Customer Support

Four Factors that Will Make or Break Support

Four Factors that Will Make or Break Support

Customers are growing increasingly savvy and as they do, their needs are changing. What you provide ...
Where Do Bots Fit into Your Omnichannel Strategy?

Where Do Bots Fit into Your Omnichannel Strategy?

Two of the biggest customer support technology trends for 2019 are bots and omnichannel support. Bot...
3 Ways to Measure Quality in Support Emails

3 Ways to Measure Quality in Support Emails

In the past, support was just answering phone calls coming into a call bank. The customer didn’t e...
CSAT is Not Enough – Why You Should Start Doing Conversation Reviews

CSAT is Not Enough – Why You Should Start Do...

Is the quality of customer service at your company good enough? How do you know? With CSAT amassing ...
How to Deliver Omnichannel Support

How to Deliver Omnichannel Support

Your new gadget didn’t arrive this morning from that big online retailer as promised, and you need...
Moving from Omnichannel to Channel-less Support

Moving from Omnichannel to Channel-less Support

Customers shouldn’t need to know how your customer support channels work to get help. They don’t...
The Importance of Social Listening for Customer Support and Brand Loyalty

The Importance of Social Listening for Customer Su...

Social media is growing in popularity as a support channel. Customers love it because it allows them...
13 Brands That are Nailing Social Customer Care and What to Learn From Them

13 Brands That are Nailing Social Customer Care an...

Nailing social customer care is a must-do. Social media is no longer simply about driving traffic an...
The Importance of Building a Strong Customer Community

The Importance of Building a Strong Customer Commu...

What if there was one customer support channel that helped cut down the number of support tickets an...
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