Hemalatha Sekar about 3 months ago. 4 min read Resuming business operations? Here’s a checklist... The COVID -19 pandemic has overstretched customer support teams across all industries. Many or...
Girish Shenoy about 10 months ago. 2 min read Monitor Workloads and Assign Tasks Efficiently wit... Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard. ...
Naveen Mahadevan about 1 year ago. 4 min read Augment Your Freshdesk with These Freshly Added Ma... This month we’re happy to announce our new and improved Freshworks Marketplace. The new Marketplac...
Durga Sundaram about 2 years ago. 4 min read Before and After Freshdesk Mint — The Support Ag... Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our mind...
Michael about 2 years ago. 12 min read A Guide to Building a Kickass Knowledge Base Are you buried in such an overwhelming amount of support tickets that your team is having a hard tim...
Girish Shenoy about 2 years ago. 3 min read A Better Way to Monitor Your Performance and Show ... Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
Shankar Ganesh about 2 years ago. 3 min read Customer 360: Get a Better Picture of Your Custome... Imagine this — you get a question from one of your customers about a recent purchase. You look at ...
Michael about 2 years ago. 5 min read How to Build a Knowledge Base Your Customers Will ... Just about every single product company has a knowledge base that customers can tap into for help, t...
Michael about 2 years ago. 4 min read 3 Helpdesk Tips to Automate Your Customer Service You created a help desk to help solve customer problems and provide guidance on how to use your prod...
