Business Continuity

How to Motivate Your Remote Teams

How to Motivate Your Remote Teams

Have you ever wondered what keeps you motivated at work? Is it a word of appreciation from a colleag...
How Freshworks prepared for a complete transition to remote support

How Freshworks prepared for a complete transition ...

Even with the world in a state of flux, businesses have to continue serving customers, and support t...
How Strengthening Self-Service Helps Companies Prepare for the Future

How Strengthening Self-Service Helps Companies Pre...

As organizations continue to settle into working remotely due to the ongoing crisis, customer servic...
Why Moving to the Cloud Gives you an Advantage in a Time of Crisis

Why Moving to the Cloud Gives you an Advantage in ...

Business continuity is a challenge we are all currently facing, as most of us are unable to step int...
How to Build an Effective Crisis Communication Plan

How to Build an Effective Crisis Communication Pla...

Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pa...
How to Set Up Your Customer Support Software for Remote Working

How to Set Up Your Customer Support Software for R...

“Adopt and change before any major trends or changes. – Jack Ma” Against the backd...
Work From Home Best Practices

Work From Home Best Practices

Not all of us are used to working from home. Most of us are used to the hustle and bustle at the off...