Michael on May 19, 2022. 9 min read Digital Transformation & Customer Experience:... The ways in which most businesses now operate and interact with customers is drastically different f...
Akshaya Srikanth on April 4, 2022. 7 min read Product Customization: Benefits, Examples, & ... Imagine opening your Netflix account and seeing four independent Turkish television shows, an advert...
Varnika Om on February 17, 2022. 4 min read How to Write a Cover Letter for Customer Service While applying for a Customer Service Representative position, it is important for aspiring customer...
Varnika Om on February 16, 2022. 10 min read How to Write an Effective Knowledge Base Article According to Statista, 88% of customers expect companies to offer an online self-service portal. Cre...
Prashanthini Mande on January 31, 2022. 10 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Akshaya Srikanth on December 17, 2021. 8 min read How To Deal With Difficult Customers (8 Tips for 2... If you are in a customer-facing role, you will often have to deal with people who are angry, demandi...
Ida Jessie Sagina on December 16, 2021. 10 min read 6 Biggest Digital Transformation Challenges In an era ruled by superior customer experiences and businesses converging towards being more custom...
Simran Dudeja on November 15, 2021. 5 min read How To Strengthen Self-Service With Effective Know... “By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid tech...
Varnika Om on November 10, 2021. 7 min read Net Promoter Score: Your Personal Guide to Custome... There are many ways to measure customer satisfaction but the most effective way of doing so is by me...
