Collaborate better with field teams
Your helpdesk and field teams can collaborate better thanks to a unified helpdesk and field service solution. All actionable service tasks are created linked to a ticket so helpdesk agents and field technicians have the full context of the problem when responding to customers.
Use service tasks to easily share problem details as well as customer details, such as addresses, phone numbers, customer issue history, and more with field technicians to improve field service experience.
Read more about FSM