Marketplace

The role of Workforce Management in building future-ready support

The role of Workforce Management in building futur...

2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of ...
Product/Market Fit 101: The What, Why, And How

Product/Market Fit 101: The What, Why, And How

What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF...
How To Improve Customer Satisfaction With Data Analytics

How To Improve Customer Satisfaction With Data Ana...

Consumers, in their never-ending search for something new and better, expect excellence. And at the ...
How To Strengthen Self-Service With Effective Knowledge Management

How To Strengthen Self-Service With Effective Know...

“By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid tech...
How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration

How your support team can handle escalations &...

Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
Address Your Customer Grievances In a Snap With These 7 Wonders of the Freshdesk Marketplace

Address Your Customer Grievances In a Snap With Th...

Your customers need you now more than ever. And the sooner you are able to engage with them the bett...
10 Marketplace Apps to Help You Fire on All Cylinders Even as You Adjust to the New Normal

10 Marketplace Apps to Help You Fire on All Cylind...

With the staggered re-opening of businesses following the shutdown, it’s time for customer support...
8 Marketplace Apps to Help You Cope During These Unprecedented Times

8 Marketplace Apps to Help You Cope During These U...

The pandemic has begun showing signs of slowing down, and companies the world over are mulling resum...
10 Marketplace Apps to Run Your Customer Support like Clockwork, Even When Working from Home

10 Marketplace Apps to Run Your Customer Support l...

Being confined in our homes has been an unfortunate reality for most of us these past few weeks. But...
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