Gopi Krishna on May 30, 2019. 1 min read Role Of Design In Freshdesk — An Overview [Infog... When you think about the word ‘design’, more often than not people end up relating it to how som...
Gopi Krishna on April 1, 2019. 3 min read Incentivization and its Impact in the Workplace As individuals, we are motivated to do what we do by either internal or external factors. Internally...
Sumana Srikanthan on March 12, 2019. 6 min read How Freshdesk Support Team Uses Freshdesk As a support agent, there aren’t many things as serious as hearing there’s downtime. If the very...
Akshaya Srikanth on March 11, 2019. 5 min read Examples of Exceptional Support from Freshdesk What makes Batman so iconic? Apart from the cool gadgets and his fancy batmobile, it’s his ability...
Sushma U N on March 7, 2019. 4 min read How We Brought Down First Response Time We’re living in the era of instant gratification. The realm of customer support is no exception. C...
Akshaya Srikanth on February 26, 2019. 7 min read How to Collaborate with a Support Agent to Improve... You’ve built a great product and your customers love it for how it solves their problems. You’d ...
Chakravarthy Srinivasan on January 17, 2019. 9 min read Scaling Support for 150,000+ Customers Using AI “Nobody phrases it this way, but I think that artificial intelligence is almost a humanities disci...
Claudiu Murariu on December 7, 2018. 7 min read How Much Revenue Is Your Support Team Contributing... How many of you measure the impact of support tickets on the company revenue? If you are like most c...
Durga Sundaram on December 6, 2018. 5 min read Moving to the Mint Experience – Freshdesk Suppor... Our support teams were one of the early adopters of Freshdesk’s new version — the Mint Exper...
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