Customer Support

Twitter Customer Service Done Right: Lessons from 15 Brands

Twitter Customer Service Done Right: Lessons from ...

Social media is now a valuable part of many brands’ customer service strategies. While you can use...
How to Identify and Overcome Customer Pain Points

How to Identify and Overcome Customer Pain Points

Every product or service has been designed with the intention of fulfilling a particular need. Yet, ...
Net Promoter Score: Your Personal Guide to Customer Satisfaction

Net Promoter Score: Your Personal Guide to Custome...

There are many ways to measure customer satisfaction but the most effective way of doing so is by me...
How To Get Better at Omnichannel Customer Engagement

How To Get Better at Omnichannel Customer Engageme...

Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
Customer Service During the Holiday Rush — A Complete Guide

Customer Service During the Holiday Rush — A Com...

The holiday season isn’t just about overeating those cookies, binge-watching movies, shopping for ...
11 Crucial Customer Service KPIs You Need to Track in 2022

11 Crucial Customer Service KPIs You Need to Track...

Customer service is hard. Measuring the value of good customer service is even harder. However, only...
Omnichannel Retail: Your Ultimate Guide To Retail in 2022

Omnichannel Retail: Your Ultimate Guide To Retail ...

According to the latest McKinsey report, the pandemic has redefined online shopping for the customer...
Digital Customer Experience: 2022 and beyond

Digital Customer Experience: 2022 and beyond

A great digital customer experience ensures that your customers feel valued and understood, irrespec...
6 Habits Of Customer Service Oriented Companies

6 Habits Of Customer Service Oriented Companies

Positioning a business around customer service doesn’t happen overnight. It requires the right peo...
Load More