For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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Meet Freshdesk—an easy-to-use and scalable help desk software that makes your agents happy and your customers happier.
Don’t wait till your kayak capsizes!
Whether it’s organizing agent groups, customizing your support portal, or integrating existing apps, set up Freshdesk easily in a few clicks.
You and your team will find it extremely easy to pick up ticketing with Freshdesk’s simple interface. No clutter, no lags.
Add relevant solution articles and annotated images to customer responses in a single click for faster and easier issue resolutions.
Built on the cloud, Freshdesk can effortlessly support diverse business needs as your brand grows.
Our transparent pricing plans give you incredible value at reasonable prices with no additional hidden costs or hard-to-read fine print.
External tool needed
Only 24X5 support at additional charges
Don't just take our word for it. Hear from actual users who've rated us on G2 about their Freshdesk experience.
“Freshdesk integrated seamlessly with our internal CRM using its out-of-the-box capabilities such as chat, email, phone, and social media channels. The reports has given our agents a chance to monitor their daily or weekly performance.”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
“Agents are now able to measure themselves and see how well they are doing, that gives them a boost. Now that we have statistics and can see agent performance scores, that encourages our teams to provide even better customer service. My agents are happier now.”
For getting started
For fast growth
/agent/month, billed annually
/agent/month, billed monthly
Everything in Free and…
For high performance
Everything in Growth and…
For Enterprise-grade support
Everything in Pro and…
Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center
Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.
Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.
Unlike Kayako which lacks basic automation and integration capabilities, Freshdesk offers agent-friendly features that are easy to use and effective in delivering instant support to your customers.
Stay on top of customer issues or feedback that come via email, Twitter, or Facebook. Convert Tweets, posts, and emails into tickets and respond to all customer requests from a single screen.
Explore social media customer service
Your customers would prefer to find their own solutions rather than waiting for an agent’s response. On Freshdesk, you can create organized knowledge bases in multiple languages for customers to find the right answers quickly.
Explore all self-service options
Your agents can send faster responses when they can easily find all the information needed in one place and work together as a team to resolve issues. You can also automate repetitive tasks to minimize agent effort, and they can focus on solving customer issues.
With Freshdesk, agents can -
Explore all agent-friendly automation
Collect customer feedback and analyze incoming requests to know if you’re hitting the mark with customer expectations. Build custom help desk reports quickly and see how you can align your team better to improve customer satisfaction.
Explore help desk reporting
We have the perfect package for you. Respond to customer queries instantly by routing customer queries from multiple channels, including live chat, phone, email, chatbots, or messaging apps like Whatsapp, Facebook Messenger, or Apple chat to the right agents —all from a single screen.
Start your 21-day free trial. No credit card required. No strings attached.
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