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Aproveite uma plataforma flexível, alimentada por IA de ponta a ponta, para unificar as experiências do cliente
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Helpdesk Ticket SLA Management
Help agents prioritize tickets, manage SLAs and do more to reduce time spent on resolving helpdesk tickets.
Set customer expectations using Service Level Agreements. Let them know when they can expect a response or the resolution of an issue.
Configure different SLAs for different agent groups, product, companies, etc. All tickets under them will be governed by these SLA policies.
Design smart workflows with multiple SLAs
Freeze the SLA timers when a ticket has certain statuses, so that your agents aren’t penalized for violating SLAs while they wait on customers or partners.
Regardless of where the members of your support team are located, you can provide your customers with seamless experiences by facilitating remote support with Freshdesk.
Delight customers by using their preferred language when sending them automated email notifications. Freshdesk will automatically detect customer’s language.
Manage customer interactions on multiple channelslike email, chat, phone and social media without having to switch between several tools and applications.
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