Freshdesk is the most collaborative customer support platform

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Freshdesk is the most collaborative customer support platform

Omni-channel

Support your customers wherever they are - Email, Phone, Chat or Social

Powerful Collaboration

Seamlessly collaborate with other teams to solve issues with speed and efficiency

Enterprise Ready

Customize to your business using our App Marketplace and powerful APIs

Freshdesk Capabilities

Cloud Telephony

Get your phone-support running in minutes without expensive hardware

Modern Messaging

Have conversations with your customers, right on your website or in your app

Social Support

Track social mentions and manage conversations on Facebook and Twitter

Self Service

Create a beautiful self-serve portal with FAQs, knowledge base and community forums

Collaboration

Work together with allied teams to solve queries rapidly in real-time

Workflow Automations

Route tickets to the right reps, manage workflows and automate repetitive tasks

Case Management

Prioritize, assign and solve customers’ issues with better transparency

App Marketplace

Connect to 300+ business apps or build custom solutions for your needs

Enterprise Reporting

Use reports to track metrics, understand issues and improve your operations

Know why our customers love us

Trusted by over 150,000+ Customers Worldwide

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