Keynotes

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 Learn. Disrupt. Win. ft. Adam Gilchrist and Girish Mathrubootham

 
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Leading change with empathy ft. Shiza Shahid and Stacey Epstein

 

Track 1: Digital CX for mobile apps

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Contactless customer services with AI chatbots ft. PhonePe

 
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Acing mobile-first customer service ft. Dunzo

 

Track 2: Transforming customer service into a profit-centre

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Re-inventing CX from Sales to Support ft. Byju’s

 
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Driving revenue with a resilient contact-centre ft. 7-Eleven

 
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Mapping a holistic customer journey: from acquisition to retention ft. Multichoice

 

Track 3: Modern customer service architecture

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Customer service for omnichannel retail ft. Lenskart

 
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Reduce purchase-friction with digital CX with Zalora

 
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Modern CX for the modern shopper ft. Landmark Group

 
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Scaling customer delight in e-Commerce ft Booktopia

 
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Instant Messaging for Speedy Customer Service ft. MTN Cameroon

 
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Messaging is the new toll-free for customer service

 

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