Hemalatha Sekar about 1 month ago. 3 min read How Support Agents Can Sail through their Day with... The life of a support agent is no simple job. Each day they face a ton of queries varying from ‘ho...
Michelle about 2 months ago. 9 min read How to Inform Customers about Price Changes Withou... You might be holding back from a much-needed price increase because you’re afraid to make your cus...
Akshaya Srikanth about 2 months ago. 9 min read 8 Simple Ways to Lower Your Customer Effort Score ... As customers, all of us have had at least one support experience that made us go ‘it’s really un...
Michelle about 2 months ago. 8 min read How to Create a Digital Experience that the Connec... We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
Krishna Charan about 2 months ago. 7 min read How To Build A Winning Customer Service Culture In... What is service culture, exactly? Is it a templated approach to customer service that support teams ...
Michael about 4 months ago. 5 min read How to Align Social Media Marketing with Social Cu... Social media presents a unique opportunity for an organization to function as both a marketing chann...
Michelle about 4 months ago. 5 min read How to Improve Customer Experience with Data Minin... Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...
Michelle about 4 months ago. 5 min read Why Product Customization is Important for Custome... Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
Mohsin Ansari about 4 months ago. 7 min read 10 Best Customer Onboarding Strategies for SaaS Bu... Ever wondered what differentiates a successful enterprise from the rest? One cardinal difference is ...
