Business Continuity

People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19  [An Infographic]

People, Business and the Pandemic – Measurin...

We’ve been hearing a lot about the ‘new normal’ in the face of the current pandemic, and how b...
How AI Can Enable Support Teams in the New Normal

How AI Can Enable Support Teams in the New Normal

Covid19 has changed the world we live in. We shop and work differently. Companies have changed their...
11 Experts Share Their Tips on How to Adapt to Working From Home

11 Experts Share Their Tips on How to Adapt to Wor...

If you are working from home for the first time, you may have needed some time to figure out what wo...
The #1 Guide to Telecommuting your Customer Support Efficiently

The #1 Guide to Telecommuting your Customer Suppor...

Telecommuting or remote working is no longer only a strategy to scale up your customer service or gl...
Rethink CX: Contact Center Solutions for Tumultuous Times

Rethink CX: Contact Center Solutions for Tumultuou...

Freshworks, in collaboration with Micah Solomon, customer experience expert and bestselling author, ...
30 Remote Work Software That You Wish You Knew about Sooner

30 Remote Work Software That You Wish You Knew abo...

Brands such as Google and Facebook have recently announced that they plan on working remotely for th...
8 Things You Need to Know About the Paycheck Protection Program

8 Things You Need to Know About the Paycheck Prote...

The Paycheck Protection Program (PPP) was introduced by the US Small Business Administration as a pa...
How the E-Commerce and Logistics Industry can Adapt to Serve Customers in these Challenging Times

How the E-Commerce and Logistics Industry can Adap...

During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes ...
5 Business Survival tips for SMEs During the Current Crisis

5 Business Survival tips for SMEs During the Curre...

With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and re...
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