Customer Support

Customer Service Trends in 2022

Customer Service Trends in 2022

With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rat...
How to Create the Ideal Shift Schedule (Free Template Included)

How to Create the Ideal Shift Schedule (Free Templ...

A well-thought-out shift schedule can be your competitive advantage, especially in industries that n...
How to Win Back Frustrated and Unhappy Customers

How to Win Back Frustrated and Unhappy Customers

No matter how great your products or services are, some customers are bound to run into problems. Th...
7 Customer Journey Map Examples Across Industries

7 Customer Journey Map Examples Across Industries

If you’re an avid Agatha Christie fan, you’ll notice the rough sketches and maps that the author...
The Importance of a Customer-Focused Culture

The Importance of a Customer-Focused Culture

What is a customer-focused culture? It’s essential to think from your customer’s perspec...
Customer Support vs Customer Success: The Verdict is Out

Customer Support vs Customer Success: The Verdict ...

Customer support vs customer success – two terms that have been seen as the same function in s...
3 Customer Service Career Paths You Should Know About

3 Customer Service Career Paths You Should Know Ab...

Customer service has grown to become a critical function across industries including airlines, softw...
What is Customer Lifecycle Management?

What is Customer Lifecycle Management?

When you have access to customer data for every stage in the buyer journey, you are able to manage y...
What is Service Recovery? All Your Questions Answered.

What is Service Recovery? All Your Questions Answe...

Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite ha...
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