Updates and News

Introducing Automations for Field Service Management

Introducing Automations for Field Service Manageme...

Field technicians, as part of their service workflow, are required to execute certain repetitive tas...
The Most Promising CX Virtual Conferences to Attend in 2020

The Most Promising CX Virtual Conferences to Atten...

In the user experience industry, a lot of in-person customer service and customer experience confere...
Idea to Product – Freshworks’ Style of Building Products

Idea to Product – Freshworks’ Style of...

Founded in 2010, Freshworks is a global SaaS firm that provides customer engagement solutions for or...
16 Inspiring Customer Service Quotes To Swear By

16 Inspiring Customer Service Quotes To Swear By

When you’re a part of a customer-facing team, it is easy to feel bogged down by the sheer volume o...
Freshdesk Mobile App Facelift – Five Features that Change Your Support Game

Freshdesk Mobile App Facelift – Five Feature...

Today’s consumers expect a prompt, seamless support and service experience across all touchpoi...
Beat the Holiday Season Crunch with these Freshdesk Marketplace apps

Beat the Holiday Season Crunch with these Freshdes...

It’s official! We’re the fastest-growing ecosystem in the world. There are 885 apps listed on th...
The #1 Guide To Customer Experience Conferences in 2020

The #1 Guide To Customer Experience Conferences in...

Industry events such as customer experience conferences are brilliant learning and networking opport...
Truly Embrace Customer Appreciation with Freshdesk’s AI-powered Thank You Detector

Truly Embrace Customer Appreciation with Freshdesk...

You have just started work and your calendar looks packed for the rest of the day. There are several...
Get These Freshworks Marketplace Apps to Simplify Your Tasks

Get These Freshworks Marketplace Apps to Simplify ...

Welcome to yet another app round-up where we have put together some of the recently added Marketplac...
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