It slows you down, and slower responses = unhappy customers.
Most team conversations get lost in other chat tools. We think they should happen right inside your ticket. Get all the context you need to solve customer issues quickly.
Make it really easy for your internal teams to work with each other within your helpdesk. Avoid reassignment of tickets by sharing ownership with all the agents involved.
Read more on collaborationCustomize your ticket forms, agent responses and support portals to look and sound exactly the way you want, so that your customers remember you for the unique experience you provide.
Route customers to agents with the right expertise. Use multiple business hours and our multilingual capabilities to personalize your support for customers around the globe.
See why former Zendesk users think Freshdesk is way better in its features, usability and pricing.
Learn from former Desk.com (Assistly) customers who love their refreshing new support tool.
See how Freshdesk can simplify your support with easy workflows and hardly any set up time.
See how Freshdesk saves you money and makes your support team more efficient!