Product Hacks

Durga Sundaram about 2 months ago . 4 min read

Before and After Freshdesk Mint — The Support Ag...

Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our...

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Michael about 6 months ago . 12 min read

A Guide to Building a Kickass Knowledge Base

Are you buried in such an overwhelming amount of support tickets that your team is having a hard...

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Girish Shenoy about 6 months ago . 3 min read

A Better Way to Monitor Your Performance and Show ...

Support managers have a challenging job. On the one hand, managers are expected to monitor teams of...

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Shankar Ganesh about 7 months ago . 3 min read

Customer 360: Get a Better Picture of Your Custome...

Imagine this — you get a question from one of your customers about a recent purchase. You look at...

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Michael about 8 months ago . 5 min read

How to Build a Knowledge Base Your Customers Will ...

Just about every single product company has a knowledge base that customers can tap into for help,...

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Michael about 8 months ago . 4 min read

3 Helpdesk Tips to Automate Your Customer Service

You created a help desk to help solve customer problems and provide guidance on how to use your...

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Mark Kofman about 9 months ago . 4 min read

Moving Historical Helpdesk Data to Freshdesk Shoul...

When businesses start out, they usually pick a free or a low-priced helpdesk software—perhaps...

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Shankar Ganesh about 10 months ago . 4 min read

7 Brand New Freshdesk Features to Boost Your Produ...

As a customer support agent, we understand that you have to deal with lots of tickets lined up in...

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Murali Satagopan about 11 months ago . 5 min read

New Apps in Our Marketplace to Help You Provide Be...

In the last few months, our Marketplace has been adding a lot of interesting new apps, each...

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