Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses
The idea for our flagship product was the result of a bad customer experience thanks to a broken TV. The founders saw a need for a better customer support solution that could help provide better customer experience, and also scale as companies grow. So they started building one. Six months later, in June 2011, Freshdesk won the Microsoft BizSpark Startup Challenge and one hundred days after that we celebrated our 100th customer.
In five years, we have grown exponentially. Today we have more than 800 passionate employees globally and Freshdesk helps over 80,000 businesses and organizations around the world offer better, more personal support to their customers. And of course, we use Freshdesk ourselves to keep our customers happy.