Michelle about 5 days ago. 8 min read How to Create a Digital Experience that the Connec... We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
Krishna Charan about 6 days ago. 7 min read How To Build A Winning Customer Service Culture In... What is service culture, exactly? Is it a templated approach to customer service that support teams ...
Michael about 2 months ago. 5 min read How to Align Social Media Marketing with Social Cu... Social media presents a unique opportunity for an organization to function as both a marketing chann...
Michelle about 2 months ago. 5 min read How to Improve Customer Experience with Data Minin... Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...
Michelle about 2 months ago. 5 min read Why Product Customization is Important for Custome... Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
Mohsin Ansari about 2 months ago. 7 min read 10 Best Customer Onboarding Strategies for SaaS Bu... Ever wondered what differentiates a successful enterprise from the rest? One cardinal difference is ...
Michelle about 2 months ago. 5 min read Customer Experience vs Customer Engagement: Two Si... Some customers just want to be left alone. For them, never having to talk to the company or have any...
Michelle about 2 months ago. 6 min read How to Embrace a Human Tone in the Age of Bots As a support professional, writing is core to the job. For many organizations, it’s the only way w...
Rohit Viswanathan about 2 months ago. 7 min read B2B Customer Service: Why It’s Important and How... It’s common knowledge that the sales and marketing strategies to win over B2B clients are very dif...
