Freshdesk Vs. Zendesk | Why Freshdesk is the best Zendesk Alternative

Why Freshdesk is the best Zendesk alternative

Support is a team game

Three Freshdesk Features to increase visibility and help you collaborate better

Team HuddleThis Freshdesk-exclusive feature lets your agents chat right next to the ticket, enabling better collaboration between teams.
Shared OwnershipFrontline support agents are updated constantly while backend teams continue working on shared tickets so your agents always have an answer.
Agent CollisionAgents are always informed on who is currently working on a ticket so multiple people don’t end up wasting time trying to solve the same tickets.

Support is a team game

Three Freshdesk Features to increase visibility and help you collaborate better

Team Huddle

This Freshdesk-exclusive feature lets your agents chat right next to the ticket, enabling better collaboration between teams.

Shared Ownership

Frontline support agents are updated constantly while backend teams continue working on shared tickets so your agents always have an answer.

Agent Collision

Agents are always informed on who is currently working on a ticket so multiple people don’t end up wasting time trying to solve the same tickets.

You don’t have to take our word for it

Here’s what customers who made the switch had to say

“Travel Counsellors, an independent travel agency and longtime Zendesk user, made the switch to Freshdesk because, in their own words, they saw “no business value or benefits” with them. Zendesk surprised them with incremental charges every year, without being able to offer the same scalability and innovation they now enjoy with Freshdesk.”

Travel Counsellors

“ESS, a provider of staffing solutions for K-12 teaching positions, serves 700 school districts and 80,000 educators. With Freshdesk’s automated workflows and collaboration features, ESS’ response times have dropped by 69%, and agents can handle 50% more client conversations.”

ESS

“India’s largest mobile payments app, PhonePe, has 225 million users transacting with 6.5 million businesses. With Freshdesk’s AI, bots handle 850 decisions to solve 60% of queries without human intervention. AI also guides agents on next-best-actions to reduce ramp up times by 50%.”

PhonePe

“Online travel agency Travix operates five brands and 43 websites dealing with flight, train, and hotel bookings. By unifying cross-channel support on Freshdesk, agents have a single view of their customers and can personalize conversations like never before.”

Travix

Recommended by leading industry experts

2021 Gartner Magic Quadrant

G2 Momentum Leader

Finances Online 2022 Q1 Award

Capterra Shortlist 2022

Convinced?

Evaluate Freshdesk for yourself. We’re sure you’ll be impressed. If you decide to make the switch, migrating all your data from Zendesk is as simple as a click. If you’re looking for your first ever helpdesk, you can just easily import your mailbox. So, what are you waiting for?

Frequently Asked Questions on Freshdesk vs Zendesk

What is Freshdesk used for?

Freshdesk is a leading customer service software that businesses of all sizes use to support their customers across multiple channels and deliver delightful customer experiences.

Is there a free version of Zendesk?

No, Zendesk does not have a free version. Their basic plan - Support Team, starts at $19/agent/month.

Is Freshdesk really free?

Yes, Freshdesk has a forever-free plan. If you’re looking for the best free Zendesk alternative, check our free plan details here.

Does Freshdesk have chatbots?

Yes, Freshdesk Omnichannel has AI-enabled chatbots with built-in flow builders, unlike Zendesk, which requires paid third-party integrations to build bot workflows.

What does Freshdesk Omnichannel include?

Every support agent on Freshdesk Omnichannel can engage with customers across email, social media, live chat, chatbots, telephony, and messaging channels such as Whatsapp, Apple Business Chat, and Facebook Messenger.