Dynamics Alternative - Freshdesk makes it easier to support customers

Support Made Easier by Freshdesk

Smarter support features right out of the box

Communicate better within teamsChat with your team inside Freshdesk with Freshconnect to collaborate and resolve issues faster.
Collaborate without collidingAutomatically prevent multiple agents from answering the same ticket and protect customers from spam
Assign tickets intelligentlyAssign tickets automatically based on agent skill sets or their current load and ensure faster responses.
Intelligent Social SupportAssign tickets automatically based on agent skill sets or their current load and ensure faster responses.

Smarter support features right out of the box

Communicate better within teams

Chat with your team inside Freshdesk with Freshconnect to collaborate and resolve issues faster.

Collaborate without colliding

Automatically prevent multiple agents from answering the same ticket and protect customers from spam

Assign tickets intelligently

Assign tickets automatically based on agent skill sets or their current load and ensure faster responses.

Intelligent Social Support

Assign tickets automatically based on agent skill sets or their current load and ensure faster responses.

Weigh your options

Customer support should be easy. At Freshdesk, we try to keep things simple so you can focus on supporting your customers. Here are some things you won’t have to pay for if you use Freshdesk:

You don’t have to pay for customer support. We provide 24x7 Email Support and 24x5 Phone support no matter which plan you are on.
We also won’t make you pay because “too many people visited your support website”.
We won’t charge you for managing your social media accounts.
You also don’t have to pay every time if you want to publish multiple support portals.

Convinced?

If not, try out and see how Freshdesk can simplify your support. We’re sure you’ll be impressed. If you decide to switch to Freshdesk instead of Dynamics, our support specialists will get in touch with you to ensure a smooth transition from Parature.

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