How Tos

Michelle about 5 days ago . 4 min read

Feedback to Feature: How Customers Can Inform Your...

Customer support agents have a wealth of feedback to offer when it comes to making your product...

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Michelle about 1 week ago . 5 min read

Four Undeniable Benefits of Helpdesk Customization

Helpdesks are one of the most integral tools for delivering a better support experience for your...

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Michelle about 1 week ago . 4 min read

Customer Experiences Begin from the First Click

Recently, I was searching for a new surveying tool to use after customer interactions. I did some...

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Ashley Scrace Wendel about 2 weeks ago . 6 min read

How to Turn Positive Feedback into Positive Result...

When things go bad, they go viral. We’ve all seen horror reviews of bad hotels, restaurants, and...

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Michael about 2 weeks ago . 6 min read

How to Improve Customer Loyalty Through Self Servi...

Finding new ways to boost customer loyalty is always a challenge. If you’ve built a loyalty...

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Michelle about 3 weeks ago . 6 min read

How to Bring Back Personal Conversations to the Su...

“Good day! Thank you for reaching us and letting us know of your concern. We are more than...

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Michael about 3 weeks ago . 5 min read

7 Best Practices for Helpdesk Reporting

A good report highlights data trends and communicates important information that keeps the wheels...

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Michael about 4 weeks ago . 6 min read

How to Develop Consistency in Customer Relationshi...

Customer relations is one of the most important and difficult to maintain aspects of running a...

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Michael about 4 weeks ago . 5 min read

Top Online Courses You Could Take to Improve Custo...

Customer interactions can make or break your brand. The right interactions can lead to raving...

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Michael about 1 month ago . 6 min read

How Can a Customer Support Team Help in Customer O...

One of the most frustrating experiences is to finally win a customer, only for them to stop using...

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Swaathishree Sridhar about 1 month ago . 6 min read

Mom, Do You Like My New Business Idea?

Getting feedback from customers is a powerful way to collect valuable insights. Every company that...

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Swaathishree Sridhar about 1 month ago . 5 min read

7 Types of Thank You Emails [With Examples]

The phrase thank you holds a lot of power. Being a sign of gratitude, it has the ability to create...

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