Varnika Om on July 26, 2022. 7 min read Customer Service Trends in 2022 With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rat...
Akshaya Srikanth on July 22, 2022. 10 min read How to Create the Ideal Shift Schedule (Free Templ... A well-thought-out shift schedule can be your competitive advantage, especially in industries that n...
Akshaya Srikanth on July 12, 2022. 8 min read How to Win Back Frustrated and Unhappy Customers No matter how great your products or services are, some customers are bound to run into problems. Th...
Ida Jessie Sagina on July 7, 2022. 7 min read 7 Customer Journey Map Examples Across Industries If you’re an avid Agatha Christie fan, you’ll notice the rough sketches and maps that the author...
Akshaya Seshadri on June 24, 2022. 9 min read The Importance of a Customer-Focused Culture What is a customer-focused culture? It’s essential to think from your customer’s perspec...
Varnika Om on June 24, 2022. 4 min read Customer Support vs Customer Success: The Verdict ... Customer support vs customer success – two terms that have been seen as the same function in s...
Akshaya Srikanth on June 23, 2022. 10 min read 3 Customer Service Career Paths You Should Know Ab... Customer service has grown to become a critical function across industries including airlines, softw...
Varnika Om on June 17, 2022. 9 min read What is Customer Lifecycle Management? When you have access to customer data for every stage in the buyer journey, you are able to manage y...
Varnika Om on June 16, 2022. 10 min read What is Service Recovery? All Your Questions Answe... Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite ha...
