Varnika Om on October 10, 2022. 6 min read Ticket Deflection: Your Guide to Self-Service As per Social Stamina, 64% of customers expect a reply within an hour of posting on Twitter, and 85%...
gauri mathur on May 13, 2021. 3 min read Freshdesk + Freshstatus: Ticket Deflection During ... It’s just a regular Tuesday morning, your customers are their usual selves and your helpdesk agent...
Girish Shenoy on December 12, 2019. 2 min read Monitor Workloads and Assign Tasks Efficiently wit... Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard. ...
Durga Sundaram on November 9, 2018. 4 min read Before and After Freshdesk Mint — The Support Ag... Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our mind...
Michael on May 11, 2018. 5 min read How to Build a Knowledge Base Your Customers Will ... Just about every single product company has a knowledge-base that customers can tap into for help, t...
Michael on May 10, 2018. 4 min read 3 Helpdesk Tips to Automate Your Customer Service You created a help desk to help solve customer problems and provide guidance on how to use your prod...
Mark Kofman on April 17, 2018. 4 min read Moving Historical Helpdesk Data to Freshdesk Shoul... When businesses start out, they usually pick a free or a low-priced helpdesk software—perhaps they...
Shankar Ganesh on March 27, 2018. 4 min read 7 Brand New Freshdesk Features to Boost Your Produ... As a customer support agent, we understand that you have to deal with lots of tickets lined up in yo...
Murali Satagopan on December 8, 2017. 3 min read Freshdesk Marketplace – now with over 200 ap... With 10 new apps in this quarter, Freshdesk Marketplace now has over 200 apps! We also launched the ...