in 2022

The #1 Guide To Customer Experience Conferences in...

With customer experience becoming more important than ever, interactive customer experience conferen...
Top 10 Virtual Conferences for CX Professionals in 2022

Top 10 Virtual Conferences for CX Professionals in...

CX conferences  like trade shows, online events, webinars, podcasts and in-person events present an...
People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19  [An Infographic]

People, Business and the Pandemic – Measurin...

We’ve been hearing a lot about the ‘new normal’ in the face of the current pandemic, and how b...
How AI Can Enable Support Teams in the New Normal

How AI Can Enable Support Teams in the New Normal

Covid19 has changed the world we live in. We shop and work differently. Companies have changed their...
11 Experts Share Their Tips on How to Adapt to Working From Home

11 Experts Share Their Tips on How to Adapt to Wor...

If you are working from home for the first time, you may have needed some time to figure out what wo...
Telecommuting: Definition, Benefits & Practical Tips

Telecommuting: Definition, Benefits & Practic...

What is telecommuting? Telecommuting or remote working is a setup for work, where employees don̵...
Rethink CX: Contact Center Solutions for Tumultuous Times

Rethink CX: Contact Center Solutions for Tumultuou...

Freshworks, in collaboration with Micah Solomon, customer experience expert and bestselling author, ...
30 Remote Work Software That You Wish You Knew about Sooner

30 Remote Work Software That You Wish You Knew abo...

Brands such as Google and Facebook have recently announced that they plan on working remotely for th...
8 Things You Need to Know About the Paycheck Protection Program

8 Things You Need to Know About the Paycheck Prote...

The Paycheck Protection Program (PPP) was introduced by the US Small Business Administration as a pa...
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