Customer Support

Your Guide to Customer Service in Retail

Your Guide to Customer Service in Retail

Retail businesses have been known to thrive on great products, in-store experiences, bold marketing ...
How To Use B2B CRM To Improve B2B Relationships

How To Use B2B CRM To Improve B2B Relationships

According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on custome...
Top 11 Help Desk Best Practices

Top 11 Help Desk Best Practices

A help desk software is designed to streamline customer conversations from across channels into one ...
4 Examples Of Good Customer Service In Schools And What You Can Learn From Each One Of Them

4 Examples Of Good Customer Service In Schools And...

Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-...
5 Tips for Writing Perfect Tech Support Emails

5 Tips for Writing Perfect Tech Support Emails

There’s honestly nothing more alarming and boring than an automated email from a business. Whe...
The Top 15 Customer Experience Experts You Need To Follow in 2022

The Top 15 Customer Experience Experts You Need To...

In any profession, success comes to those who are constantly evolving, staying updated on current tr...
What is Average Handle Time (AHT) + An Easy Way To Calculate It

What is Average Handle Time (AHT) + An Easy Way To...

When it comes to customer service metrics and call center KPIs that measure team efficiency, no metr...
7 Skills Every Customer Service Manager Needs

7 Skills Every Customer Service Manager Needs

If you’re looking for an upward career movement in customer service, you need to be prepared to de...
10 Easy Empathy Exercises For Building a More Empathetic Customer Service Team

10 Easy Empathy Exercises For Building a More Empa...

Customers want to feel understood and heard, and this requires empathy. People with strong empathic ...
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