Swaathishree Sridhar about 5 months ago. 9 min read Heap’s Secret Sauce to Customer Support Heap is an analytics library and SaaS product that captures user interactions on the web and mobile ...
Monica Maria about 6 months ago. 23 min read Hootsuite’s Secret Sauce to Customer Service Hootsuite is a social media management software, that lets their customers manage all their social p...
Swaathishree Sridhar about 10 months ago. 6 min read PlayVox’s Secret Sauce to Great Customer Sup... When we heard that customer support and customer success go hand in hand at PlayVox, it got us think...
Akshara Sruthi G about 12 months ago. 9 min read Trouva’s Secret Sauce to Great Customer Support:... Trouva is a marketplace that brings together hundreds of the best independent boutiques with a physi...
Monica Maria about 1 year ago. 6 min read Timely Resolution is POSist’s Secret Sauce t... POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...
Monica Maria about 1 year ago. 6 min read Be human, be there for the customer — FeedlyR... We interviewed Petr Pinkas, from Feedly, for our secret sauce series. Hear from him as he tells us a...
Monica Maria about 1 year ago. 6 min read “Step On the Other Side of the Keyboard”, says... Swappa is an e-commerce marketplace that helps facilitate the sale of gently used electronic devices...
Monica Maria about 1 year ago. 7 min read (Visual) Communication — the Secret Sauce to Cus... CloudApp is an instant video and image sharing platform that combines screenshots, GIF creation, and...
Monica Maria about 1 year ago. 8 min read How Just One Person at Smallpdf Handles Support fo... It all began in 2013 when the founders created a compression tool for their parents to reduce the si...
