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Are we measuring customer experience (CX) the right way? 

Are we measuring customer experience (CX) the righ...

Many of the current customer experience metrics used are failing. This is why some businesses who ha...
A Holiday Advent Calendar for Remote Teams

A Holiday Advent Calendar for Remote Teams

It’s December and that means the countdown to the end of the year is officially on. This time,...
Virtual assistants vs Chatbots: What’s the Difference & How to Choose the Right One?

Virtual assistants vs Chatbots: What’s the Diffe...

In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
10 Marketplace Apps to Help You Fire on All Cylinders Even as You Adjust to the New Normal

10 Marketplace Apps to Help You Fire on All Cylind...

With the staggered re-opening of businesses following the shutdown, it’s time for customer support...
Resuming business operations? Here’s a checklist of canned responses you might want to add to your Freshdesk

Resuming business operations? Here’s a checklist...

The COVID -19 pandemic has overstretched customer support teams across all industries.  Many or...
Gartner recognizes Freshworks as a ‘Visionary’ in Customer Service

Gartner recognizes Freshworks as a ‘Visionar...

We’re thrilled to announce that Gartner has recognized Freshworks as a ‘Visionary’ for...
Integrating Feedback: Putting the “Action” in “Satisfaction”

Integrating Feedback: Putting the “Action” in ...

As it stands right now, about 60-70% of your business growth will come from people that are already ...
How Support-as-a-Service Can Enable Better Outsourced Customer Service

How Support-as-a-Service Can Enable Better Outsour...

For decades, outsourced customer support was considered an easy way for businesses to increase suppo...
Coding ‘Customer for Life’: A Peek at Product Engineering in Freshworks

Coding ‘Customer for Life’: A Peek at ...

Building a product is no easy task. Coming up with a new idea, hiring people to execute it, and bein...
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