Rohit Viswanathan about 2 months ago. 9 min read A Step by Step Guide to Winning at Social Media Cu... What is Social Media Customer Service? We live in an era where everything you sell is connected in o...
Oana Alexandrov about 2 months ago. 6 min read How to Become a Customer Experience Influencer in ... The ever-rising demand for digital-first engagement has made customer experience a major brand diffe...
Krishna Charan about 2 months ago. 5 min read Customer Service Process: Build an Evergreen Suppo... Every growing support team needs a standardized customer service process. Without proper guidelines ...
Hemalatha Sekar about 3 months ago. 3 min read How Support Agents Can Sail through their Day with... The life of a support agent is no simple job. Each day they face a ton of queries varying from ‘ho...
Michelle about 4 months ago. 9 min read How to Inform Customers about Price Changes Withou... You might be holding back from a much-needed price increase because you’re afraid to make your cus...
Akshaya Srikanth about 4 months ago. 9 min read 8 Simple Ways to Lower Your Customer Effort Score ... As customers, all of us have had at least one support experience that made us go ‘it’s really un...
Michelle about 5 months ago. 8 min read How to Create a Digital Experience that the Connec... We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
Krishna Charan about 5 months ago. 7 min read How To Build A Winning Customer Service Culture In... What is service culture, exactly? Is it a templated approach to customer service that support teams ...
Michael about 6 months ago. 5 min read How to Align Social Media Marketing with Social Cu... Social media presents a unique opportunity for an organization to function as both a marketing chann...
