How chatbots improve customer experience and increase revenue
Are you looking to provide your customers with instantaneous support?...
Do you want to handle your customer queries more efficiently?...
And, most importantly, do you want to increase revenue?...
If the answer to any of these questions is a resounding yes, we have one word for you- Chatbots!
Businesses recognize the need to connect with customers instantaneously. And, as consumers continue to embrace automated self-service, business leaders are becoming aware of its benefits. It’s clear that AI-powered chatbots have the ability to significantly improve customer support by means of providing instantaneous gratification.
Many companies see a significant decrease in ticket volume to the effect of common queries handled by bots and seamlessly passed on to a human whenever necessary. Agent time is freed up for more complex issues and customers are happier. They do not have to deal with long wait-time, instead they are offered immediate assistance thereby resulting in improved CSAT scores. Timely engagement at the right customer touchpoints have resulted in businesses seeing upto 30% increase in profits.
Join us on this pre-recorded webinar where we’ll be talking about how chatbots can help enhance customer experience and increasing revenue. You’ll also learn more about how Freshworks’ chatbots integrated into our products have helped other businesses. We will be sharing industry tips and tricks on what you can do with chatbots and how you as a business could make the most of it.
We will also have an interactive Q&A session at the end of the webinar to answer all your queries.