Why Freshdesk is the best Zendesk alternative

Don’t lose time setting up

Configuring Freshdesk is ridiculously simple. With setup taking less than 6 minutes, you can start supporting customers instantly.

Manage tickets more easily

With three unique automations, your helpdesk can manage tickets automatically for you once you’ve specified your support workflow and rules.

Customize support workflows better

Custom ticket statuses let you have finer control over your support workflows. Automations recognize these new statuses and manage tickets accordingly.

Assign tickets more intelligently

Three different ticket assignment techniques - Skill-based, Load Balancing and Round Robin, ensure that tickets are assigned to get answers as fast and accurate as possible

Stay informed with in-app notifications

Freshdesk is unique in providing in-app notifications to agents, so whenever their ticket statuses change or customers respond, they know about it immediately.

Never wait to reach a human

Our support team is always standing by to help you out, no matter what plan you are on. We have answers right when you need them.

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Support is a team game

Three Freshdesk Features to increase visibility and help you collaborate better

Integrated Apps Integrated Apps
Ownership Assignment Ownership Assignment
Avoids Agent Collision Avoids Agent Collision

Support is a team game

Three Freshdesk Features to increase visibility and help you collaborate better

Team Huddle

This Freshdesk-exclusive feature lets your agents chat right next to the ticket, enabling better collaboration between teams.

Integrated Apps Integrated Apps
Shared Ownership

Frontline support agents are updated constantly while backend teams continue working on shared tickets so your agents always have an answer.

Ownership Assignment Ownership Assignment
Agent Collision

Agents are always informed on who is currently working on a ticket so multiple people don’t end up wasting time trying to solve the same tickets.

Avoids Agent Collision Avoids Agent Collision

You don’t have to take our word for it

Here’s what customers who made the switch had to say

Recommended by leading industry experts


Evaluate Freshdesk for yourself. We’re sure you’ll be impressed. If you decide to make the switch, migrating all your data from Zendesk is as simple as a click. If you’re looking for your first ever helpdesk, you can just easily import your mailbox. So, what are you waiting for?

Best free Zendesk alternative Best free Zendesk alternative

Frequently Asked Questions on Freshdesk vs Zendesk


What is Freshdesk used for?

Freshdesk is a leading customer service software that businesses of all sizes use to support their customers across multiple channels and deliver delightful customer experiences.

Is there a free version of Zendesk?

No, Zendesk does not have a free version. Their basic plan - Support Team, starts at $19/agent/month.

Is Freshdesk really free?

Yes, Freshdesk has a forever-free plan. If you’re looking for the best free Zendesk alternative, check our free plan details here.

Does Freshdesk have chatbots?

Yes, Freshdesk Omnichannel has AI-enabled chatbots with built-in flow builders, unlike Zendesk, which requires paid third-party integrations to build bot workflows.

What does Freshdesk Omnichannel include?

Every support agent on Freshdesk Omnichannel can engage with customers across email, social media, live chat, chatbots, telephony, and messaging channels such as Whatsapp, Apple Business Chat, and Facebook Messenger.

What are some of the popular Zendesk alternatives?

Major players in the customer service software market include Freshdesk, Hubspot, and Helpscout which are better alternatives to Zendesk.

Compare Freshdesk with other Helpdesks