Naveen Mahadevan about 6 months ago. 4 min read Augment Your Freshdesk with These Freshly Added Ma... This month we’re happy to announce our new and improved Freshworks Marketplace. The new Marketplac...
Durga Sundaram about 12 months ago. 4 min read Before and After Freshdesk Mint — The Support Ag... Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our mind...
Michael about 1 year ago. 12 min read A Guide to Building a Kickass Knowledge Base Are you buried in such an overwhelming amount of support tickets that your team is having a hard tim...
Girish Shenoy about 1 year ago. 3 min read A Better Way to Monitor Your Performance and Show ... Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
Shankar Ganesh about 1 year ago. 3 min read Customer 360: Get a Better Picture of Your Custome... Imagine this — you get a question from one of your customers about a recent purchase. You look at ...
Michael about 1 year ago. 5 min read How to Build a Knowledge Base Your Customers Will ... Just about every single product company has a knowledge base that customers can tap into for help, t...
Michael about 1 year ago. 4 min read 3 Helpdesk Tips to Automate Your Customer Service You created a help desk to help solve customer problems and provide guidance on how to use your prod...
Mark Kofman about 2 years ago. 4 min read Moving Historical Helpdesk Data to Freshdesk Shoul... When businesses start out, they usually pick a free or a low-priced helpdesk software—perhaps they...
Shankar Ganesh about 2 years ago. 4 min read 7 Brand New Freshdesk Features to Boost Your Produ... As a customer support agent, we understand that you have to deal with lots of tickets lined up in yo...
