Segregate your internal conversations inside your Freshdesk ticket and eliminate the chaos of communicating with customers. Support agents can provide all the necessary context to internal teams on dependent tickets, save time by reducing multiple back-and-forths and delight customers with faster responses.
Customer support teams on Freshdesk can raise incidents and service requests to internal teams on Freshservice. With a complete view of customer conversations, they can collaborate effortlessly to resolve issues without switching between applications. By automating incident creation, agents can avoid redundancy and achieve a faster turn-around time.
Enable better data sharing and consistency between your support and internal teams by syncing ticket fields across Freshdesk and Freshservice. Your support agents can stay on top of ticket updates and keep customers updated whenever there’s an update from the internal team.
Maintain data security and privacy by allowing admins to limit the information that internal teams need to understand and resolve issues. Freshdesk admins can prevent internal teams on Freshservice from accessing internal conversations, critical customer data and only share the information necessary for context.
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