Freshdesk Lab

Claudiu Murariu about 1 week ago . 7 min read

How Much Revenue Is Your Support Team Contributing...

How many of you measure the impact of support tickets on the company revenue? If you are like most...

Read More

Durga Sundaram about 2 weeks ago . 5 min read

Moving to the Mint Experience – Freshdesk Suppor...

Our support teams were one of the early adopters of Freshdesk’s new version — the Mint...

Read More

Gopi Krishna about 3 weeks ago . 6 min read

What Makes a Product Great — Usability or Aesthe...

A few years ago, I thought design meant how good something looks. Whether it’s the streaming...

Read More

Abhilash Pillai about 2 months ago . 6 min read

The Craft of Designing Surveys for Customers

Surveys are a cheap yet simple way to get feedback from your customers or users. A well-designed...

Read More

James Finder about 4 months ago . 5 min read

Design an Actionable Performance Plan for Your Cus...

Take a look at your customer service team, it’s amazing right? They always work at their highest...

Read More

Scott Smith about 5 months ago . 6 min read

How Data Helped Us Understand Our Customers Better

Why Data? At Facebook, there’s a well known phrase that goes “Data wins arguments”. I wouldn�...

Read More

Sajesh Krishnadas about 6 months ago . 5 min read

5 Practical Tips to Make Self-service Customer Sup...

We are fascinated by the way businesses adopt newer and emerging customer service methodologies to...

Read More

siddharthakathpalia about 6 months ago . 4 min read

Star Wars: Episode Freshdesk

Themed campaigns are common in marketing and they work wonders for your brand awareness and lead...

Read More