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Support your customers wherever they are - Email, Phone, Chat or Social
Seamlessly collaborate with other teams to solve issues with speed and efficiency
Customize to your business using our App Marketplace and powerful APIs
Get your phone-support running in minutes without expensive hardware
Have conversations with your customers, right on your website or in your app
Track social mentions and manage conversations on Facebook and Twitter
Create a beautiful self-serve portal with FAQs, knowledge base and community forums
Work together with allied teams to solve queries rapidly in real-time
Route tickets to the right reps, manage workflows and automate repetitive tasks
Prioritize, assign and solve customers’ issues with better transparency
Connect to 300+ business apps or build custom solutions for your needs
Use reports to track metrics, understand issues and improve your operations
“We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“One of my favorite things about Freshdesk is that it just works - you don't have to be trained in using the software. Everything is very intuitive.”
“We recommend Freshdesk because it’s great and their team is determined to make it work for their customer’s needs.”
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