Simran Dudeja on November 15, 2021. 5 min read How To Strengthen Self-Service With Effective Know... “By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid tech...
Varnika Om on November 10, 2021. 7 min read Net Promoter Score: Your Personal Guide to Custome... There are many ways to measure customer satisfaction but the most effective way of doing so is by me...
Ida Jessie Sagina on November 9, 2021. 9 min read How To Get Better at Omnichannel Customer Engageme... Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
Ida Jessie Sagina on October 14, 2021. 9 min read How To Drive Delight In An Age Of Fast-changing Cu... Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them ta...
Akshaya Srikanth on October 11, 2021. 14 min read Customer Service Resume: The Ultimate Guide with S... Building a killer customer service resume is the key to standing out and making it to the first roun...
Sarah Chambers on September 16, 2021. 9 min read How to build a Customer Experience Strategy There are many moving parts in play when trying to explain, let alone execute, an exceptional custom...
Sarah Chambers on July 19, 2021. 5 min read What Is Customer Perception And How Can Brands Tra... Customer experience is key to gauge how your customers perceive your brand. The reaction that custom...
Sarah Chambers on June 16, 2021. 7 min read How To Understand Customer Touch Points And Their ... Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to...
Sarah Chambers on June 4, 2021. 6 min read 6 Tricky Customer Service Challenges And How To So... About 82% of customers deeply value convenience, friendliness, and human touch when it comes to thei...
