The customer-for-life software suite
By Use Case
Over 150,000 customers feel Freshdesk is easy to use, makes collaboration smoother and provides good value for money right out of the box.
Configuring Freshdesk is ridiculously simple. With setup taking less than 6 minutes, you can start supporting customers instantly.
With three unique automations, your helpdesk can manage tickets automatically for you once you’ve specified your support workflow and rules.
Custom ticket statuses let you have finer control over your support workflows. Automations recognize these new statuses and manage tickets accordingly.
Three different ticket assignment techniques - Skill-based, Load Balancing and Round Robin, ensure that tickets are assigned to get answers as fast and accurate as possible
Freshdesk is unique in providing in-app notifications to agents, so whenever their ticket statuses change or customers respond, they know about it immediately.
Our support team is always standing by to help you out, no matter what plan you are on. We have answers right when you need them.
Over 150,000 businesses choose Freshdesk to support their customers. Download this document to find out how Freshdesk makes their support better and how Freshdesk can help you too.
Three Freshdesk Features to increase visibility and help you collaborate better
This Freshdesk-exclusive feature lets your agents chat right next to the ticket, enabling better collaboration between teams.
Frontline support agents are updated constantly while backend teams continue working on shared tickets so your agents always have an answer.
Agents are always informed on who is currently working on a ticket so multiple people don’t end up wasting time trying to solve the same tickets.
Here’s what customers who made the switch had to say
“Freshdesk’s robust multi-product support allowed us to have a dedicated support portal for each of our products without having to create separate accounts to manage them. This made us switch over to Freshdesk.”
“Freshdesk makes it significantly easier for us to direct queries to the right departments. Using the Automatic Ticket Dispatcher rules, we have consolidated our seven support emails to just one. From chaos, we now have order. This wouldn't have been possible without Freshdesk.”
“We represent hundreds of businesses. The ability to forward a ticket to a third party at the background, hidden from the customer was critical for us and we like that about Freshdesk. Previously we had to create a separate ticket just to reach out to the organizers.”
Evaluate Freshdesk for yourself. We’re sure you’ll be impressed. If you decide to make the switch, migrating all your data from Zendesk is as simple as a click. If you’re looking for your first ever helpdesk, you can just easily import your mailbox. So, what are you waiting for?