Customer Support

Michael about 11 hours ago . 6 min read

4 Examples Of Good Customer Service In Schools And...

Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-...

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Parth Mavani about 1 day ago . 5 min read

It’s Time to Kill the Traditional Inbox and ...

You’ve put your heart and soul into building your company, which is now growing at a tremendous...

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Tom Paton about 2 days ago . 6 min read

6 Tips to Train Enthusiastic, Empathic Support Rep...

In customer support, it’s one thing to resolve tickets efficiently and quite another thing to...

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Michael about 3 days ago . 5 min read

What Your Marketing Team Can Learn from Your Custo...

Even in relatively small companies, each department works in its own little bubble. If each of...

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Akshaya Srikanth about 4 days ago . 6 min read

Common Pain Points Support Agents Face and How to ...

Though contact centers sport a cheerful vibe, agent turnover is reported to be the number one...

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Michael about 5 days ago . 7 min read

20 Tools Your Remote Customer Support Team Needs

As support technology becomes more advanced and companies become more comfortable with the idea of...

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Abid Khan about 6 days ago . 4 min read

Why Your Business Needs a Customer Portal Software

Customer support isn’t what it once used to be. Today, customers would rather troubleshoot their...

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Michael about 6 days ago . 6 min read

Why You Need a Collaborative Customer Support Soft...

No matter how skilled and experienced your customer support team, none of your agents can resolve...

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Neetha Edwin about 1 week ago . 1 min read

How the rise of Chatbots impacts Customer Experien...

Support contact centers must rein in costs without negatively impacting customer experience. But...

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Neetha Edwin about 1 week ago . 1 min read

Revenue impact of good Customer Experiences [Infog...

As many customer experience (CX) pros find it hard to show the business impact of improving CX....

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Michael about 1 week ago . 7 min read

Using Self-Service Portals: 20 Tips

When today’s consumers run into issues or have questions, they expect solutions fast. Though...

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Sabine Harnau about 1 week ago . 7 min read

9 Facts to Know When You Provide Support for a Mul...

Do you buy your own products and services? Even if you do: you’re probably not your (typical)...

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Michael about 2 weeks ago . 7 min read

5 Ways to Handle High Ticket Volume in Customer Se...

Good customer support is all about being able to deal with requests quickly. On social media, for...

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