Freshdesk Lab

Gopi Krishna about 3 weeks ago . 3 min read

Incentivization and its Impact in the Workplace

As individuals, we are motivated to do what we do by either internal or external factors....

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Sumana Srikanthan about 1 month ago . 6 min read

How Freshdesk Support Team Uses Freshdesk

As a support agent, there aren’t many things as serious as hearing there’s downtime. If the...

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Akshaya Srikanth about 1 month ago . 5 min read

Examples of Exceptional Support from Freshdesk

What makes Batman so iconic? Apart from the cool gadgets and his fancy batmobile, it’s his...

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Sushma U N about 2 months ago . 4 min read

How We Brought Down First Response Time

We’re living in the era of instant gratification. The realm of customer support is no exception....

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Akshaya Srikanth about 2 months ago . 7 min read

How to Collaborate with a Support Agent to Improve...

You’ve built a great product and your customers love it for how it solves their problems. You’d...

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Chakravarthy Srinivasan about 3 months ago . 9 min read

Scaling Support for 150,000+ Customers Using AI

“Nobody phrases it this way, but I think that artificial intelligence is almost a humanities...

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Claudiu Murariu about 5 months ago . 7 min read

How Much Revenue Is Your Support Team Contributing...

How many of you measure the impact of support tickets on the company revenue? If you are like most...

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Durga Sundaram about 5 months ago . 5 min read

Moving to the Mint Experience – Freshdesk Suppor...

Our support teams were one of the early adopters of Freshdesk’s new version — the Mint...

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Gopi Krishna about 5 months ago . 6 min read

What Makes a Product Great — Usability or Aesthe...

A few years ago, I thought design meant how good something looks. Whether it’s the streaming...

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Abhilash Pillai about 7 months ago . 6 min read

The Craft of Designing Surveys for Customers

Surveys are a cheap yet simple way to get feedback from your customers or users. A well-designed...

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James Finder about 9 months ago . 5 min read

Design an Actionable Performance Plan for Your Cus...

Take a look at your customer service team, it’s amazing right? They always work at their highest...

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Scott Smith about 9 months ago . 6 min read

How Data Helped Us Understand Our Customers Better

Why Data? At Facebook, there’s a well known phrase that goes “Data wins arguments”. I wouldn�...

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Sajesh Krishnadas about 10 months ago . 5 min read

5 Practical Tips to Make Self-service Customer Sup...

We are fascinated by the way businesses adopt newer and emerging customer service methodologies to...

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