Ida Jessie Sagina on October 13, 2022. 8 min read A 10-Step Checklist to Setting Up a Help Desk Congratulations on your big step to onboard a help desk system! You no longer have to worry about un...
Akshaya Srikanth on September 16, 2022. 4 min read 10 Best Customer Service Podcasts A good customer service podcast can help you become a better customer service professional, learn ab...
Akshaya Seshadri on June 13, 2022. 5 min read Call Management Software: What is it and why does ... If you’re part of your organization’s customer service team, you will be familiar with t...
Delighted Editorial on January 21, 2022. 7 min read Product/Market Fit 101: The What, Why, And How What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF...
Editorial UK on June 4, 2021. 5 min read The top 5 customer service trends that should be p... The pandemic era showed us that consumers were going online in their search for better and safer way...
Alex on May 20, 2021. 7 min read The Future of Customer Service Technology: 5 Key T... As the customer service industry evolves, customers are increasingly expecting flawless customer ser...
Editorial UK on March 31, 2021. 5 min read Are we measuring customer experience (CX) the righ... Many of the current customer experience metrics used are failing. This is why some businesses who ha...
editorial esp on December 16, 2020. 9 min read 7 KPI clave en un servicio de teleasistencia y có... En un mundo cada vez más digital, ya no es posible utilizar números y estadísticas para gestionar...
Meeta Sharma on December 4, 2020. 8 min read A Holiday Advent Calendar for Remote Teams It’s December and that means the countdown to the end of the year is officially on. This time,...