Freshdesk Lab

Chakravarthy Srinivasan about 1 month ago . 9 min read

Scaling Support for 150,000+ Customers Using AI

“Nobody phrases it this way, but I think that artificial intelligence is almost a humanities...

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Claudiu Murariu about 3 months ago . 7 min read

How Much Revenue Is Your Support Team Contributing...

How many of you measure the impact of support tickets on the company revenue? If you are like most...

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Durga Sundaram about 3 months ago . 5 min read

Moving to the Mint Experience – Freshdesk Suppor...

Our support teams were one of the early adopters of Freshdesk’s new version — the Mint...

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Gopi Krishna about 3 months ago . 6 min read

What Makes a Product Great — Usability or Aesthe...

A few years ago, I thought design meant how good something looks. Whether it’s the streaming...

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Abhilash Pillai about 5 months ago . 6 min read

The Craft of Designing Surveys for Customers

Surveys are a cheap yet simple way to get feedback from your customers or users. A well-designed...

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James Finder about 7 months ago . 5 min read

Design an Actionable Performance Plan for Your Cus...

Take a look at your customer service team, it’s amazing right? They always work at their highest...

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Scott Smith about 7 months ago . 6 min read

How Data Helped Us Understand Our Customers Better

Why Data? At Facebook, there’s a well known phrase that goes “Data wins arguments”. I wouldn�...

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Sajesh Krishnadas about 8 months ago . 5 min read

5 Practical Tips to Make Self-service Customer Sup...

We are fascinated by the way businesses adopt newer and emerging customer service methodologies to...

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siddharthakathpalia about 8 months ago . 4 min read

Star Wars: Episode Freshdesk

Themed campaigns are common in marketing and they work wonders for your brand awareness and lead...

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