Respond quicker with automations
Execute multiple actions at once
Set up workflows that perform multiple actions on a ticket with a single click. For example, modify ticket properties, assign tags and send emails at once.
Use predefined answers
Avoid answering the same questions over and over again with Freshdesk’s Canned Responses. Insert predefined answers with just one click.
Stay informed with notifications
Get notifications for important events right inside your helpdesk. Set up desktop notifications so that you are alerted even if you’re working in another tab.