Varnika Om on April 6, 2022. 7 min read The #1 Guide To Customer Experience Conferences in... With customer experience becoming more important than ever, interactive customer experience conferen...
Varnika Om on January 18, 2022. 3 min read Top 10 Virtual Conferences for CX Professionals in... CX conferences like trade shows, online events, webinars, podcasts and in-person events present an...
Dhawal Kumar on July 29, 2020. 1 min read People, Business and the Pandemic – Measurin... We’ve been hearing a lot about the ‘new normal’ in the face of the current pandemic, and how b...
Krishna Charan on May 22, 2020. 8 min read Telecommuting: Definition, Benefits & Practic... What is telecommuting? Telecommuting or remote working is a setup for work, where employees don̵...
Rohit Viswanathan on April 22, 2020. 8 min read How the E-Commerce and Logistics Industry can Adap... During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes ...
Akshaya Srikanth on April 21, 2020. 10 min read How to Set Up Your IT Team to Enable Remote Work In the wake of remote work becoming the new normal, businesses today have newfound gratitude for the...
Rohit Viswanathan on April 2, 2020. 4 min read How Freshworks prepared for a complete transition ... Even with the world in a state of flux, businesses have to continue serving customers, and support t...
Akshaya Srikanth on March 27, 2020. 4 min read How to Build an Effective Crisis Communication Pla... Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pa...
Akshaya Srikanth on March 26, 2020. 5 min read How to Set Up Your Customer Support Software for R... “Adopt and change before any major trends or changes. – Jack Ma” Against the backd...