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As you go through the videos, please note that the experience is tailored for a simu-live, hence the holding screens after some sessions.
Learn. Disrupt. Win. ft. Adam Gilchrist and Girish Mathrubootham
Leading change with empathy ft. Shiza Shahid and Stacey Epstein
Contactless customer services with AI chatbots ft. PhonePe
Acing mobile-first customer service ft. Dunzo
Re-inventing CX from Sales to Support ft. Byju’s
Driving revenue with a resilient contact-centre ft. 7-Eleven
Mapping a holistic customer journey: from acquisition to retention ft. Multichoice
Customer service for omnichannel retail ft. Lenskart
Reduce purchase-friction with digital CX with Zalora
Modern CX for the modern shopper ft. Landmark Group
Scaling customer delight in e-Commerce ft Booktopia
Instant Messaging for Speedy Customer Service ft. MTN Cameroon
Messaging is the new toll-free for customer service
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