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Over 150,000 customers feel Freshdesk is easy to use, makes collaboration smoother and provides good value for money right out of the box.

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How Freshdesk makes it easier

Don’t lose time setting up

Configuring Freshdesk is ridiculously simple. With setup taking less than 6 minutes, you can start supporting customers instantly.

Manage tickets more easily

With three unique automations, your helpdesk can manage tickets automatically for you once you’ve specified your support workflow and rules.

Customize support workflows better

Custom ticket statuses let you have finer control over your support workflows. Automations recognize these new statuses and manage tickets accordingly.

Assign tickets more intelligently

Three different ticket assignment techniques - Skill-based, Load Balancing and Round Robin, ensure that tickets are assigned to get answers as fast and accurate as possible

Stay informed with in-app notifications

Freshdesk is unique in providing in-app notifications to agents, so whenever their ticket statuses change or customers respond, they know about it immediately.

Never wait to reach a human

Our support team is always standing by to help you out, no matter what plan you are on. We have answers right when you need them.

Support is a team game

Three Freshdesk Features to increase visibility and help you collaborate better

Support is a team game

Three Freshdesk Features to increase visibility and help you collaborate better

Team Huddle

This Freshdesk-exclusive feature lets your agents chat right next to the ticket, enabling better collaboration between teams.

Shared Ownership

Frontline support agents are updated constantly while backend teams continue working on shared tickets so your agents always have an answer.

Agent Collision

Agents are always informed on who is currently working on a ticket so multiple people don’t end up wasting time trying to solve the same tickets.

You don’t have to take our word for it

Here’s what customers who made the switch had to say

Convinced?

Evaluate Freshdesk for yourself. We’re sure you’ll be impressed. If you decide to make the switch, migrating all your data from Zendesk is as simple as a click. If you’re looking for your first ever helpdesk, you can just easily import your mailbox. So, what are you waiting for?

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