editorial uk on March 31, 2021. 5 min read Are we measuring customer experience (CX) the righ... Many of the current customer experience metrics used are failing. This is why some businesses who ha...
Meeta Sharma on December 4, 2020. 8 min read A Holiday Advent Calendar for Remote Teams It’s December and that means the countdown to the end of the year is officially on. This time,...
Akshaya Srikanth on November 5, 2020. 6 min read Virtual assistants vs Chatbots: What’s the Diffe... In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
Naveen Mahadevan on July 7, 2020. 4 min read 10 Marketplace Apps to Help You Fire on All Cylind... With the staggered re-opening of businesses following the shutdown, it’s time for customer support...
Hemalatha Sekar on June 19, 2020. 4 min read Resuming business operations? Here’s a checklist... The COVID -19 pandemic has overstretched customer support teams across all industries. Many or...
Aishwarya Krishnamurthy on June 9, 2020. 2 min read Gartner recognizes Freshworks as a ‘Visionar... We’re thrilled to announce that Gartner has recognized Freshworks as a ‘Visionary’ for...
Lenka Brozmanova on April 27, 2020. 5 min read Integrating Feedback: Putting the “Action” in ... As it stands right now, about 60-70% of your business growth will come from people that are already ...
Richard B Moy on March 13, 2020. 5 min read How Support-as-a-Service Can Enable Better Outsour... For decades, outsourced customer support was considered an easy way for businesses to increase suppo...
Pramoth Rajavel on January 14, 2020. 4 min read Coding ‘Customer for Life’: A Peek at ... Building a product is no easy task. Coming up with a new idea, hiring people to execute it, and bein...
