Customer Support

A Customer Support Photo is Worth a Thousand Words

A Customer Support Photo is Worth a Thousand Words

This is part two of a three-part content series between Freshworks and Textline. You can read part o...
Customer Service in 2021: Everything You Need To Know

Customer Service in 2021: Everything You Need To K...

Customer service might sound easy, but it isn’t. All it takes is one badly-thought-out reply f...
An In-depth Guide to Building a Great Knowledge Base

An In-depth Guide to Building a Great Knowledge Ba...

Are you buried in such an overwhelming amount of support tickets that your team is having a hard tim...
8 Data-Backed Customer Service Trends for 2021

8 Data-Backed Customer Service Trends for 2021

Each year, decision-makers scour reports on updated customer service trends to learn about how indus...
4 Types of Chatbots and their Role in Customer Experience

4 Types of Chatbots and their Role in Customer Exp...

If businesses were previously skeptical about the potential of chatbots in customer service, there i...
How to Leverage Customer Feedback to Build the Best Products

How to Leverage Customer Feedback to Build the Bes...

“Customer needs serve as the ‘north star’ for most product leaders”, especially those who ar...
23 Critical Customer Service Scripts For Your Team + 3 Bonus Tips

23 Critical Customer Service Scripts For Your Team...

When it comes to customer service scripts, practitioners are as divided as people are about pineappl...
The Ultimate 5-step Customer Service Management Guide for your Organization

The Ultimate 5-step Customer Service Management Gu...

What is customer service management? At a conference in 1997, Steve Jobs famously said this in respo...
10 Commandments to Become a Customer Support Rockstar in 2021

10 Commandments to Become a Customer Support Rocks...

Gone are the days when customer support was just about resolving your customer’s issue. It has...
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