Freshdesk Lab

Role Of Design In Freshdesk — An Overview [Infographic]

Role Of Design In Freshdesk — An Overview [Infog...

When you think about the word ‘design’, more often than not people end up relating it to how som...
Incentivization and its Impact in the Workplace

Incentivization and its Impact in the Workplace

As individuals, we are motivated to do what we do by either internal or external factors. Internally...
How Freshdesk Support Team Uses Freshdesk

How Freshdesk Support Team Uses Freshdesk

As a support agent, there aren’t many things as serious as hearing there’s downtime. If the very...
Examples of Exceptional Support from Freshdesk

Examples of Exceptional Support from Freshdesk

What makes Batman so iconic? Apart from the cool gadgets and his fancy batmobile, it’s his ability...
How We Brought Down First Response Time

How We Brought Down First Response Time

We’re living in the era of instant gratification. The realm of customer support is no exception. C...
How to Collaborate with a Support Agent to Improve Your UX Writing

How to Collaborate with a Support Agent to Improve...

You’ve built a great product and your customers love it for how it solves their problems. You’d ...
Scaling Support for 150,000+ Customers Using AI

Scaling Support for 150,000+ Customers Using AI

“Nobody phrases it this way, but I think that artificial intelligence is almost a humanities disci...
How Much Revenue Is Your Support Team Contributing To — A Case Study

How Much Revenue Is Your Support Team Contributing...

How many of you measure the impact of support tickets on the company revenue? If you are like most c...
Moving to the Mint Experience – Freshdesk Support Team’s Story

Moving to the Mint Experience – Freshdesk Suppor...

Our support teams were one of the early adopters of Freshdesk’s new version — the Mint Exper...
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