Josh Magsam about 6 days ago. 6 min read A Guide to Video Technology for Support Teams In our previous blog on video support, we discussed how video technology is changing the customer su...
Josh Magsam about 1 week ago. 5 min read Four Ways Video is Changing the Customer Support L... Ask most people to describe a customer service interaction, and they’ll likely give examples of te...
Abid Khan about 3 weeks ago. 8 min read The Definitive Guide to Customer Service Standards... Customer service is what truly makes or breaks your business. Every interaction your support team ha...
Michelle about 1 month ago. 7 min read 5 Ways A Helpdesk Benefits Your Customer Service T... Every business has to serve its customers – that is the basis on which a successful business r...
Alexandra Marin about 1 month ago. 5 min read How Your Autoresponder Emails Can Make or Break Yo... We’ve all been there – a recent purchase arrived late, you got something completely differen...
Rohit Viswanathan about 1 month ago. 5 min read The Importance of Service Excellence and How to Ac... It’s no secret that how well you serve customers will define your company’s long term success. I...
Michelle about 1 month ago. 4 min read An MVP Hiding in Plain Sight: How Much is Customer... If you’ve spent more than a week in the business world, you’ve no doubt heard the term ROI, or r...
Krishna Charan about 2 months ago. 9 min read 9 Customer Service Examples To Upgrade Your Suppor... When you think of companies that offer great customer service, the best examples are not one-off mom...
Michelle about 2 months ago. 5 min read 5 Best Practices to Follow when Outsourcing Custom... Outsourcing customer service can help you save money, scale your team fast, and provide round-the-cl...
