Abid Khan about 1 week ago. 6 min read The Guide to Escalation Management in Customer Ser... The goal of every customer service team is to ensure that a customer’s issues or grievances are be...
Rohit Viswanathan about 4 weeks ago. 9 min read Customer Service in Retail – A Differentiator The lifeblood of retail businesses has always been sales. But it is customer service that turns thos...
Krishna Charan about 1 month ago. 11 min read How To Build A Customer Service Strategy And Drive... A good customer service strategy can be extremely rewarding in the age of social media. People love ...
Rohit Viswanathan about 1 month ago. 10 min read The Ultimate Guide To Service Recovery In certain situations, the time period right after a customer has a bad experience is your best oppo...
Akshaya Srikanth about 1 month ago. 5 min read Contact Center vs Call Center: What is the Differe... Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
Michelle about 1 month ago. 5 min read How to Leverage Social Customer Care to Drive Sale... Social media is overflowing with more content than anyone can ever consume, and if you want people t...
Abid Khan about 2 months ago. 4 min read Measuring The Right Customer Service KPIs Customer service is hard. Measuring the value of good customer service is even harder. Only if you h...
Michael about 2 months ago. 6 min read Importance of Making Your Knowledge Base Multiling... Expanding your business beyond the English-speaking market opens up a variety of opportunities for g...
Nadya Yatsenka about 2 months ago. 4 min read Omnichannel Customer Support in Messaging Apps: Wh... In order to deliver positive customer interactions, customer service practices have had to evolve to...
