By Use Case
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Support your customers wherever they are - Email, Phone, Chat or Social
Seamlessly collaborate with other teams to solve issues with speed and efficiency
Customize to your business using our App Marketplace and powerful APIs
Get your phone-support running in minutes without expensive hardware
Have conversations with your customers, right on your website or in your app
Track social mentions and manage conversations on Facebook and Twitter
Create a beautiful self-serve portal with FAQs, knowledge base and community forums
Work together with allied teams to solve queries rapidly in real-time
Route tickets to the right reps, manage workﬂows and automate repetitive tasks
Prioritize, assign and solve customers’ issues with better transparency
Connect to 300+ business apps or build custom solutions for your needs
Use reports to track metrics, understand issues and improve your operations
“Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.”
“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”
“Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.”
“The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.”
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