Michael about 5 days ago. 6 min read Importance of Making Your Knowledge Base Multiling... Expanding your business beyond the English-speaking market opens up a variety of opportunities for g...
Nadya Yatsenka about 1 week ago. 4 min read Omnichannel Customer Support in Messaging Apps: Wh... In order to deliver positive customer interactions, customer service practices have had to evolve to...
Michael about 3 weeks ago. 9 min read Four Simple Steps To Get Proactive With Social Sup... In 2019, customer support is no longer about simply monitoring and responding to messages from your ...
Diwakar Chaturvedi about 3 weeks ago. 5 min read How Does Voicemail Impact Customer Experience? Customers today are more demanding than ever. They are more inclined to share their dissatisfaction ...
Pierce Buckley about 3 weeks ago. 4 min read How Calls + Ticketing = Personalized Customer Serv... There’s no doubt about it — the expectation and demand for personalized customer service is grow...
Michelle about 4 weeks ago. 5 min read Four Ways Chatbots Save Time for Your Support Team If you’re a business that wants to up your customer experience strategy through AI, chatbots a...
Michelle about 1 month ago. 5 min read Why Is It Important for Your Customer Support Agen... It’s well known that if someone is an excellent fit for a support role, they are empathetic and ki...
Krishna Charan about 2 months ago. 11 min read The Top 12 Customer Experience Experts You Need To... In any profession, success comes to those who are constantly evolving, staying updated on current tr...
Michelle about 2 months ago. 7 min read Beyond Customer Support: How to Drive Agent Wellne... Customer support isn’t easy, and the better you are at delivering it, the standards expected from ...
