Collaboration shouldn’t happen
outside your helpdesk
It slows you down, and slower responses = unhappy customers.
Most team conversations get lost in other chat tools. We think they should happen right inside your ticket. Get all the context you need to solve customer issues quickly with Freshconnect.
Make it really easy for your internal teams to work with each other within your helpdesk. Avoid reassignment of tickets by sharing ownership with all the agents involved.
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