How Freshdesk makes it easier
Don’t lose time setting up
Configuring Freshdesk is ridiculously simple. With setup taking less than 6 minutes, you can start supporting customers instantly.
Manage tickets more easily
With three unique automations, your helpdesk can manage tickets automatically for you once you’ve specified your support workflow and rules.
Customize support workflows better
Custom ticket statuses let you have finer control over your support workflows. Automations recognize these new statuses and manage tickets accordingly.
Assign tickets more intelligently
Three different ticket assignment techniques - Skill-based, Load Balancing and Round Robin, ensure that tickets are assigned to get answers as fast and accurate as possible
Stay informed with in-app notifications
Freshdesk is unique in providing in-app notifications to agents, so whenever their ticket statuses change or customers respond, they know about it immediately.
Never wait to reach a human
Our support team is always standing by to help you out, no matter what plan you are on. We have answers right when you need them.