Engage with customers through forums
Let your customers ask questions, post tips and even answer each other’s questions through community forums - including unique ones for each product.
Let your customers ask questions, post tips and even answer each other’s questions through community forums - including unique ones for each product.
In Freshdesk, every question or post in the forum can be upvoted. If an issue’s been upvoted by multiple customers, you know exactly what your customers need and can act on it quicker.
You can choose to keep your forums private for you and your customers to interact in, as well as require that posts be approved by you before they’re published.
Customize just about every aspect of your portal. Freshdesk's code editor fully supports HTML, CSS and Javascript.
Start proactively supporting your customers over social media channels like Facebook and Twitter from your helpdesk.
When customers create a ticket, Freshdesk automatically displays potential solutions right next to the ticket form.