Secret Sauce Series

Swaathishree Sridhar about 2 months ago . 9 min read

Heap’s Secret Sauce to Customer Support

Heap is an analytics library and SaaS product that captures user interactions on the web and mobile...

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Swaathishree Sridhar about 8 months ago . 6 min read

PlayVox’s Secret Sauce to Great Customer Sup...

When we heard that customer support and customer success go hand in hand at PlayVox, it got us...

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Akshara Sruthi G about 9 months ago . 9 min read

Trouva’s Secret Sauce to Great Customer Support:...

Trouva is a marketplace that brings together hundreds of the best independent boutiques with a...

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Monica Maria about 11 months ago . 6 min read

Timely Resolution is POSist’s Secret Sauce t...

POSist is a cloud-based Restaurant Technology Platform that provides complete automation of...

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Monica Maria about 12 months ago . 6 min read

Be human, be there for the customer — FeedlyR...

We interviewed Petr Pinkas, from Feedly, for our secret sauce series. Hear from him as he tells us...

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Monica Maria about 12 months ago . 6 min read

“Step On the Other Side of the Keyboard”, says...

Swappa is an e-commerce marketplace that helps facilitate the sale of gently used electronic...

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Monica Maria about 12 months ago . 7 min read

(Visual) Communication — the Secret Sauce to Cus...

CloudApp is an instant video and image sharing platform that combines screenshots, GIF creation,...

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Monica Maria about 1 year ago . 8 min read

How Just One Person at Smallpdf Handles Support fo...

It all began in 2013 when the founders created a compression tool for their parents to reduce the...

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Shankar Ganesh about 1 year ago . 9 min read

How We Generated 54 Unique and Engaging Blog Posts...

When we started working on the Freshdesk blog about two years ago, we had one goal: to make it a...

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Akshara Sruthi G about 1 year ago . 7 min read

5 Expert Tips to Measure Your Way to Customer Happ...

When we set out in 2014 to get the secret sauce series rolling, we wanted to interview support...

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Monica Maria about 1 year ago . 7 min read

Mozilla’s Secret Sauce to Customer Success Lies ...

Today, customer support isn’t restricted to email, phone, and chat. Each year sees new trends in...

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Arun Sathiya about 1 year ago . 10 min read

Animoto’s Secret Sauce to Customer Success: Bein...

We started the Secret Sauce series to find out more about what makes the customer service of some...

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