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10 Marketplace Apps to Help You Fire on All Cylinders Even as You Adjust to the New Normal

10 Marketplace Apps to Help You Fire on All Cylind...

With the staggered re-opening of businesses following the shutdown, it’s time for customer support...
Resuming business operations? Here’s a checklist of canned responses you might want to add to your Freshdesk

Resuming business operations? Here’s a checklist...

The COVID -19 pandemic has overstretched customer support teams across all industries.  Many or...
Gartner recognizes Freshworks as a ‘Visionary’ in Customer Service

Gartner recognizes Freshworks as a ‘Visionar...

We’re thrilled to announce that Gartner has recognized Freshworks as a ‘Visionary’ for...
Integrating Feedback: Putting the “Action” in “Satisfaction”

Integrating Feedback: Putting the “Action” in ...

As it stands right now, about 60-70% of your business growth will come from people that are already ...
How Support-as-a-Service Can Enable Better Outsourced Customer Service

How Support-as-a-Service Can Enable Better Outsour...

For decades, outsourced customer support was considered an easy way for businesses to increase suppo...
Coding ‘Customer for Life’: A Peek at Product Engineering in Freshworks

Coding ‘Customer for Life’: A Peek at ...

Building a product is no easy task. Coming up with a new idea, hiring people to execute it, and bein...
6 Tips to Build a World-Class Remote Customer Support Team

6 Tips to Build a World-Class Remote Customer Supp...

The most successful brands in today’s competitive market have one thing in common – they offer o...
Start the New Decade on a Positive Note with These 10 Marketplace Apps

Start the New Decade on a Positive Note with These...

With just a few hours left for the decade to end, you might be pondering over some of the biggest de...
3 Ways AI Can Take Your Social Customer Support to the Next Level

3 Ways AI Can Take Your Social Customer Support to...

Artificial intelligence has revolutionized customer support all over the world. Thanks to artificial...
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