Customer Support

20 Effective Empathy Statements for Chat Support

20 Effective Empathy Statements for Chat Support

We can all agree that offering customer service on chat can significantly shorten wait times and all...
17 Customer Service Apps for Businesses of all sizes

17 Customer Service Apps for Businesses of all siz...

Customer service apps play a crucial part in guiding your support agents to offer great customer ser...
Importance of Great Customer Service in Healthcare and How to Provide it

Importance of Great Customer Service in Healthcare...

Healthcare is a customer service industry. Kind gestures and positive everyday interactions between ...
10 Ways to Level Up Your Customer Service Analytics

10 Ways to Level Up Your Customer Service Analytic...

Advanced customer experience analytics allows you to gather valuable insights around customer behavi...
Customer Service IS Important for Small Businesses (+ 8 Tips)

Customer Service IS Important for Small Businesses...

Small businesses always have a ton of things going at all times – taking care of their teams and c...
The Customer Is Always Right: The Verdict

The Customer Is Always Right: The Verdict

You’ve probably heard someone say that the customer is always right, especially if you’ve had ex...
Twitter Customer Service Done Right: Lessons from 15 Brands

Twitter Customer Service Done Right: Lessons from ...

Social media is now a valuable part of many brands’ customer service strategies. While you can use...
How to Identify and Overcome Customer Pain Points

How to Identify and Overcome Customer Pain Points

Every product or service has been designed with the intention of fulfilling a particular need. Yet, ...
Net Promoter Score: Your Personal Guide to Customer Satisfaction

Net Promoter Score: Your Personal Guide to Custome...

There are many ways to measure customer satisfaction but the most effective way of doing so is by me...
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