How Tos

10 Best Customer Onboarding Strategies for SaaS Businesses

10 Best Customer Onboarding Strategies for SaaS Bu...

Ever wondered what differentiates a successful enterprise from the rest? One cardinal difference is ...
Customer Experience vs Customer Engagement: Two Sides of a Very Valuable Coin

Customer Experience vs Customer Engagement: Two Si...

Some customers just want to be left alone. For them, never having to talk to the company or have any...
How to Embrace a Human Tone in the Age of Bots

How to Embrace a Human Tone in the Age of Bots

As a support professional, writing is core to the job. For many organizations, it’s the only way w...
B2B Customer Service: Why It’s Important and How to Improve it

B2B Customer Service: Why It’s Important and How...

It’s common knowledge that the sales and marketing strategies to win over B2B clients are very dif...
The Art of Following Up with Customers and Delighting Them

The Art of Following Up with Customers and Delight...

Whether it’s answering a ticket, responding to live chats, picking up the phone, writing a knowled...
Importance of Analytics in Creating a Rich Knowledge Base

Importance of Analytics in Creating a Rich Knowled...

Not that long ago people used to call customer support whenever they had a question about a product....
Creating Motivating KPIs That are Meaningful to Your Support Team

Creating Motivating KPIs That are Meaningful to Yo...

Goal setting is a crucial activity for any successful team, and many today are leveraging Key Perfor...
How to Improve Customer Relationships with a Virtual Receptionist 

How to Improve Customer Relationships with a Virtu...

Research by American Express suggests that consumers are willing to spend 17% more on a company that...
How To Improve Customer Experience With Data

How To Improve Customer Experience With Data

Your customers expect you to understand what they want. Not only this, they expect you to know when ...
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