Customer Support

Importance of Making Your Knowledge Base Multilingual

Importance of Making Your Knowledge Base Multiling...

Expanding your business beyond the English-speaking market opens up a variety of opportunities for g...
Omnichannel Customer Support in Messaging Apps: What the Smart Brands are Doing

Omnichannel Customer Support in Messaging Apps: Wh...

In order to deliver positive customer interactions, customer service practices have had to evolve to...
Four Simple Steps To Get Proactive With Social Support

Four Simple Steps To Get Proactive With Social Sup...

In 2019, customer support is no longer about simply monitoring and responding to messages from your ...
How Does Voicemail Impact Customer Experience?

How Does Voicemail Impact Customer Experience?

Customers today are more demanding than ever. They are more inclined to share their dissatisfaction ...
How Calls + Ticketing = Personalized Customer Service

How Calls + Ticketing = Personalized Customer Serv...

There’s no doubt about it — the expectation and demand for personalized customer service is grow...
Four Ways Chatbots Save Time for Your Support Team

Four Ways Chatbots Save Time for Your Support Team

If you’re a business that wants to up your customer experience strategy through AI, chatbots a...
Why Is It Important for Your Customer Support Agents to be Happy

Why Is It Important for Your Customer Support Agen...

It’s well known that if someone is an excellent fit for a support role, they are empathetic and ki...
The Top 12 Customer Experience Experts You Need To Follow

The Top 12 Customer Experience Experts You Need To...

In any profession, success comes to those who are constantly evolving, staying updated on current tr...
Beyond Customer Support: How to Drive Agent Wellness

Beyond Customer Support: How to Drive Agent Wellne...

Customer support isn’t easy, and the better you are at delivering it, the standards expected from ...
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