How Tos

How to Use Visual Content on Social Media to Improve Your Customer Service

How to Use Visual Content on Social Media to Impro...

It’s no secret that when it comes to volume, text has given way to visual content on social media ...
Recognize Your Customers: A Complete Guide on Customer Behavioral Cues and Building Customer Relationships

Recognize Your Customers: A Complete Guide on Cust...

You decide to buy a phone. Do you go for the phone of your dreams even though it’s beyond your bud...
7 Time-Saving Strategies for Building a Solid Knowledge Base

7 Time-Saving Strategies for Building a Solid Know...

It’s common knowledge that building a solid knowledge base will save you time in the long run. It ...
18 Ways to Win at Social Customer Support

18 Ways to Win at Social Customer Support

Social customer support is more popular—and more important—than ever. While your organization ma...
In-product Onboarding Strategies to Convert Trial Users into Paying Customers

In-product Onboarding Strategies to Convert Trial ...

People visit your website. They sign up for a free trial. By the end of the trial period, all of tho...
How to Provide Support for Free Users Efficiently and Effectively

How to Provide Support for Free Users Efficiently ...

For most companies, the largest segment of users are those who are on a trial or using the free vers...
How to Understand Customer Frustration and Respond to Them

How to Understand Customer Frustration and Respond...

When customers reach out to support, they are already frustrated or angry with the product. If they ...
Is Your Company Customer-centric?

Is Your Company Customer-centric?

The entire reason you created a business in the first place was probably to help a customer meet a n...
10 Effective Ways to Get Honest Feedback About Your Self-service Strategy

10 Effective Ways to Get Honest Feedback About You...

Self-service is a growing industry trend and with good reason. Self-service options provide a lot of...
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