Krishna Charan about 7 days ago. 8 min read The #1 Guide to Telecommuting your Customer Suppor... Telecommuting or remote working is no longer only a strategy to scale up your customer service or gl...
Dhawal Kumar about 2 months ago. 6 min read 4 CX Leaders on How to Build a Community All of us are in the expectations business now, and with customer expectations reaching an all-time ...
Krishna Charan about 2 months ago. 7 min read 11 Tips to Select the Best Field Service Managemen... When you order something on e-commerce sites like Amazon or order food online, tracking your deliver...
Elisabeth Powell about 2 months ago. 4 min read Using AI and Knowledge Management to Delight Custo... For companies in competitive markets, customer support is a key differentiator. In fact, it can be o...
Rohit Viswanathan about 4 months ago. 9 min read A Step by Step Guide to Winning at Social Media Cu... What is Social Media Customer Service? We live in an era where everything you sell is connected in o...
Oana Alexandrov about 4 months ago. 6 min read How to Become a Customer Experience Influencer in ... The ever-rising demand for digital-first engagement has made customer experience a major brand diffe...
Krishna Charan about 4 months ago. 5 min read Customer Service Process: Build an Evergreen Suppo... Every growing support team needs a standardized customer service process. Without proper guidelines ...
Hemalatha Sekar about 5 months ago. 3 min read How Support Agents Can Sail through their Day with... The life of a support agent is no simple job. Each day they face a ton of queries varying from ‘ho...
Michelle about 6 months ago. 9 min read How to Inform Customers about Price Changes Withou... You might be holding back from a much-needed price increase because you’re afraid to make your cus...
