Secret Sauce Series

Secret Sauce Interview with Miuros

Secret Sauce Interview with Miuros

Miuros is an AI-powered solution that helps companies reduce all types of churn by leveraging their ...
Rocketium’s Secret Sauce to Customer Support

Rocketium’s Secret Sauce to Customer Support

Rocketium is a cloud-based software that lets users create, automate, and edit their own videos with...
Heap’s Secret Sauce to Customer Support

Heap’s Secret Sauce to Customer Support

Heap is an analytics library and SaaS product that captures user interactions on the web and mobile ...
Hootsuite’s Secret Sauce to Customer Service

Hootsuite’s Secret Sauce to Customer Service

Hootsuite is a social media management software, that lets their customers manage all their social p...
PlayVox’s Secret Sauce to Great Customer Support: “Our People”

PlayVox’s Secret Sauce to Great Customer Sup...

When we heard that customer support and customer success go hand in hand at PlayVox, it got us think...
Trouva’s Secret Sauce to Great Customer Support: Personalization

Trouva’s Secret Sauce to Great Customer Support:...

Trouva is a marketplace that brings together hundreds of the best independent boutiques with a physi...
Timely Resolution is POSist’s Secret Sauce to Customer Support

Timely Resolution is POSist’s Secret Sauce t...

POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...
Be human, be there for the customer — Feedly’s Secret Sauce to Great Customer Support

Be human, be there for the customer — FeedlyR...

We interviewed Petr Pinkas, from Feedly, for our secret sauce series. Hear from him as he tells us a...
“Step On the Other Side of the Keyboard”, says Lucas from Swappa!

“Step On the Other Side of the Keyboard”, says...

Swappa is an e-commerce marketplace that helps facilitate the sale of gently used electronic devices...
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