FRESHDESK VS. OTHER HELPDESKS

Compare Helpdesks with Freshdesk

Some helpdesks tend to convolute customer support when all they should be doing is empowering agents without getting in their way.

Why switch to Freshdesk

Collaboration shouldn’t happen

outside your helpdesk

It slows you down, and slower responses = unhappy customers.

Most team conversations get lost in other chat tools. We think they should happen right inside your ticket. Get all the context you need to solve customer issues quickly with Freshconnect.

Make it really easy for your internal teams to work with each other within your helpdesk. Avoid reassignment of tickets by sharing ownership with all the agents involved.

Stefan Koell

CEO

Code4ward

Your helpdesk shouldn’t make you sound impersonal and robotic

Customize your ticket forms, agent responses and support portals to look and sound exactly the way you want, so that your customers remember you for the unique experience you provide.

Route customers to agents with the right expertise. Use multiple business hours and our multilingual capabilities to personalize your support for customers around the globe.

“To filter tickets on Zendesk, we had to change the settings, create rules, create a new view and then go see what’s actually in it. And that took a lot of time. With Freshdesk, we can just filter tickets on the go; it’s really quick and easy.”