Krishna Charan about 4 days ago. 8 min read The #1 Guide to Telecommuting your Customer Suppor... Telecommuting or remote working is no longer only a strategy to scale up your customer service or gl...
Sanjana Balaraman about 5 days ago. 4 min read Rethink CX: Contact Center Solutions for Tumultuou... Freshworks, in collaboration with Micah Solomon, customer experience expert and bestselling author, ...
Akshaya Srikanth about 7 days ago. 11 min read 30 Remote Work Software That You Wish You Knew abo... Brands such as Google and Facebook have recently announced that they plan on working remotely for th...
Dhawal Kumar about 1 week ago. 5 min read 8 things you need to know about the Paycheck prote... The Paycheck Protection Program (PPP) was introduced by the US Small Business Administration as a pa...
Rohit Viswanathan about 1 month ago. 8 min read How the E-Commerce and Logistics Industry can Adap... During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes ...
Rohit Viswanathan about 1 month ago. 5 min read 5 Business Survival tips for SMEs During the Curre... With the ongoing COVID-19 crisis, work-life has slowed to a crawl in most parts of the world, and re...
Akshaya Srikanth about 1 month ago. 9 min read How to Set Up Your IT Team to Enable Remote Work In the wake of remote work becoming the new normal, businesses today have newfound gratitude for the...
Krishna Charan about 1 month ago. 8 min read The Most Promising CX Virtual Conferences to Atten... In the user experience industry, a lot of in-person customer service and customer experience confere...
Akshaya Srikanth about 2 months ago. 8 min read Expert tips for managers on managing remote teams ... Managing a team remotely comes with its own set of pros and cons. If you’re managing a remote team...
