Krishna Charan on September 14, 2023. 5 min read Customer service process: Build an evergreen suppo... Every growing customer support team needs a standardized customer service process. Without proper gu...
Ida Jessie Sagina on April 28, 2023. 8 min read How to Build a Customer Experience Strategy: 5 Bes... There are many moving parts in play when trying to explain, let alone execute, an exceptional custom...
Chris Dealy on January 23, 2023. 5 min read 7 Proven Strategies to Improve Customer Service in... Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and cha...
Ida Jessie Sagina on November 23, 2022. 9 min read 7 Best Practices for Help Desk Reporting There’s a ton of data that is created with every support request serviced in your help desk. Every...
Akshaya Srikanth on October 27, 2022. 10 min read How To Deal With Difficult Customers If you’re in a customer-facing role, you’re more likely to interact with difficult customers who...
Ida Jessie Sagina on September 23, 2022. 10 min read 7 Biggest Digital Transformation Challenges of 202... In an era ruled by superior customer experiences and businesses converging towards being more custom...
Ida Jessie Sagina on August 24, 2022. 9 min read 5 Steps To Building a Knowledge Base that Eases Cu... A knowledge base is the perfect solution to avoid repetitive customer queries that reach your help d...
Akshaya Seshadri on July 6, 2022. 6 min read 10 Best Customer Onboarding Strategies for SaaS Bu... It shouldn’t come as a big surprise that a positive customer onboarding experience ensures that yo...
Varnika Om on June 15, 2022. 7 min read How to Prioritize Customer Needs When a customer reaches out to your company with a question or problem, they expect immediate attent...