Case studies
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Freshdesk ensures effective resource utilization at LM IT with a three-tier support system
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Freshdesk opens up new avenues for student queries and reduces first response time at the University of Sydney
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Grofers elevates real-time customer experience for its users with Freshdesk
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Freshdesk helps Decathlon achieve 82% customer satisfaction rating
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GrowersHouse.com ensures effective monitoring of customer and vendors requests with Freshdesk
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Rightmove adopts Freshdesk to help enhance customer support
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Teletrac Navman Achieves Industry-Leading Ticket Resolution Times and SLAs with Freshdesk
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Axminster builds world-class support strategy with Freshdesk
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Meon Valley Business Travel Delivers Streamlined Customer Experiences Using Freshdesk
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Freshdesk helps HubOne employees offer superior customer service, promoting healthy competition through Gamification
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SYNAQ chose Freshdesk over its competitors and has since achieved 99% resolution SLA
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Saavn sees a huge reduction in backlog tickets by 65%, with Freshdesk
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Look fabulous forever achieves 93% CSAT rating for inbound customer
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Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire Order Management Process
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Voonik reduces customer query resolution time by 75% with Freshdesk
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Eztix's first call resolution is at 94% thanks to Freshdesk
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Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk
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Bux uses Freshdesk to provide a global support
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Freshdesk helped Bridgestone set up an intuitive helpdesk
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Freshdesk helped Astraware provide stellar customer support
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Freshdesk helped Astraware provide stellar customer support
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AP Processing enhances communication management
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Ribbedtee achieved high CSAT with Freshdesk
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Pearson refurbishes their customer service and boosts email support with freshdesk
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Scandinavian Design Center increased support efficiency with Freshdesk
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DTI Management uses Freshdesk to collaborate internally and to support sellers better.
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Cloudbakers makes 99% of their customers happy using Freshdesk
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Ann Arbor, a Freshdesk customer since 2012 achieves average response time of less than a minute
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How Lesley University turned students into rockstar support agents
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SilverWiz supports 150,000 users across three products with Freshdesk
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Onlinefaxes.com made their customers and their agents happy in one go using Freshdesk.
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aNewSpring uses Freshdesk to streamline multi channel support
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Hired wins customer love with Freshdesk
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Jamberry increased efficiency and reduced staff needs by 31% using Freshdesk
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Brandt improves 100% in ticket execution and efficiency using Freshdesk
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Applian Technologies improves SLA compliance by 40% using Freshdesk
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CashKaro improves productivity with Freshdesk
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SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support
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Wisby delivers seamless support international phone support with Freshdesk
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Hhp enjoys freedom with Freshdesk mobile apps
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PosterGully uses Freshdesk to build customer relationships
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Rang De expands customer support across multiple channels
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Rockstar Recipes improves customer service experience using Freshdesk
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MartialArtShop juggles well with multiple products across channels
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Aviolinx eliminates customer waiting periods and frustrations
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Centrium CRM gets a powerful email support system
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Irisoft CMS embraces social support
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Knowlarity sticks to SLA, supports customers on social media and improves CSAT
