Customer Support

How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration

How your support team can handle escalations &...

Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
How to Build a Dynamic Customer-Focused Culture in Your Company in 9 Steps

How to Build a Dynamic Customer-Focused Culture in...

“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that...
The Complete Guide to 24/7 Support

The Complete Guide to 24/7 Support

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, w...
Customer Retention Gets Tough. Here’s How to Deal With It

Customer Retention Gets Tough. Here’s How to Dea...

If you want your business to succeed, it’s not enough to just bring in new customers over and over...
Why E-commerce Chatbots are a Must-have for Businesses Today

Why E-commerce Chatbots are a Must-have for Busine...

Providing excellent customer service is a necessity for any e-commerce store. No matter how good you...
5 Ways You Can Show the Value and ROI of CX

5 Ways You Can Show the Value and ROI of CX

Do you believe your company understands the value of its customer experience (CX) programs? If not, ...
Getting Actionable Insights from Customer Support Conversations

Getting Actionable Insights from Customer Support ...

We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they ...
The Importance of Human Translation in Multilingual Customer Support

The Importance of Human Translation in Multilingua...

As a business grows, so does the focus on building and maintaining strong customer relationships. Bu...
3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic

3 Tips to Help Your Support Team Thrive Through th...

Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. Af...
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