Akshaya Srikanth on January 19, 2022. 7 min read 20 Effective Empathy Statements for Chat Support We can all agree that offering customer service on chat can significantly shorten wait times and all...
Akshaya Srikanth on December 20, 2021. 13 min read 17 Customer Service Apps for Businesses of all siz... Customer service apps play a crucial part in guiding your support agents to offer great customer ser...
Michael on December 17, 2021. 11 min read Importance of Great Customer Service in Healthcare... Healthcare is a customer service industry. Kind gestures and positive everyday interactions between ...
Michael on December 14, 2021. 6 min read 10 Ways to Level Up Your Customer Service Analytic... Advanced customer experience analytics allows you to gather valuable insights around customer behavi...
Akshaya Srikanth on December 8, 2021. 10 min read Customer Service IS Important for Small Businesses... Small businesses always have a ton of things going at all times – taking care of their teams and c...
Varnika Om on December 7, 2021. 6 min read The Customer Is Always Right: The Verdict You’ve probably heard someone say that the customer is always right, especially if you’ve had ex...
Varnika Om on December 3, 2021. 9 min read Twitter Customer Service Done Right: Lessons from ... Social media is now a valuable part of many brands’ customer service strategies. While you can use...
Varnika Om on November 22, 2021. 9 min read How to Identify and Overcome Customer Pain Points Every product or service has been designed with the intention of fulfilling a particular need. Yet, ...
Varnika Om on November 10, 2021. 7 min read Net Promoter Score: Your Personal Guide to Custome... There are many ways to measure customer satisfaction but the most effective way of doing so is by me...
