It slows you down, and slower responses = unhappy customers.
Most team conversations revolving around support get lost in chat tools outside of the helpdesk. We think they should happen right inside your ticket.
With features like Team Huddle, it will be easier for your internal teams to work with each other within your helpdesk and have access to all the context they need to solve customer issues quickly.Read more on how you can collaborate better with Freshdesk
“Team Huddle is a real timesaver and we really enjoy it. We prefer Team Huddle for ticket related discussions because it maintains the context and always remains part of the ticket. In Slack, these discussions get lost in threads within channels. Team Huddle makes it easier for us to track these discussions.”
Customize your ticket forms, agent responses and support portals to look and sound exactly the way you want, so that your customers remember you for the unique experience you provide.
Route customers to agents with the right expertise. Use multiple business hours and our multilingual capabilities to personalize your support for customers around the globe.
“To filter tickets on Zendesk, we had to change the settings, create rules, create a new view and then go see what’s actually in it. And that took a lot of time. With Freshdesk, we can just filter tickets on the go; it’s really quick and easy.”
Agents can make use of Freshdesk's Android and iOS apps to respond to customer requests even when they’re away.
You can bring customer context and information to support by linking your helpdesk with tools you use like CRMs, payment solutions etc.
Our suite of ready to use reports can be used to track key metrics and identify trends on ticket volume, bottlenecks, team performance and more.