How Tos

How Support Agents Can Sail through their Day with the Freshdesk app

How Support Agents Can Sail through their Day with...

The life of a support agent is no simple job. Each day they face a ton of queries varying from ‘ho...
How to Inform Customers about Price Changes Without Impacting Customer Experience

How to Inform Customers about Price Changes Withou...

You might be holding back from a much-needed price increase because you’re afraid to make your cus...
8 Simple Ways to Lower Your Customer Effort Score (CES)

8 Simple Ways to Lower Your Customer Effort Score ...

As customers, all of us have had at least one support experience that made us go ‘it’s really un...
How to Create a Digital Experience that the Connected Customer Loves

How to Create a Digital Experience that the Connec...

We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
How To Build A Winning Customer Service Culture In Your Company

How To Build A Winning Customer Service Culture In...

What is service culture, exactly? Is it a templated approach to customer service that support teams ...
How to Align Social Media Marketing with Social Customer Care

How to Align Social Media Marketing with Social Cu...

Social media presents a unique opportunity for an organization to function as both a marketing chann...
How to Improve Customer Experience with Data Mining

How to Improve Customer Experience with Data Minin...

Data mining, unfortunately, has a very scary reputation. For example, social media companies have be...
Why Product Customization is Important for Customer Satisfaction

Why Product Customization is Important for Custome...

Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
10 Best Customer Onboarding Strategies for SaaS Businesses

10 Best Customer Onboarding Strategies for SaaS Bu...

Ever wondered what differentiates a successful enterprise from the rest? One cardinal difference is ...
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