Customer Support

A Guide to Video Technology for Support Teams

A Guide to Video Technology for Support Teams

In our previous blog on video support, we discussed how video technology is changing the customer su...
Four Ways Video is Changing the Customer Support Landscape

Four Ways Video is Changing the Customer Support L...

Ask most people to describe a customer service interaction, and they’ll likely give examples of te...
The Definitive Guide to Customer Service Standards in 2020

The Definitive Guide to Customer Service Standards...

Customer service is what truly makes or breaks your business. Every interaction your support team ha...
5 Ways A Helpdesk Benefits Your Customer Service Team

5 Ways A Helpdesk Benefits Your Customer Service T...

Every business has to serve its customers – that is the basis on which a successful business r...
How Your Autoresponder Emails Can Make or Break Your Support Efforts

How Your Autoresponder Emails Can Make or Break Yo...

We’ve all been there – a recent purchase arrived late, you got something completely differen...
The Importance of Service Excellence and How to Achieve it

The Importance of Service Excellence and How to Ac...

It’s no secret that how well you serve customers will define your company’s long term success. I...
An MVP Hiding in Plain Sight: How Much is Customer Support Really Worth?

An MVP Hiding in Plain Sight: How Much is Customer...

If you’ve spent more than a week in the business world, you’ve no doubt heard the term ROI, or r...
9 Customer Service Examples To Upgrade Your Support

9 Customer Service Examples To Upgrade Your Suppor...

When you think of companies that offer great customer service, the best examples are not one-off mom...
5 Best Practices to Follow when Outsourcing Customer Service

5 Best Practices to Follow when Outsourcing Custom...

Outsourcing customer service can help you save money, scale your team fast, and provide round-the-cl...
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