Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Meet Freshdesk. Over 50,000 customers trust Freshdesk because it is easy to use, makes collaboration smoother, and provides incredible value from Day 1.
Unlike Zendesk, Freshdesk has a more intuitive UI that both support agents and admins find easier to navigate and use. Onboard agents faster and set up the Freshdesk ticketing system effortlessly with 35% fewer rules than Zendesk.
Freshdesk’s built-in AI is easy to deploy and train, improving ticketing and agent productivity. AI-powered chatbots and bot workflows can be built easily on Freshdesk, without any expensive third-party integrations or dependence on developers.
Simple Freshdesk automation features like thank you-detector and quick actions on support tickets help agents complete tasks 3X faster than on Zendesk. Customizable workflows and sandbox features make our automation workflows more flexible and scalable to address your business needs.
Being extremely intuitive and easy to configure, Freshdesk has a shorter implementation cycle, and you can start realizing value in weeks. Configuration and onboarding support is offered from the start to set you up for success with Freshdesk.
Our feature-rich customer service software is available at affordable rates and transparent pricing plans. We won't bog you down with pricey add-ons and enhancements for basic support functionalities. Absolutely no hidden costs.
Workflow automation setup is complex and time-consuming.
Third-party app needed for round-robin assignment.
UI is congested and difficult to work with, requiring a steeper learning curve.
Bot flows need to be built via pricey third-party vendors. Entire bot ecosystem is more complex and expensive.
Workarounds and more macros are needed to associate business hours with specific groups.
24/7 mail support available for all plans. Phone and chat support are available for all the paid plans.
24/7 support via phone and chat is reserved only for higher-tier, expensive plans.
For getting started
Up to 10 agents
For fast growth
/agent/month, billed annually
/agent/month, billed monthly
Everything in Free and…
For high performance
Everything in Growth and…
For Enterprise-grade support
Everything in Pro and…
Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center
Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.
Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.
Connect with customers on various channels, including email, phone, live chat, messaging apps, bots, social media, and deliver a stellar customer experience from a single interface.
Offer various self-service options for customers with a centralized knowledge base of FAQs and guides that can be fetched by customer portals, help widgets, chatbots, or community forums.
Give a top-notch agent experience through intelligent ticket routing, time or event-based automation, and adding private notes in tickets. Team members can resolve issues together effortlessly with shared ownership of tickets and linked tickets.
Intuitive analytics and reporting dashboards enable you to monitor critical SLA service metrics, access ticket volume trends, and keep an eye on customer satisfaction from one place.
"Our relationship with Freshworks is a partnership. This has allowed a seamless transition from our previous software, which was offering no business benefits."
Technology Service Desk Manager
Here’s what customers who made the switch had to say
“Our agents found Freshdesk’s UI to be a lot simpler than Zendesk’s. It was easy for them to navigate through the system, find tags, merge tickets, etc. Our agents were able to do a lot more within a shorter period of time than with the legacy provider.”
“I selected Freshdesk to use as our support software over Zendesk, Zoho, and other tools in the first place because it was just a beautiful, smooth interface. My staff loved the idea that it was as simple as sending an email, getting a ticket, going into the portal, and checking the status.”
“While we were evaluating platforms to help us overcome our support team challenges, one of the key factors was how user-friendly the platform was. The main reason we picked Freshdesk was that it has an easy-to-adopt UI which could help us increase speed and agility.”
2021 Gartner Magic Quadrant
G2 Momentum Leader
Finances Online 2022 Q1 Award
Capterra Shortlist 2022
We’re sure you’ll love Freshdesk. And don’t worry, we’ve got you covered with plenty of resources and reliable support.
Access our free tutorial videos and courses on Freshworks academy for easy onboarding.
Find answers to your product questions from our active community of Freshdesk users.
Freshdesk support is available 24X7 to assist you in migration and ongoing product troubleshooting.
Freshdesk is a leading customer service software that businesses of all sizes use to support their customers across multiple channels and deliver delightful customer experiences.
No, Zendesk does not have a free version. Their basic plan - Support Team, starts at $19/agent/month.
Yes, Freshdesk has a forever-free plan. If you’re looking for the best free Zendesk alternative, check our free plan details here.
Yes, Freshdesk Omnichannel has AI-enabled chatbots with built-in flow builders, unlike Zendesk, which requires paid third-party integrations to build bot workflows.
Every support agent on Freshdesk Omnichannel can engage with customers across email, social media, live chat, chatbots, telephony, and messaging channels such as Whatsapp, Apple Business Chat, and Facebook Messenger.
Major players in the help desk software market include Freshdesk, Hubspot, and Helpscout, which are better alternatives to Zendesk.
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