Rohit Viswanathan about 2 hours ago. 6 min read Nine reasons your customers want to be able to tex... Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text...
Sheela Sakariya about 2 months ago. 2 min read How your support team can handle escalations &... Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
Aysha Shereen about 3 months ago. 7 min read How to Build a Dynamic Customer-Focused Culture in... “There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that...
Akshaya Srikanth about 3 months ago. 9 min read The Complete Guide to 24/7 Support Scaling your team to provide assistance around the clock might sound like a mammoth task. However, w...
Ezekiel Cohen about 3 months ago. 9 min read Customer Retention Gets Tough. Here’s How to Dea... If you want your business to succeed, it’s not enough to just bring in new customers over and over...
Akshaya Srikanth about 3 months ago. 7 min read Why Ecommerce Chatbots are a Must-have for Busines... Providing excellent customer service is a necessity for any ecommerce store. No matter how good your...
Camille Rasmussen about 3 months ago. 3 min read 5 Ways You Can Show the Value and ROI of CX Do you believe your company understands the value of its customer experience (CX) programs? If not, ...
Ryan about 3 months ago. 5 min read Getting Actionable Insights from Customer Support ... We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they ...
Ruju Patel about 3 months ago. 4 min read The Importance of Human Translation in Multilingua... As a business grows, so does the focus on building and maintaining strong customer relationships. Bu...
