The Freshdesk Timeline
Mar 8th, 2010

A bad customer experience due to a broken TV sparks off the idea for Freshdesk.

Oct 13th, 2010

Freshdesk is officially born. Girish and Shan start working on the first prototype of the product.

Jun 10th, 2011

Freshdesk is launched publicly and four days later, we sign our first customer - Atwell College, Australia.

Jun 23rd, 2011

Freshdesk wins $40,000 at the Microsoft BizSpark Startup challenge.

Dec 1st, 2011

Freshdesk raises its first round of funding worth $1 million from Accel Partners.

Apr 26th, 2012

Freshdesk becomes Tiger Global's first investment in the SaaS space, and raises its second round of funding worth $5 million from both Tiger Global and existing investors, Accel Partners.

Sep 17th, 2012

Freshdesk introduces game mechanics and aims to make customer support fun for agents.

Sep 11th, 2013

Freshdesk announces 10,000 happy customers from across the world!

Dec 19th, 2013

Freshdesk raises its third round of funding worth $7 million from existing partners, Accel Partners and Tiger Global.

Jan 21st, 2014

Freshdesk launches its second product, Freshservice - an IT service desk.

Jun 12th, 2014

Freshdesk becomes Google Capital’s first foreign investment with a $31M Series D round.

Sep 1st, 2014

We moved into a brand new office space in Downtown San Francisco.

Oct 10th, 2014

Freshdesk announces that it has crossed the 30,000 customer mark and still going strong.

Jan 12th, 2015

We expanded into the UK and opened a brand new office in London.

Apr 20th, 2015

Freshdesk raises its Series E funding worth $50 Million from existing investors, Accel Partners, Tiger Global and Google Capital.

Apr 21st, 2015

We expanded into Australia and opened a brand new office in Sydney.

Aug 18th, 2015

Five years from its launch, Freshdesk announces 50,000 customers.

Aug 18th, 2015

Freshdesk acquires video chat and co-browsing platform

Oct 2nd, 2015

Freshdesk makes its second acquisition, Frilp, to enhance its support channels.

Dec 16th, 2015

Freshdesk acquires mobile engagement platform Konotor to extend mobile-first customer support.

Feb 22nd, 2016

Freshdesk acquires file collaboration platform Framebench to enhance customer support experience. 

Feb 24th, 2016

Freshdesk launches Hotline, an in-app real-time messaging service for mobile-first businesses.

Apr 13th, 2016

Freshdesk makes its fifth acquisition, Airwoot, to enhance social customer support.

May 29th, 2016

We expanded our global presence and opened a new office in Berlin.

Jun 21st, 2016

Freshdesk launches Freshsales, a CRM for high-velocity sales teams.

Oct 18th, 2016

Freshdesk acquires social chat platform, Chatimity to scale infrastructure and enhance live chat capabilities across its suite of products.

Nov 1st, 2016

Freshdesk raises its Series F funding worth $55 Million from Sequoia Capital India and Accel.

Jan 4th, 2017

Freshdesk acquires data integration platform Pipemonk to strengthen its integration ecosystem.

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