Product Hacks

Brand new features for the holiday season

Brand new features for the holiday season

With the holiday season upon us, your customers and agents are probably taking some well-deserved ti...
The Perfect Christmas Bundle for Support Agents

The Perfect Christmas Bundle for Support Agents

Let’s be honest, we’d all appreciate a little less work during the holiday season.  Luckily for...
Resuming business operations? Here’s a checklist of canned responses you might want to add to your Freshdesk

Resuming business operations? Here’s a checklist...

The COVID -19 pandemic has overstretched customer support teams across all industries.  Many or...
Monitor Workloads and Assign Tasks Efficiently with the New Scheduling Dashboard

Monitor Workloads and Assign Tasks Efficiently wit...

Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard.  ...
Augment Your Freshdesk with These Freshly Added Marketplace Apps

Augment Your Freshdesk with These Freshly Added Ma...

This month we’re happy to announce our new and improved Freshworks Marketplace. The new Marketplac...
Before and After Freshdesk Mint — The Support Agent Experience

Before and After Freshdesk Mint — The Support Ag...

Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our mind...
A Better Way to Monitor Your Performance and Show off Your Success

A Better Way to Monitor Your Performance and Show ...

Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
Customer 360: Get a Better Picture of Your Customers from Inside Freshdesk

Customer 360: Get a Better Picture of Your Custome...

Imagine this — you get a question from one of your customers about a recent purchase. You look at ...
How to Build a Knowledge Base Your Customers Will Actually Want to Use

How to Build a Knowledge Base Your Customers Will ...

Just about every single product company has a knowledge-base that customers can tap into for help, t...
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