Krishna Charan about 3 days ago. 8 min read The #1 Guide to Telecommuting your Customer Suppor... Telecommuting or remote working is no longer only a strategy to scale up your customer service or gl...
Aysha Shereen about 2 weeks ago. 7 min read The Beginner’s Guide to Customer Service Respons... Customer service is not as easy as you think it to be. Since customer service represents the face of...
Abid Khan about 2 weeks ago. 6 min read Understanding the Power of Team Collaboration in C... Many factors are involved in creating an effective customer service strategy. The agents you hire, t...
Sam O'Brien about 3 weeks ago. 7 min read How AI is Transforming the Way Customer Service Te... AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywoo...
Girish Shenoy about 4 weeks ago. 2 min read Now your field team can be productive anywhere and... Field service providers routinely receive calls for help from remote places. At Freshdesk, we see ou...
Lenka Brozmanova about 4 weeks ago. 5 min read Integrating Feedback: Putting the “Action” in ... As it stands right now, about 60-70% of your business growth will come from people that are already ...
Puneet Mehta about 1 month ago. 4 min read Five Strategies You Need to know when Launching Co... Customer service is arguably more important than ever before. Support has emerged as a critical diff...
Sharan Satyanarayan about 1 month ago. 3 min read The challenges of implementing a field service sol... Whenever an organization decides to implement a field service solution, its immediate focus will be ...
Hannah Steiman about 1 month ago. 7 min read How Working From Home will Impact your Customer Se... Many of us are now working from home for the first time. In light of the global pandemic, companies ...
