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Meet Freshdesk. Over 50,000 customers trust Freshdesk because it is easy to use, makes collaboration smoother, and provides incredible value from Day 1.
Configuring Freshdesk is ridiculously simple. With setup taking less than 6 minutes, you can start supporting customers instantly.
With three unique automations, your helpdesk can manage tickets automatically for you once you’ve specified your support workflow and rules.
Custom ticket statuses let you have finer control over your support workflows. Automations recognize these new statuses and manage tickets accordingly.
Three different ticket assignment techniques - Skill-based, Load Balancing and Round Robin, ensure that tickets are assigned to get answers as fast and accurate as possible
Freshdesk is unique in providing in-app notifications to agents, so whenever their ticket statuses change or customers respond, they know about it immediately.
Our support team is always standing by to help you out, no matter what plan you are on. We have answers right when you need them.
Three Freshdesk Features to increase visibility and help you collaborate better
This Freshdesk-exclusive feature lets your agents chat right next to the ticket, enabling better collaboration between teams.
Frontline support agents are updated constantly while backend teams continue working on shared tickets so your agents always have an answer.
Agents are always informed on who is currently working on a ticket so multiple people don’t end up wasting time trying to solve the same tickets.
Here’s what customers who made the switch had to say
“Travel Counsellors, an independent travel agency and longtime Zendesk user, made the switch to Freshdesk because, in their own words, they saw “no business value or benefits” with them. Zendesk surprised them with incremental charges every year, without being able to offer the same scalability and innovation they now enjoy with Freshdesk.”
“ESS, a provider of staffing solutions for K-12 teaching positions, serves 700 school districts and 80,000 educators. With Freshdesk’s automated workflows and collaboration features, ESS’ response times have dropped by 69%, and agents can handle 50% more client conversations.”
“India’s largest mobile payments app, PhonePe, has 225 million users transacting with 6.5 million businesses. With Freshdesk’s AI, bots handle 850 decisions to solve 60% of queries without human intervention. AI also guides agents on next-best-actions to reduce ramp up times by 50%.”
“Online travel agency Travix operates five brands and 43 websites dealing with flight, train, and hotel bookings. By unifying cross-channel support on Freshdesk, agents have a single view of their customers and can personalize conversations like never before.”
2021 Gartner Magic Quadrant
G2 Momentum Leader
Finances Online 2022 Q1 Award
Capterra Shortlist 2022
Evaluate Freshdesk for yourself. We’re sure you’ll be impressed. If you decide to make the switch, migrating all your data from Zendesk is as simple as a click. If you’re looking for your first ever helpdesk, you can just easily import your mailbox. So, what are you waiting for?
Freshdesk is a leading customer service software that businesses of all sizes use to support their customers across multiple channels and deliver delightful customer experiences.
No, Zendesk does not have a free version. Their basic plan - Support Team, starts at $19/agent/month.
Yes, Freshdesk has a forever-free plan. If you’re looking for the best free Zendesk alternative, check our free plan details here.
Yes, Freshdesk Omnichannel has AI-enabled chatbots with built-in flow builders, unlike Zendesk, which requires paid third-party integrations to build bot workflows.
Every support agent on Freshdesk Omnichannel can engage with customers across email, social media, live chat, chatbots, telephony, and messaging channels such as Whatsapp, Apple Business Chat, and Facebook Messenger.
Major players in the customer service software market include Freshdesk, Hubspot, and Helpscout which are better alternatives to Zendesk.
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