How Tos

Swaathishree Sridhar about 7 hours ago . 6 min read

4 Ways Product Managers Can Create a Customer-cent...

For any product to survive, it has to keep evolving based on customer expectations and needs....

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Michael about 3 weeks ago . 6 min read

How to Retain the Human Element in a Digital Custo...

Everyone is online these days. It’s a given that this is how we now live and interact. We would...

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Smith Willas about 4 weeks ago . 6 min read

How to Improve Training and Onboarding for Your Cu...

It is said that you can know a man by the company he keeps. But if we’re being honest we have to...

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Michael about 4 weeks ago . 8 min read

How Big Data can Drive Better Customer Service

No matter what size your company is, big data can make a significant impact on your customer...

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Swaathishree Sridhar about 4 weeks ago . 5 min read

What’s Stopping Your Customers from Switchin...

50% of the customers say that they switch to a different brand if their needs aren’t met.1 On the...

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Michael about 1 month ago . 7 min read

How to Quantify Customer Experience

When you talk about your business’s customer experience, it’s easy to get caught up in the...

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Michael about 1 month ago . 5 min read

How Humans and AI Work Together to Create Better C...

Artificial intelligence, or AI, has been a hot topic within the customer support community recently...

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Chaitanya Chokkareddy about 2 months ago . 5 min read

How to Implement Voice Bots for Better Customer Su...

Asking for help should be easy. And fast. Faster than typing out emails. Faster than opening chat...

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Michael about 2 months ago . 4 min read

Why 2019 is the Year to Embrace Digital Customer S...

Digital transformation is more than just optimizing your existing modus operandi with new...

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Swaathishree Sridhar about 2 months ago . 5 min read

Tips to Increase Prices without Losing Customers i...

Price increase is a part of every business’s growth. According to Bain & Company’s global...

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Akshaya Srikanth about 2 months ago . 7 min read

How to Improve Chatbot Conversation Strategy

Chatbots have been around for decades now. From Elizza to Alexa, chatbots have come a long way....

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Akshaya Srikanth about 2 months ago . 7 min read

How to Successfully Get Feedback from Customers af...

The customer’s perception is your reality. — Kate Zabriskie This holds true for customer...

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Michael about 2 months ago . 5 min read

How Chatbots Use Artificial Intelligence to Satisf...

Artificial intelligence used to only exist in science fiction films. That’s no longer the case. T...

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