Customer Support

The #1 Guide to Telecommuting your Customer Support Efficiently

The #1 Guide to Telecommuting your Customer Suppor...

Telecommuting or remote working is no longer only a strategy to scale up your customer service or gl...
The Beginner’s Guide to Customer Service Responsibilities

The Beginner’s Guide to Customer Service Respons...

Customer service is not as easy as you think it to be. Since customer service represents the face of...
Understanding the Power of Team Collaboration in Customer Service

Understanding the Power of Team Collaboration in C...

Many factors are involved in creating an effective customer service strategy. The agents you hire, t...
How AI is Transforming the Way Customer Service Teams Work in the 2020s

How AI is Transforming the Way Customer Service Te...

AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywoo...
Now your field team can be productive anywhere and anytime with Freshdesk’s offline mode

Now your field team can be productive anywhere and...

Field service providers routinely receive calls for help from remote places. At Freshdesk, we see ou...
Integrating Feedback: Putting the “Action” in “Satisfaction”

Integrating Feedback: Putting the “Action” in ...

As it stands right now, about 60-70% of your business growth will come from people that are already ...
Five Strategies You Need to know when Launching Conversational AI for CX

Five Strategies You Need to know when Launching Co...

Customer service is arguably more important than ever before. Support has emerged as a critical diff...
The challenges of implementing a field service solution

The challenges of implementing a field service sol...

Whenever an organization decides to implement a field service solution, its immediate focus will be ...
How Working From Home will Impact your Customer Service Operations

How Working From Home will Impact your Customer Se...

Many of us are now working from home for the first time. In light of the global pandemic, companies ...
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