Nina Godlewski about 1 week ago. 5 min read A Customer Support Photo is Worth a Thousand Words This is part two of a three-part content series between Freshworks and Textline. You can read part o...
Alex about 2 weeks ago. 13 min read Customer Service in 2021: Everything You Need To K... Customer service might sound easy, but it isn’t. All it takes is one badly-thought-out reply f...
Alex about 3 weeks ago. 12 min read An In-depth Guide to Building a Great Knowledge Ba... Are you buried in such an overwhelming amount of support tickets that your team is having a hard tim...
Akshaya Srikanth about 3 weeks ago. 9 min read 8 Data-Backed Customer Service Trends for 2021 Each year, decision-makers scour reports on updated customer service trends to learn about how indus...
Krishna Charan about 1 month ago. 7 min read 4 Types of Chatbots and their Role in Customer Exp... If businesses were previously skeptical about the potential of chatbots in customer service, there i...
Valentin Huang about 1 month ago. 5 min read How to Leverage Customer Feedback to Build the Bes... “Customer needs serve as the ‘north star’ for most product leaders”, especially those who ar...
Akshaya Srikanth about 1 month ago. 7 min read 23 Critical Customer Service Scripts For Your Team... When it comes to customer service scripts, practitioners are as divided as people are about pineappl...
Rohit Viswanathan about 1 month ago. 7 min read The Ultimate 5-step Customer Service Management Gu... What is customer service management? At a conference in 1997, Steve Jobs famously said this in respo...
Ashutosh Cheulkar about 2 months ago. 7 min read 10 Commandments to Become a Customer Support Rocks... Gone are the days when customer support was just about resolving your customer’s issue. It has...
