How Tos

A Step by Step Guide to Winning at Social Media Customer Service

A Step by Step Guide to Winning at Social Media Cu...

What is Social Media Customer Service? We live in an era where everything you sell is connected in o...
How to Become a Customer Experience Influencer in 2020

How to Become a Customer Experience Influencer in ...

The ever-rising demand for digital-first engagement has made customer experience a major brand diffe...
Customer Service Process: Build an Evergreen Support Workflow

Customer Service Process: Build an Evergreen Suppo...

Every growing support team needs a standardized customer service process. Without proper guidelines ...
How Support Agents Can Sail through their Day with the Freshdesk app

How Support Agents Can Sail through their Day with...

The life of a support agent is no simple job. Each day they face a ton of queries varying from ‘ho...
How to Inform Customers about Price Changes Without Impacting Customer Experience

How to Inform Customers about Price Changes Withou...

You might be holding back from a much-needed price increase because you’re afraid to make your cus...
8 Simple Ways to Lower Your Customer Effort Score (CES)

8 Simple Ways to Lower Your Customer Effort Score ...

As customers, all of us have had at least one support experience that made us go ‘it’s really un...
How to Create a Digital Experience that the Connected Customer Loves

How to Create a Digital Experience that the Connec...

We live in a more connected world than ever before. 90% of consumers have and use multiple devices t...
How To Build A Winning Customer Service Culture In Your Company

How To Build A Winning Customer Service Culture In...

What is service culture, exactly? Is it a templated approach to customer service that support teams ...
How to Align Social Media Marketing with Social Customer Care

How to Align Social Media Marketing with Social Cu...

Social media presents a unique opportunity for an organization to function as both a marketing chann...
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