How Tos

Digital Transformation & Customer Experience: What’s the Connection?

Digital Transformation & Customer Experience:...

The ways in which most businesses now operate and interact with customers is drastically different f...
Product Customization: Benefits, Examples, & Tips

Product Customization: Benefits, Examples, & ...

Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
How to Write a Cover Letter for Customer Service

How to Write a Cover Letter for Customer Service

While applying for a Customer Service Representative position, it is important for aspiring customer...
How to Write an Effective Knowledge Base Article

How to Write an Effective Knowledge Base Article

According to Statista, 88% of customers expect companies to offer an online self-service portal. Cre...
A Guide to Empathy in Customer Service

A Guide to Empathy in Customer Service

“I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
How To Deal With Difficult Customers (8 Tips for 2022)

How To Deal With Difficult Customers (8 Tips for 2...

If you are in a customer-facing role, you will often have to deal with people who are angry, demandi...
6 Biggest Digital Transformation Challenges

6 Biggest Digital Transformation Challenges

In an era ruled by superior customer experiences and businesses converging towards being more custom...
How To Strengthen Self-Service With Effective Knowledge Management

How To Strengthen Self-Service With Effective Know...

“By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid tech...
Net Promoter Score: Your Personal Guide to Customer Satisfaction

Net Promoter Score: Your Personal Guide to Custome...

There are many ways to measure customer satisfaction but the most effective way of doing so is by me...
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