Varnika Om on December 3, 2021. 9 min read Twitter Customer Service Done Right: Lessons from ... Social media is now a valuable part of many brands’ customer service strategies. While you can use...
Varnika Om on November 22, 2021. 9 min read How to Identify and Overcome Customer Pain Points Every product or service has been designed with the intention of fulfilling a particular need. Yet, ...
Varnika Om on November 10, 2021. 7 min read Net Promoter Score: Your Personal Guide to Custome... There are many ways to measure customer satisfaction but the most effective way of doing so is by me...
Ida Jessie Sagina on November 9, 2021. 9 min read How To Get Better at Omnichannel Customer Engageme... Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
Monica Maria on October 28, 2021. 11 min read Customer Service During the Holiday Rush — A Com... The holiday season isn’t just about overeating those cookies, binge-watching movies, shopping for ...
Akshaya Srikanth on October 22, 2021. 15 min read 11 Crucial Customer Service KPIs You Need to Track... Customer service is hard. Measuring the value of good customer service is even harder. However, only...
Varnika Om on October 20, 2021. 12 min read Omnichannel Retail: Your Ultimate Guide To Retail ... According to the latest McKinsey report, the pandemic has redefined online shopping for the customer...
Varnika Om on October 13, 2021. 8 min read Digital Customer Experience: 2022 and beyond A great digital customer experience ensures that your customers feel valued and understood, irrespec...
Sarah Chambers on October 8, 2021. 5 min read 6 Habits Of Customer Service Oriented Companies Positioning a business around customer service doesn’t happen overnight. It requires the right peo...
