Being a product manager is sort of like having two jobs rolled into one: you work with developers to ensure that things get shipped and you strategically drive the product roadmap based on what customers need. A product manager has the final call on what goes into the product, but it’s not as simple as that. It’s their job to weigh what is good for the customer with what the customer wants, and walk a fine line between them to take the right call. Some of this is backed by user research and requests, but a lot of it is done by putting ourselves in the customers’ shoes and going by our instincts.
As a product manager in Freshdesk, you will identify needs, conceptualize new features (and products), and drive them to execution from scratch. When push comes to shove, you’ll be the one who’s responsible for the feature, from conception till it’s delivered to the user. If that sounds like something you’d enjoy doing, check out our open positions down below.