View order history in Freshdesk
When a customer contacts you, you can view their recent order history next to the relevant Freshdesk ticket. You can see how much they paid, see what they ordered, and see the current fulfillment status of the order.
If you're running a Shopify store, Freshdesk makes it easy for your customer support team to process refunds or order cancellations from within. This way, your team doesn't need to switch tools to manage orders for your Shopify store.
When a customer contacts you, you can view their recent order history next to the relevant Freshdesk ticket. You can see how much they paid, see what they ordered, and see the current fulfillment status of the order.
As a support handler, you may feel overwhelmed when customers email you with return or refund requests because you have to switch between your Shopify store and your help desk software . With the help of this integration, you can handle all returns and refund requests from within Freshdesk.
If you run multiple Shopify stores, you can also connect them all to the same Freshdesk account. When customers contact you, you can view their orders in these stores from Freshdesk.
With the help of Freshdesk, you will be able to provide flawless retail help desk support services. This is a powerful help desk software that offers very competitive pricing and feature points. With just one help desk, you can support customers locally or globally across multiple products, languages, and time zones.
Sorry, our deep-dive didn’t help. Please try a different search term.
