Get up and running in a matter of minutes with Freshdesk, the solution that lets you interact with your customers wherever they are, no matter where you are, via whatever channel they use. The best part is, Freshdesk is built to scale with you as your business grows across regions, products and languages. And support never stops being fun because unlike most of its competitors, Freshdesk also makes it possible for your agents to have fun while providing great support.
Freshdesk’s built-in game mechanics turn resolving customer issues into a fun competition where every ticket is a chance to score.
Every Freshdesk customer, on every plan, gets priority support at no extra cost, no matter what their location or favorite sports team is.
Customize your helpdesk with our range of specific purpose-built tools such as supervisor dashboards, SLAs and automation, and create a customer service solution that’s tailored to your company’s - and your customer’s - needs. The channels and options that we provide are excellent value for money when compared to alternative sources. For example, here’s a look at how Freshdesk’s phone channel compares to Zendesk’s Voice service.
I had tried pretty much all of the big Help Desk solutions; Zendesk, Assistly etc but nothing compares to the user friendliness I am enjoying with Freshdesk. Even my less technical staff have adapted well and are enjoying the benefits.
As your business expands to cover multiple regions, languages, customers, and products around the world, Freshdesk will seamlessly support you and help you grow. And, while services like Zendesk promise much the same, Freshdesk strives to provide an alternative that’s as uncomplicated as possible.
Forget juggling hubs, spokes and sharing agreements - Freshdesk lets you handle all the queries and tickets from your multiple products in one inbox.
With one Freshdesk account, your unified, global team can wow your customers no matter where they are or what language they speak. Freshdesk provides everything you need to ensure a seamless, branded experience for your global customer base.
I can't speak highly enough of this solution for managing support tickets. I've used Salesforce add-ons, OnTime from Axosoft and Zendesk. I even wrote my own helpdesk ticket system! This beats them all.