How Tos

The #1 Guide to Telecommuting your Customer Support Efficiently

The #1 Guide to Telecommuting your Customer Suppor...

Telecommuting or remote working is no longer only a strategy to scale up your customer service or gl...
4 CX Leaders on How to Build a Community

4 CX Leaders on How to Build a Community

All of us are in the expectations business now, and with customer expectations reaching an all-time ...
11 Tips to Select the Best Field Service Management Software

11 Tips to Select the Best Field Service Managemen...

When you order something on e-commerce sites like Amazon or order food online, tracking your deliver...
Using AI and Knowledge Management to Delight Customers

Using AI and Knowledge Management to Delight Custo...

For companies in competitive markets, customer support is a key differentiator. In fact, it can be o...
A Step by Step Guide to Winning at Social Media Customer Service

A Step by Step Guide to Winning at Social Media Cu...

What is Social Media Customer Service? We live in an era where everything you sell is connected in o...
How to Become a Customer Experience Influencer in 2020

How to Become a Customer Experience Influencer in ...

The ever-rising demand for digital-first engagement has made customer experience a major brand diffe...
Customer Service Process: Build an Evergreen Support Workflow

Customer Service Process: Build an Evergreen Suppo...

Every growing support team needs a standardized customer service process. Without proper guidelines ...
How Support Agents Can Sail through their Day with the Freshdesk app

How Support Agents Can Sail through their Day with...

The life of a support agent is no simple job. Each day they face a ton of queries varying from ‘ho...
How to Inform Customers about Price Changes Without Impacting Customer Experience

How to Inform Customers about Price Changes Withou...

You might be holding back from a much-needed price increase because you’re afraid to make your cus...
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