The Freshworks Community | Freshworks Community

Lost Summary information when merging tickts

Good Day Team I hope this mail finds you well. My name is Mandla from the Freedom Won support team. We have a problem with the summary information getting lost as soon as we merge tickets and would like your assistance with recovering this information on some of the tickets. Please urgently assists.

11 hours ago

crrzzyy8sCommunity Debut

Automations and Workflows

Auto create ticket from contract screen

I’m looking for a way (workflow or alert) to auto create an incident or service request that's attached to the contracts > contractor feature when a contract is set to expire.

544

Workflow Automator trigger on Create Task

kunalpatelApprentice

Automations

I have project and tasks under it, want to trigger workflow Automator when a task is created/updated under the project tasks. I have the event when a task is created/updated add with parent module as 'changes' but it's not getting triggered.

132

eeha0120Skilled Expert

Ticket Column List - Assigned Date

Hi folks. Hope everybody is doing great. Is anybody else also interested in having the Assigned Date available as a selectable field in the Tickets List View? In case you are, I’ve created such idea here for you to please vote: Ticket Column List - Assigned Date | Freshworks Community Regards, Elvis.

204

13 hours ago

shannon.mejiaSkilled Expert

Automations

JSON Line Breaks

I am trying to update the description on a ticket via API call. The description will be multiple lines though. I cannot get the JSON formatted to be multiple lines though. Also, of note, the use case is creating child tickets in Onboarding and I need the description in the newly created child ticket to be like the inherently created child tickets in the Onboarding module.

463

14 hours ago

RazorSkilled Expert

Forwarding ticket to the email address of another Workspace

Hello, We have an email address which our IT Workspace frequently forwards from tickets to and liais with the delegates of that email mailbox. Today that team was setup with a separate Workspace utilising this email address.Is there a way that we can still forward from our IT Workspace to this email address so that the team in the other Workspace can respond or would we be forced to use the Move functionality? It is causing quite the headache at the moment. Thanks!

6711

15 hours ago

MinhPhuc2kkkTop Contributor

Ticketing & Agent Productivity

I realy need Sort by columns.

Hello guys.i wanna says it will be alot easy for me if i can Sort by columns like: i can soft by subjectCan someone know how to do it?please show me how to do it.

46811

terrypark2000Apprentice

Is website tracking possible with Fresh?

Hey, Is website tracking possible with Fresh? Cna i convert my Dog Bells website on fresh platform?

The Building block of any business! A Business Plan.

elvinsmithApprentice

Getting Started

20 minutes ago

HryhoriiApprentice

Chatbot and AI

Turn off unnecessary cookies for Freshchat web widget

583

9 hours ago

UltimateApprentice

Lost Summary information when merging tickts

11 hours ago

crrzzyy8sCommunity Debut

Automations and Workflows

Auto create ticket from contract screen

I’m looking for a way (workflow or alert) to auto create an incident or service request that's attached to the contracts > contractor feature when a contract is set to expire.

544

Workflow Automator trigger on Create Task

kunalpatelApprentice

Automations

132

eeha0120Skilled Expert

Ticket Column List - Assigned Date

204

13 hours ago

shannon.mejiaSkilled Expert

RazorSkilled Expert

Forwarding ticket to the email address of another Workspace

6711

15 hours ago

MinhPhuc2kkkTop Contributor

Ticketing & Agent Productivity

I realy need Sort by columns.

Hello guys.i wanna says it will be alot easy for me if i can Sort by columns like: i can soft by subjectCan someone know how to do it?please show me how to do it.

46811

terrypark2000Apprentice

Is website tracking possible with Fresh?

Hey, Is website tracking possible with Fresh? Cna i convert my Dog Bells website on fresh platform?