Customer Support

The Guide to Escalation Management in Customer Service

The Guide to Escalation Management in Customer Ser...

The goal of every customer service team is to ensure that a customer’s issues or grievances are be...
Customer Service in Retail – A Differentiator

Customer Service in Retail – A Differentiator

The lifeblood of retail businesses has always been sales. But it is customer service that turns thos...
How To Build A Customer Service Strategy And Drive Repeat Business

How To Build A Customer Service Strategy And Drive...

A good customer service strategy can be extremely rewarding in the age of social media. People love ...
The Ultimate Guide To Service Recovery

The Ultimate Guide To Service Recovery

In certain situations, the time period right after a customer has a bad experience is your best oppo...
Contact Center vs Call Center: What is the Difference?

Contact Center vs Call Center: What is the Differe...

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
How to Leverage Social Customer Care to Drive Sales and Revenue

How to Leverage Social Customer Care to Drive Sale...

Social media is overflowing with more content than anyone can ever consume, and if you want people t...
Measuring The Right Customer Service KPIs

Measuring The Right Customer Service KPIs

Customer service is hard. Measuring the value of good customer service is even harder. Only if you h...
Importance of Making Your Knowledge Base Multilingual

Importance of Making Your Knowledge Base Multiling...

Expanding your business beyond the English-speaking market opens up a variety of opportunities for g...
Omnichannel Customer Support in Messaging Apps: What the Smart Brands are Doing

Omnichannel Customer Support in Messaging Apps: Wh...

In order to deliver positive customer interactions, customer service practices have had to evolve to...
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