Secret Sauce Series

Heap’s Secret Sauce to Customer Support

Heap’s Secret Sauce to Customer Support

Heap is an analytics library and SaaS product that captures user interactions on the web and mobile ...
Hootsuite’s Secret Sauce to Customer Service

Hootsuite’s Secret Sauce to Customer Service

Hootsuite is a social media management software, that lets their customers manage all their social p...
PlayVox’s Secret Sauce to Great Customer Support: “Our People”

PlayVox’s Secret Sauce to Great Customer Sup...

When we heard that customer support and customer success go hand in hand at PlayVox, it got us think...
Trouva’s Secret Sauce to Great Customer Support: Personalization

Trouva’s Secret Sauce to Great Customer Support:...

Trouva is a marketplace that brings together hundreds of the best independent boutiques with a physi...
Timely Resolution is POSist’s Secret Sauce to Customer Support

Timely Resolution is POSist’s Secret Sauce t...

POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...
Be human, be there for the customer — Feedly’s Secret Sauce to Great Customer Support

Be human, be there for the customer — FeedlyR...

We interviewed Petr Pinkas, from Feedly, for our secret sauce series. Hear from him as he tells us a...
“Step On the Other Side of the Keyboard”, says Lucas from Swappa!

“Step On the Other Side of the Keyboard”, says...

Swappa is an e-commerce marketplace that helps facilitate the sale of gently used electronic devices...
(Visual) Communication — the Secret Sauce to Customer Support at CloudApp

(Visual) Communication — the Secret Sauce to Cus...

CloudApp is an instant video and image sharing platform that combines screenshots, GIF creation, and...
How Just One Person at Smallpdf Handles Support for 15 Million Users

How Just One Person at Smallpdf Handles Support fo...

It all began in 2013 when the founders created a compression tool for their parents to reduce the si...
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