Customer Support

What Is An Omnichannel Contact Center & Why It Is a Focal Point for CX

What Is An Omnichannel Contact Center & Why I...

An omnichannel contact center is a unified customer interaction center that helps businesses deliver...
5 Key Benefits of Customer Satisfaction (and 3 Companies That Get It Right)

5 Key Benefits of Customer Satisfaction (and 3 Com...

Customer satisfaction is the lifeline of any business. Improving customer service leads to more loya...
15 Best Practices for First Call Resolution [+Infographic]

15 Best Practices for First Call Resolution [+Info...

Delight in customer experience has high standards.  Fast-paced consumers want brands to value their...
The Complete Guide to Improving E-commerce Experience in 2021

The Complete Guide to Improving E-commerce Experie...

The secret to the success of your e-commerce business lies in improving the experience you deliver t...
How to build a Customer Experience Strategy

How to build a Customer Experience Strategy

There are many moving parts in play when trying to explain, let alone execute, an exceptional custom...
Omnichannel customer service vs Multi-channel support

Omnichannel customer service vs Multi-channel supp...

Did you know that over 63% of customer service leaders globally have seen an increase in customer ex...
A Step-by-step Guide for E-commerce Customer Service Strategy

A Step-by-step Guide for E-commerce Customer Servi...

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers....
8 Customer Service Memes That Will Make You Laugh Out Loud

8 Customer Service Memes That Will Make You Laugh ...

When you work in a high-stress role where conversations are difficult, and work is seemingly endless...
Everything You Need To Know About Customer Service Metrics in 2021

Everything You Need To Know About Customer Service...

Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
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