How can a Knowledge Base help my business?
Support more easily
A good Knowledge Base Management software will stop you from answering the same questions again and again and just direct the customers automatically to the right tutorial or guide.
Reduce average resolution times
With tickets being deflected to the right answers in your Knowledge Base, more tickets will be resolved without an agent having to answer, reducing resolution times.
Improve customer happiness
With wait times vastly reduced thanks to a comprehensive Knowledge Base, your customers will be happier that they get answers so quickly.
Train new agents
A comprehensive Knowledge Management System can be used not just to answer customer questions but also to train any new agents who join your support team.
Improve your Search Engine Discoverability
A good knowledge base software will have extensive search engine optimization capabilities, so people googling questions related to your field will automatically discover you.