Product Hacks

Resuming business operations? Here’s a checklist of canned responses you might want to add to your Freshdesk

Resuming business operations? Here’s a checklist...

The COVID -19 pandemic has overstretched customer support teams across all industries.  Many or...
Monitor Workloads and Assign Tasks Efficiently with the New Scheduling Dashboard

Monitor Workloads and Assign Tasks Efficiently wit...

Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard.  ...
Augment Your Freshdesk with These Freshly Added Marketplace Apps

Augment Your Freshdesk with These Freshly Added Ma...

This month we’re happy to announce our new and improved Freshworks Marketplace. The new Marketplac...
Before and After Freshdesk Mint — The Support Agent Experience

Before and After Freshdesk Mint — The Support Ag...

Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our mind...
A Guide to Building a Kickass Knowledge Base

A Guide to Building a Kickass Knowledge Base

Are you buried in such an overwhelming amount of support tickets that your team is having a hard tim...
A Better Way to Monitor Your Performance and Show off Your Success

A Better Way to Monitor Your Performance and Show ...

Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
Customer 360: Get a Better Picture of Your Customers from Inside Freshdesk

Customer 360: Get a Better Picture of Your Custome...

Imagine this — you get a question from one of your customers about a recent purchase. You look at ...
How to Build a Knowledge Base Your Customers Will Actually Want to Use

How to Build a Knowledge Base Your Customers Will ...

Just about every single product company has a knowledge base that customers can tap into for help, t...
3 Helpdesk Tips to Automate Your Customer Service

3 Helpdesk Tips to Automate Your Customer Service

You created a help desk to help solve customer problems and provide guidance on how to use your prod...
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