Alex on April 9, 2021. 9 min read Customer Service Automation: Benefits and How to G... We live in an increasingly connected age where you can get real-time updates on practically any topi...
Nina Godlewski on April 5, 2021. 5 min read Why your customers want two-way personalized conve... Customers find it most memorable when they’re treated as unique individuals. This is especially tr...
Sarah Chambers on March 30, 2021. 7 min read The complete guide to customer relations Cultivating long-term, meaningful customer relations is an important part of any business. It goes b...
Alex on March 26, 2021. 8 min read Why Is Customer Service Important: 4 Benefits You ... When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success wa...
Akshaya Srikanth on March 25, 2021. 10 min read What Is Average Handle Time? Tried & Tested T... When it comes to customer service metrics that measure team efficiency, no metric does a better job ...
Krishna Charan on March 24, 2021. 7 min read How to Get Retail Customer Experience Right in a D... The importance of the retail customer experience has increased multifold over the pandemic, even at ...
Sarah Chambers on March 23, 2021. 7 min read The Complete Guide to Defining Customer Service Go... Whether your marketing goals are lofty and far-reaching or finite and quick to achieve, the most imp...
Alex on March 22, 2021. 9 min read 8 Simple Strategies To Get More Happy Customers The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17...
Akshaya Srikanth on March 17, 2021. 7 min read Best Email Management Software for Customer Servic... In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot...
