Customer Support

Michael about 2 days ago . 6 min read

15 Examples of Brands That Deliver Proactive Suppo...

Customer support is a make or break service for a business that differs by region. While 24/4 live...

Read More

Michael about 3 days ago . 6 min read

How Proactive Support Increases Customer Satisfact...

Unsatisfied customers are three times more likely1 to share their negative experiences than happy...

Read More

Michael about 4 days ago . 7 min read

7 Out of the Box Ideas to Deliver Great Customer S...

Great customer service is ever-evolving. Sometimes, the classic ideas are all you need, but this...

Read More

Michael about 5 days ago . 6 min read

5 Simple Customer Service Tips for Enterprises

Your customers’ experiences can change at the drop of a hat. The wrong word at the wrong time, or...

Read More

Michael about 6 days ago . 6 min read

6 Simple Customer Service Tips for SMBs

Getting a foothold in an industry is a hard-won honor that separates startups from small businesses....

Read More

Michael about 7 days ago . 6 min read

7 Simple Customer Service Tips for Startups

On any given day, a startup owner might wear a dozen hats, taking on the role of a business analyst,...

Read More

Michael about 1 week ago . 7 min read

What is Proactive Customer Service, and How to Imp...

For many larger businesses, it can often be difficult to keep up with the flood of support tickets...

Read More

Swaathishree Sridhar about 1 week ago . 8 min read

Top Hits of 2018 from the Freshdesk Blog

The year 2018 has been extremely remarkable for us. We revamped our content strategy and started...

Read More

Michael about 1 week ago . 6 min read

4 Ways Customer Journey Maps can Improve Customer ...

Growing a successful business requires a strong understanding of your target audience. Beyond...

Read More