In Freshdesk, every question or post in the forum can be upvoted. If an issue’s been upvoted by multiple customers, you know exactly what your customers need and can act on it quicker.
You can choose to keep your forums private for you and your customers to interact in, as well as require that posts be approved by you before they’re published.
Start proactively supporting your customers over social media channels like Facebook and Twitter from your helpdesk.
When customers create a ticket, Freshdesk automatically displays potential solutions right next to the ticket form.