Akshaya Srikanth about 3 weeks ago. 6 min read Virtual assistants vs Chatbots: What’s the Diffe... In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
Naveen Mahadevan about 5 months ago. 4 min read 10 Marketplace Apps to Help You Fire on All Cylind... With the staggered re-opening of businesses following the shutdown, it’s time for customer support...
Hemalatha Sekar about 5 months ago. 4 min read Resuming business operations? Here’s a checklist... The COVID -19 pandemic has overstretched customer support teams across all industries. Many or...
Aishwarya Krishnamurthy about 6 months ago. 2 min read Gartner recognizes Freshworks as a ‘Visionar... We’re thrilled to announce that Gartner has recognized Freshworks as a ‘Visionary’ for...
Lenka Brozmanova about 7 months ago. 5 min read Integrating Feedback: Putting the “Action” in ... As it stands right now, about 60-70% of your business growth will come from people that are already ...
Richard B Moy about 9 months ago. 5 min read How Support-as-a-Service Can Enable Better Outsour... For decades, outsourced customer support was considered an easy way for businesses to increase suppo...
Pramoth Rajavel about 11 months ago. 4 min read Coding ‘Customer for Life’: A Peek at ... Building a product is no easy task. Coming up with a new idea, hiring people to execute it, and bein...
Matt Shealy about 11 months ago. 4 min read 6 Tips to Build a World-Class Remote Customer Supp... The most successful brands in today’s competitive market have one thing in common – they offer o...
Naveen Mahadevan about 11 months ago. 5 min read Start the New Decade on a Positive Note with These... With just a few hours left for the decade to end, you might be pondering over some of the biggest de...
