Durga Sundaram on December 21, 2020. 2 min read Brand new features for the holiday season With the holiday season upon us, your customers and agents are probably taking some well-deserved ti...
Durga Sundaram on December 17, 2020. 4 min read The Perfect Christmas Bundle for Support Agents Let’s be honest, we’d all appreciate a little less work during the holiday season. Luckily for...
Hemalatha Sekar on June 19, 2020. 4 min read Resuming business operations? Here’s a checklist... The COVID -19 pandemic has overstretched customer support teams across all industries. Many or...
Girish Shenoy on December 12, 2019. 2 min read Monitor Workloads and Assign Tasks Efficiently wit... Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard. ...
Naveen Mahadevan on April 30, 2019. 4 min read Augment Your Freshdesk with These Freshly Added Ma... This month we’re happy to announce our new and improved Freshworks Marketplace. The new Marketplac...
Durga Sundaram on November 9, 2018. 4 min read Before and After Freshdesk Mint — The Support Ag... Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our mind...
Girish Shenoy on July 10, 2018. 3 min read A Better Way to Monitor Your Performance and Show ... Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
Shankar Ganesh on June 21, 2018. 3 min read Customer 360: Get a Better Picture of Your Custome... Imagine this — you get a question from one of your customers about a recent purchase. You look at ...
Michael on May 11, 2018. 5 min read How to Build a Knowledge Base Your Customers Will ... Just about every single product company has a knowledge-base that customers can tap into for help, t...
