Chris Dealy on January 23, 2023. 5 min read 7 Proven Strategies to Improve Customer Service in... Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and cha...
Sruthi Srinivasan on March 10, 2022. 6 min read The role of Workforce Management in building futur... 2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of ...
Delighted Editorial on January 21, 2022. 7 min read Product/Market Fit 101: The What, Why, And How What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF...
Valerie Chen on January 6, 2022. 5 min read How To Improve Customer Satisfaction With Data Ana... Consumers, in their never-ending search for something new and better, expect excellence. And at the ...
Simran Dudeja on November 15, 2021. 5 min read How To Strengthen Self-Service With Effective Know... “By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid tech...
Sheela Sakariya on October 6, 2020. 2 min read How your support team can handle escalations &... Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
Nityasha Wadalkar on March 23, 2020. 4 min read Deliver a Winning Customer Experience with the Fre... Customer Experience (CX) is increasingly becoming the single most important factor which can sway cu...