Sruthi Srinivasan on March 10, 2022. 6 min read The role of Workforce Management in building futur... 2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of ...
Delighted Editorial on January 21, 2022. 7 min read Product/Market Fit 101: The What, Why, And How What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF...
Valerie Chen on January 6, 2022. 5 min read How To Improve Customer Satisfaction With Data Ana... Consumers, in their never-ending search for something new and better, expect excellence. And at the ...
Simran Dudeja on November 15, 2021. 5 min read How To Strengthen Self-Service With Effective Know... “By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid tech...
Sheela Sakariya on October 6, 2020. 2 min read How your support team can handle escalations &... Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
Naveen Mahadevan on August 19, 2020. 3 min read Address Your Customer Grievances In a Snap With Th... Your customers need you now more than ever. And the sooner you are able to engage with them the bett...
Naveen Mahadevan on July 7, 2020. 4 min read 10 Marketplace Apps to Help You Fire on All Cylind... With the staggered re-opening of businesses following the shutdown, it’s time for customer support...
Naveen Mahadevan on May 7, 2020. 4 min read 8 Marketplace Apps to Help You Cope During These U... The pandemic has begun showing signs of slowing down, and companies the world over are mulling resum...
Naveen Mahadevan on March 31, 2020. 5 min read 10 Marketplace Apps to Run Your Customer Support l... Being confined in our homes has been an unfortunate reality for most of us these past few weeks. But...
