Michelle about 6 days ago. 5 min read Four Factors that Will Make or Break Support Customers are growing increasingly savvy and as they do, their needs are changing. What you provide ...
Michelle about 2 weeks ago. 5 min read Where Do Bots Fit into Your Omnichannel Strategy? Two of the biggest customer support technology trends for 2019 are bots and omnichannel support. Bot...
Michaela Galfiova about 2 weeks ago. 5 min read 3 Ways to Measure Quality in Support Emails In the past, support was just answering phone calls coming into a call bank. The customer didn’t e...
Martin Kõiva about 2 weeks ago. 5 min read CSAT is Not Enough – Why You Should Start Do... Is the quality of customer service at your company good enough? How do you know? With CSAT amassing ...
Michelle about 2 weeks ago. 5 min read How to Deliver Omnichannel Support Your new gadget didn’t arrive this morning from that big online retailer as promised, and you need...
Michelle about 2 weeks ago. 5 min read Moving from Omnichannel to Channel-less Support Customers shouldn’t need to know how your customer support channels work to get help. They don’t...
Michelle about 3 weeks ago. 5 min read The Importance of Social Listening for Customer Su... Social media is growing in popularity as a support channel. Customers love it because it allows them...
Michelle about 3 weeks ago. 7 min read 13 Brands That are Nailing Social Customer Care an... Nailing social customer care is a must-do. Social media is no longer simply about driving traffic an...
Michelle about 3 weeks ago. 4 min read The Importance of Building a Strong Customer Commu... What if there was one customer support channel that helped cut down the number of support tickets an...
