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Some helpdesks tend to convolute customer support when all they should be doing is empowering agents without getting in their way.
It slows you down, and slower responses = unhappy customers.
Most team conversations get lost in other chat tools. We think they should happen right inside your ticket. Get all the context you need to solve customer issues quickly with Freshconnect.
Make it really easy for your internal teams to work with each other within your helpdesk. Avoid reassignment of tickets by sharing ownership with all the agents involved.
Read more on collaboration
“Freshconnect is a real timesaver and we really enjoy it. We prefer Freshconnect for ticket related discussions because it maintains the context and always remains part of the ticket. In Slack, these discussions get lost in threads within channels. Freshconnect makes it easier for us to track these discussions.”
Customize your ticket forms, agent responses and support portals to look and sound exactly the way you want, so that your customers remember you for the unique experience you provide.
Route customers to agents with the right expertise. Use multiple business hours and our multilingual capabilities to personalize your support for customers around the globe.
“To filter tickets on Zendesk, we had to change the settings, create rules, create a new view and then go see what’s actually in it. And that took a lot of time. With Freshdesk, we can just filter tickets on the go; it’s really quick and easy.”
Agents can access the full power of helpdesk and respond to customer requests even when they’re away with Freshdesk mobile app.
You can bring customer context and information to support by linking your helpdesk with tools you use like CRMs, payment solutions etc.
Our suite of ready to use reports can be used to track key metrics and identify trends on ticket volume, bottlenecks, team performance and more.
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See how Freshdesk saves you money and makes your support team more efficient!
21 days. Unlimited agents. No strings attached. No credit card required.
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