Customer Support

Nine reasons your customers want to be able to text support

Nine reasons your customers want to be able to tex...

Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text...
How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration

How your support team can handle escalations &...

Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
How to Build a Dynamic Customer-Focused Culture in Your Company in 9 Steps

How to Build a Dynamic Customer-Focused Culture in...

“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that...
The Complete Guide to 24/7 Support

The Complete Guide to 24/7 Support

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, w...
Customer Retention Gets Tough. Here’s How to Deal With It

Customer Retention Gets Tough. Here’s How to Dea...

If you want your business to succeed, it’s not enough to just bring in new customers over and over...
Why Ecommerce Chatbots are a Must-have for Businesses Today

Why Ecommerce Chatbots are a Must-have for Busines...

Providing excellent customer service is a necessity for any ecommerce store. No matter how good your...
5 Ways You Can Show the Value and ROI of CX

5 Ways You Can Show the Value and ROI of CX

Do you believe your company understands the value of its customer experience (CX) programs? If not, ...
Getting Actionable Insights from Customer Support Conversations

Getting Actionable Insights from Customer Support ...

We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they ...
The Importance of Human Translation in Multilingual Customer Support

The Importance of Human Translation in Multilingua...

As a business grows, so does the focus on building and maintaining strong customer relationships. Bu...
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