Sarah Chambers on September 27, 2021. 7 min read What Is An Omnichannel Contact Center & Why I... An omnichannel contact center is a unified customer interaction center that helps businesses deliver...
Sarah Chambers on September 24, 2021. 7 min read 5 Key Benefits of Customer Satisfaction (and 3 Com... Customer satisfaction is the lifeline of any business. Improving customer service leads to more loya...
Ida Jessie Sagina on September 22, 2021. 11 min read 15 Best Practices for First Call Resolution [+Info... Delight in customer experience has high standards. Fast-paced consumers want brands to value their...
Akshaya Srikanth on September 20, 2021. 15 min read The Complete Guide to Improving E-commerce Experie... The secret to the success of your e-commerce business lies in improving the experience you deliver t...
Varnika Om on September 16, 2021. 9 min read How to build a Customer Experience Strategy There are many moving parts in play when trying to explain, let alone execute, an exceptional custom...
Varnika Om on September 15, 2021. 8 min read Omnichannel customer service vs Multi-channel supp... Did you know that over 63% of customer service leaders globally have seen an increase in customer ex...
Ida Jessie Sagina on September 14, 2021. 14 min read A Step-by-step Guide for E-commerce Customer Servi... The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers....
Akshaya Srikanth on September 7, 2021. 3 min read 8 Customer Service Memes That Will Make You Laugh ... When you work in a high-stress role where conversations are difficult, and work is seemingly endless...
Ida Jessie Sagina on August 24, 2021. 13 min read Everything You Need To Know About Customer Service... Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
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